QEEQ CAR RENTAL REVIEWS

Booking toyota innova but downgrade to perodua alza. Smaller mpv for 7 of us with luggage.

Easy booking

The car had body damage but was safe to drive. It was clean and in good shape otherwise. The wait time was reasonable as there were a few people ahead of me. The drop was quick and efficient. Shuttle to the airport was quick. The office location was in a new spot but I found it easily following they're directions.

The booking platform was quick and easy. Never had a price drop so not sure if the price protector would have worked or not. I have no negative comments because whole process was quick and efficient.

One thing that we have noticed after 10 kilometers drive from the pick up location, that the gas tank was not full, only 75%. When we have returned the car with a full tank we have reported that and got some cash refund.

Should apply for full insurance, the price is really high when you apply at the counter. It's charge 35euro/day for full protection and if you want theft protection +10euro/day. Very expensive.

Easy to book.

Excellent service, cannot fault the whole experience from start to finish when the car rental.

The car wasn’t overly clean and had lots of scuffs and marks on. But service was good, and quick.

The location of pick up is just next to YVR airport. Great location and great staff.

No because was guaranteed Ford Focus and we got Kia Rio which is not same car level. Budget staff on check in was extremely rude and impolite. I mean staff who gave us key for car. In all my more then 20 years experiences have not so bad experience. On returning was completely opposite guy was very kind , professional, polite.

Perfect

The counter attendant (Patricia) was very rude and unpleasant. She tried to sell us all sorts of upgraded cars and services we didn't need and as soon as she realized we don't want them, she started behaving in a very unpleasant way and wouldn't even respond to our questions.

This is the 2nd time I've rented from them. They have relatively new Honda BRX-1 (crossover SUV) for just a bit more than other agencies for a tiny (and sometimes old) Vios. The car is great for the sometimes bumpy road to the beaches and to get over the numerous hills in Phuket. To get to the car rental counter, one has to walk to the Domestic terminal and pass through security. It was a bit confusing. But the return of the car is easy. Call them 5 mins before arriving and just drop off the car. This time around, the wind screen was wiped but with a dirty cloth. It was a bit hard to see through the windows at night and I had to clean the windows to be able to drive safely. I told the staff when I returned the car and the staff was very apologetic. The previous time I rented though, the car was very clean. Overall, I would rent from them again.

The rental and insurance was cheaper than other platforms. The process was pretty easy.

Tried to sell insurance which was already included

Good value

Easy to use

Cheerful and clear

No complaints,

Really easy keys pick up in the terminal. It did take some time to find the car in the parking lot.

Counter staff very friendly and helpful.

Good prices and rent a car dealers, confirmation and docs not fully clear and correct, can be improved.

The staffs are friendly. Fuel charge is fair. Overall good.

The closure time for outlet is not accurate.

Our second time renting with EZU. Overall positive experience. Staffs were friendly.

Carhood was great

Booking platform easy to handle

The staff where extremely helpful and spoke excellent English. I was easily able to put my friends wheelchair in the boot . Great service from booking to dropping off.

Car meet expectation, staff is very friendly, process is smooth..