The car was excellent ! The staff was super helpful. Really lovely and service oriented people. Specifically, Jodi who helped us with our car is amazing !
I received a Link&go which is a high tech/computerized car. No explanation regarding the use of the car or the computer.
At drop off the man did not know how to work the computer either and was asking us where he could find the total mileage? We lost precious time there!!
Customer service first class, happy to amend booking slightly when asked. Only slight issue was lack of parking to drop if out of hours so not sure if parked ok, otherwise first class
They do not have the same car as I booked and offer me different car in same class. They did not mention that the car was 2 doors and have very small trunk.
“Good staff, didn't get hybrid, terrible after hours drop off location.”
About AVIS:8.0/10
Good staff, but the drop off after hours is just terrible as you have to park on the street and pay for parking in downtown Amsterdam. Parking is very expensive and there are no parking places. Drove around in circles in the dark in heavy traffic for a while, I then decided to buy (expensive) hotel parking for the night.
Also, we did not get the hybrid we ordered, so petrol fees were higher than expected
“Great car, great service, terrible drop-off in Salzburg.”
About AVIS:8.0/10
We got a nice car, Hyundai Tucson, a fairly economical hybrid SUV. It was in great condition. Service staff was brilliant.
Drop off in Salzburg was a terrible experience as Avis is located in some kind of mini mall with no obvious drop off location.
It was actually Avis staff doing the rental for budget, but anyways everything went smoothly, when we finished with the documents we already had the car waiting for us so we could hit the road
About QEEQ:10.0/10
Great app, easy to find the reservation details in app.
This is the second similar car I have hired and the spec on the car is low. It is a full size car but has minimal extras that would be typical for a car of that class. There was no speed sensitive cruise control as an example. I hired a volve S60 earlier and it had extras that would be typical for the car type but the Mercedes didn’t.
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