BUDGET CAR RENTAL REVIEWS

I booked toyota camry but finally they provide a SUV car for my family which is more comfortable and steady which driving. The staff is nice and explain clearly to me regarding the law and regulations

Difícil llegar a recoger el vehículo, muy sucios por dentro. No me gusta la política de la empresa de cobrar los peajes 15 días después, deberían ser inmediatos.

Excelente pagina.

friendly staff easy drop off

Fue un muy buena oferta

Excelente servicio y recomendaciones

It’s was easy fast and affordable

They made a mistake in the of returning the car and it was a big trouble contacting them to solve the problem. Even I was told to go back to the same counter where I picked up the car to solve the problem. One time I went to different location and I asked them to change the date if return, the guy this is Richmond office mistake. They have to resolve it which means I have to go them. Also they charged my visa card 100 $$ twice which mean they charged me 200$$ as total They should be refunded . I am still waiting for the refund

The car I booked was not available, even though there were NO OTHER CUSTOMERS because of the coronavirus. And most other suitable cars were NOT AVAILABLE. Finally we were given a Ford Focus which was covered in scratches and damage. This was not a problem for me but led to some misunderstanding when I returned the car.

I booked for a ‘medium’ sized suv and budget told me that it’s class S which is small.. budget said they no longer keep Mitsubishi asx and our only choice was small Suzuki suv or Hyundai Kona!

They are helpful and very clear when i asked some of my difficulties

The easiness on booking the car up from choosing the car until the payment is perfect. It is easier than other app that i used to try

Can’t stand the small print of paying for airport fees that are not mentioned previously or in contract won’t use again

I have had 2 additional charges added but sadly no information to explain what these are for

The booking was really good. A larger car will be better but it was still a good car for a medium SUV. It will be appreciated to confirm to the guest the car seat instead of saying that budget can’t confirm the availability. Thanks

Good service!

Added on double in insurance they said I had to have.

Long queue for service but agent was very friendly and helpful making the experience very good. Would certainly use again.

The Budget counter Staff were very friendly and obliging. On receipt of the car I found out that the car allocated was a 2 door not the 4 door I'd ordered that wasn't a problem the counter staff immediately provided us with a 4 door.

Excellant service The problem described earlier I put down to miscommunication but it was soon rectified by the counter staff at Budget.

It fine

The price keep up I down i tray to adjust did not work I paid Extra $60 from the original price

Car they gave me was not a hybrid so that’s a bit disappointing, the girl on the counter felt sorry for me she tried to do something for me but can’t which I understand, so I didn’t really get what I paid for

Overall it was an easy experience with budget car rentals however was expecting a newer vehicle or similar to the one we originally chose.

better to provide a map for the return area of car

terrible made me wait an hour for the car then overcharged me for insurance and wouldn’t take it off. i left message for customer service and they never called back.