BUDGET CAR RENTAL REVIEWS

Je suis arrivé au comptoir et l’agent m’a surclasser à la place de mon véhicule prédéfinis j’ai u une bmw x3 j’ai du payé 18 dollars part jours en plus vue y’avait pas de véhicule le seule problème rencontré je suis un peut dessus d’avoir payé en plus chaque jours

Je suis arrivé au comptoir et l’agent m’a surclasser à la place de mon véhicule prédéfinis j’ai u une bmw x3 j’ai du payé 18 dollars part jours en plus vue y’avait pas de véhicule le seule problème rencontré je suis un peut dessus d’avoir payé en plus chaque jours

Service from the ladies at the desk was superb!

La recogida se demoró porque Budget cerró a las 11:00 PM en JFK y nos atendió otra empresa aliada con convenio

Excelente aplicación, atención y servicio al Cliente

When returning the vehicle at about 9am on a Saturday morning there was no Budget staff at all. I parked the car and left the keys in the returns box and to date (2 clear days later) I have had no acknowledgement that the car was returned and that it was in a satisfactory condition.

Totally Satisfactory

Should have acknowledged the customer the exact drop off location beforehand. It was my mistake as well to not to enquire when getting the car.

To have clearer and better communication with budget. I purchased higher protection scheme which able to reduce excess to 0, but the receptionist at the counter seemed have no idea about this and tried to sell me another package.

Car was great fir the money. Would never own one but it suited purpose..

Ease of use.

We booked a car that said it held 7 passengers. We made the decision so that the 5 of us would be more comfortable and have room for luggage. What a shock to find the seats that were considered seats 6 and 7 were not real seats - I'm not sure a two year old child could have sat in those seats. And, had we actually need the seats there would have been NO ROOM for a single bag. The advertising of a 7 passenger mini van is VERY misleading. I urge caution when booking - do not take the specs at face value.

In principle everything worked well. But the car type was not as expected.

No car ready 2 h after reservations ,!!! And low class car than reservation……

Budget/Avis took an extra charge of 30 pound sterling by deducting from my credit card without noticing me the reason of such extra charge. This is not a good business practice --albeit little in amout. Because of this dishonesty and bad conduct in doing business, I think this is my last time of buying a service from Budget/Avis.

Bad experience of dishonesty business conduct of the affiliated car supplier (Budget/Avis) mentioned above made me feel that this is my last time use the service of QEEQ. Sorry.

Budget de Puerto Vallarta es un fraude espantoso. Nos lo advirtieron dos oficinas de rentas, pero quisimos creer que era la calidad de Budget que conocemos de USA. PESIMO, se tardaron demasiado en llevarnos a la oficina de recogida del auto (y pesima actitud), cuando llegamos nos pidieron documentacion y sacaron copias, pero sin decirnos los montos aunque pregunté. Cuando vino el tiempo de firmar el contrato, exigí el monto final y resulta que era más del doble porque según ellos había que pagar no-se-que seguros que insistían eran obligatorios. Pero al reclamar y pedir pruebas de la obligatoriedad, entonces vino el gerente a decirnos que no, que era por nuestra seguridad, bla bla bla... y entonces dijeron que no eran obligatorios pero que había que dejar un depósito groseramente alto (más de 200,000 mxn). Les pedimos que nos llevaran de regreso al aeropuerto y se hicieron tontos más de 40 minutos, hasta que nos enojamos y entonces nos llevaron de regreso. PESIMA EXPERIENCIA, una verguenza que tengan la marca Budget

La plataforma muy bien, amigable, rapida. La malo, es que no verifican la veracidad de la informacion sobre las rentas.

Orlando Counter staff very good. Helpful without pushing additional insurance upgrade. Budget Customer Services poor, not helpful with late pick up issue and responding to first email sent taking no notice of latest or last email. Orlando manager excellent and resolved issue that customer service center could not manage to do. I have used Budget previously and will do so again. Highly recommended.

Booking was easy. Issue with flight cancellation and late pick up (24hours later) not resolved. QEEQ and Budget Customer Services both said they could not resolve and to go back to the other party. Leaving me with having to cancel and rebook at a significantly higher last minute rate. A higher rate to lose one days rental and pay over twice the price for the convenience of a late booking. Not good. I will use QEEQ again as they did try their best

Good until I read the fine detail after collecting the car. Without any discussion /agreement the desk person applied a charge of $9.95 per day for personal accident cover-which I had already purchased via QEEQ /AXA. My total charge was 165.20 including 99.5 USD for this insurance which I did not need /agree to - I am seeking a refund of this

The staff was very helpful and friendly.

They where no so often to have this kind of reservations, and the girl that assist us where a little bit lost.

I reserved 2 vehicles before this, larger ones, and where rejected because there wasn't availability. Ok, It's something understandable, but what it is not, is that they take 3 days to tell me that, and the amount of money that I had blocked on my credit card for this two cars take a long time to be unlocked.

All went well. Friendly service at check out, even at 11:15 PM.

Booking platform worked well. No problems.

yes the woman on the counter scammed me and told me as I will go to Orlando I must get the etoll package 70$ or I will get alot of fine on the road and after that I found that I Don't need it ..

Car had damage to front wheel that was noted down, even though quite evident, Luckily got the exit staff to note on my departure, tank was only 7/8 full and dropped to 6/8 just after I left pick up location, took the SD card so no sat nav, comes as standard so should have been included on a K group car

All good, easy to use

Great car and great experience, it was in a busy time but all staff were helpful and friendly

QEEQ as a booking platform was great, the car experience was great I enjoyed it.

Nice guys, were personable and everything went smoothly, however they almost charged me for the rental even though I had already pre-payed. It could have been an accident however.