VANCOUVER AIRPORT CAR RENTAL REVIEWS

Very satisfied

All the staff were very friendly and easy to communicate with.

Very satisfied

Experience was very disappointing. Pick-up: you either are partner with Routes or you are not. At the counter I got the rehearsed "they did not give us all the information" which is simply non sense. The additional amount we had to pay for the second driver (£113) was different from what mentioned in the booking (£94). When we asked for explanation they printed the email received from Europcar and none of the numbers made any sense at all (rate between GBP and CAD was over 2). Luckily enough we only had to pay for the additional driver and the difference was small, but it was impossible to understand what we paid and what we needed to pay from the information provided. Drop-Off: we had to wait in the pick up queue as no one was available at the return counter. After 20 minutes of wait we were told we could leave the keys to one of their representative - which we eneded up doing - if the car was in the same condition. Not an experience I'd like to repeat.

Pretty good

Very good, it was a brand new car.

Very satisfied, got a free upgrade to a new SUV.

Renting and returning the car were both convenient. There were no hidden fees. However, the car had a minor issue; the right rear door couldn't be opened from the inside.

Both picking up and returning the car were convenient. There were no hidden fees, but the car had a minor issue: the rear right door couldn't be opened from the inside.

Did not get the reserved model; the vehicle performance was not good, lacking power.

Budget was great. We had tried to book through them initially but each time we went back to the site the price had gone up. Went through qeeq and got a good price for what we wanted.

Qeeq worked well. Had never heard of it before so was sceptical but that turned out to be unfounded. They gave us a heads up about the hold/bond that would be required on pickup which saved us stressing about it at the time.

Satisfied

No waiting. Staff helpful and efficient

counter staff very pleasant knowledgable and helpfull

Simple and easy, positive expirience

Normal, Hertz me gancho con Jetta y me otorgó un Corolla qué no fue de mi entero agrado, tengo mejor opcion solo, confíe y primera y última.

No tiene servicio en Español, llamé un par de veces y nadie contestó, que las oficinas operan en China, dudé.

Please note that europcar has franchised this site to a local company

None

모든 스태프들이 최선을 다해서 노력해 주셨습니다. 하지만 차량의 픽업까지 1시간 가까이 걸렸어요.

Average

Very satisfied, the car was almost new with just over 20,000 kilometers, and the pickup and drop-off processes were very smooth.

Satisfied