It was just average. They didn't notify us about the pick-up location in advance, the car's performance was quite ordinary, and the price was higher compared to domestic or Australian rates.
The vehicle was relatively old, and the key issue is they didn’t refund the deposit. Instead of a credit card pre-authorization, the deposit was charged directly. After returning the car, they said the deposit would be refunded in 14 business days, but then they went radio silent.
After arriving at the airport, no one was there holding a sign to pick us up. Before our departure, someone added us on WeChat, but after arrival, they didn't answer WeChat calls. It took 10 minutes for someone to respond, saying they were on their way and needed 20 minutes. In the end, we waited 40 minutes. The car pickup experience was poor.
I booked a 2023 model car, but they gave me one with 191,479 kilometers on it. What's worse, the car had no parking sensors, the Bluetooth screen was broken, and when I asked the staff on site if there were any other cars available, they said there weren't! We had no choice but to accept this car. The shop completely failed to provide the model specified in the booking. The reason I chose this store and this model at that price was because the order confirmed it was a 2023 model!
The efficiency is too low - 30 minutes to pick up the car and 10 minutes to return it. For T2 departures, you need to allow at least an hour for returning the car, as train services are infrequent and it takes half an hour to reach T1.
The credit card couldn't process the deposit, so they initially asked me to pay 2000 MYR in cash. I ended up paying 1000 MYR in cash as a deposit. Now it's May 5th, and the deposit still hasn't been refunded.
Do not rent a car from this company! The deposit was charged as a regular payment, and it's been over two months without a refund. I noticed many people had similar experiences based on the reviews. This seems to be a recurring issue.
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