FRANCE CAR RENTAL REVIEWS

Europe car is one of the best car rental companies

Should have acknowledged the customer the exact drop off location beforehand. It was my mistake as well to not to enquire when getting the car.

To have clearer and better communication with budget. I purchased higher protection scheme which able to reduce excess to 0, but the receptionist at the counter seemed have no idea about this and tried to sell me another package.

The lady by Gold car refused to let me take the car. she said that my driver license issue date not in English "Arabic'' only I told her that we can use google calendar converter she refused I told her that I did rent from gold car 3 times at same month same desk same website she refused

We booked a car that said it held 7 passengers. We made the decision so that the 5 of us would be more comfortable and have room for luggage. What a shock to find the seats that were considered seats 6 and 7 were not real seats - I'm not sure a two year old child could have sat in those seats. And, had we actually need the seats there would have been NO ROOM for a single bag. The advertising of a 7 passenger mini van is VERY misleading. I urge caution when booking - do not take the specs at face value.

Just what I expected , easy to find.

Was a little confused re description of pick up- stated airport but called it Goldcar downtown- a little confusing

I did not appreciate the "Hard Sell" for additional insurance when I did not really need !!!

Was bigger than ordered

The staff was very helpful and friendly.

Cat exceeded expectations.

I was unsure at first about drop off and an email from QEEQ initially left me unhappy. But the follow up email answered my wuestion

Long wait to collect car, inspection reports only available in French!

First experience of an electric vehicle and loved it, but was provided with no support when I picked it up, simply told all the instructions are in the car – they were, but all in French! It wasn’t straightforward and I only managed thanks to some kind passers-by who saw me struggling at the charge point.

Excellent service will use again.

I came 3.5 hours earlier than planned. They offered a car at an extra of 70€ a day or wait until my time. I waited the 3.5 hours. They gave me the car that they were going to charge me 70€. This is not a great service from Europecar. Also the full insurance was very expensive. 35€ per day. This should not be the case.

You have a great service. Your personal called me to assist. Nothing could be done as it was up to Europecar but I appreciated that you were available. I would book with Qeeq again.

A good company. But with a no good staff specially in Paris Charles De Gaulle airport.

pick-up processing was very good, we could choose a car between five different and were luck to choose one with automatic transmission.

This time, Goldcar counter staff lady, N, was delightful!

V easy to use, thank you.

The price was ludicrous, expensive. The car had a faulty tire pressure warning throughout, and a oil! problem warning which was intermittent. I did not have time to deal with it on the road.

Counter staff were delightful and very efficient. Will definitely use Budget again!

Great booking platform, will be our go to platform from now on!

Very Hard to join the office by phone. Easier by email but slow.

I had to wait over an hour and a half to pick up my car on Friday 2 July at the Nice airport.

La atención en el mostrador del aeropuerto no fue nada fluida. No nos podíamos comunicar en inglés y las normas no se nos explicaron adecuadamente. Cuando recogimos el coche vimos que lo habían mojado por el exterior, pero el interior estaba bastante sucio y lleno de polvo. Estaba claramente sin desinfectar y es algo preocupantes en la situación en la que los encontrados (COVID). Nos dieron a entender que lo debíamos entregrar limpio, algo inaudito hasta ahora y tuvimos que dedicar una hora a limpiarlo por miedo a que nos sancionaran. Deapuésde entregarlo, no nos dieron ningún certificado de que lo habíamos entregado en las condiciones que nos requerían, por lo que aún estamos con miedo de que nos cobren algún sobrecargo, aunque está claro que lo entregamos más limpio que cuando lo recogimos. Alquilamosun coche todos los veranos y nunca nos había sucedido nada parecido.