NEW ZEALAND CAR RENTAL REVIEWS

The first car broke down in dangerous circumstances. Complete electrical failure which affected break and steering systems and rendered the car undrivable. Road side assistance took 7 hours and replacement car 24 hours. The whole process had financial implications for us. After I returned the second car YESAWAY advised that I had additional money to pay as petrol tank on first vehicle was not full as per agreement. Given the car had broken down causing me hugh cost and inconvenience and was probably not roadworthy when they hired it to me is a bit rich. Having taken the money they will not respond to my emails.

It was fine. No issues.

This one went fine.

Had to upgrade as the booked car wasn't available. But there were no issues and we were happy with the upgrade.

Helped me access booking confirmation as my email account was locked. Very helpful

One issue I didn't understand was the insurance. I believe I paid QEEQ as the agent sufficient funds to ensure full coverage and no excess. On pick up I was asked for a $3000 bond and told any damage etc would be taken from that bond. I would then approach QEEQ for a claim on insurance paid with you. Turns out there were no issues, but I still don't get it?

waited 1 .5 hours to be picked up as bargain rentals didnt drop car off at pick up point after hours. car was terrible going up hills and front end of car has a big problem. no apologies for delays 4 other groups same vote.

Waited for 1hour to be picked up from the hotel where the out of hours service should have been but wasn’t. Car was old, 87000k’s on it and badly damaged all round the vehicle.

Car had less than 10k km on the clock and ran perfectly. A rotten constant-variable auto gearbox but that's the norm on hire cars.

Car was a Kia Sorento diesel auto. This was very comfortable and much smoother to drive than I expected. Counter staff at Christchurch Downtown were very good.

The car return location at ZQN was closed due to lack of staff. They asked us to return the car in Hertz counter. We always missed our flight because of this.

Good and puntual service, though I would like the price drop protector to be more reactive.

Car has some slight damage but otherwise fine. The Yaris is small as I expected but quite adequate for the two of us. The engine is somewhat underpowered for an automatic and the gearbox had to change down a gear quite often. Service very friendly.

Service from Qeeq was excellent.

Great value and friendly service. Only problem was it didn't have full tank. Got stuck buying fuel at the ski resort at $30 for 5 litres next day. Cars should be provided with full tank.

Easy smooth booking

Lovely staff at EZU - thank you.

Picking the vehicle up from Auckland Airport was a little frustrating as the vehicle we hired wasn't ready for collection as it hadn't been cleaned. Required us to stand around and wait patiently whilst this happened. Coming off a 3.5hr flight with 2 kids isn't exactly what you want to do as I had made the booking nearly 4 weeks prior, so the Hertz team had plenty of notice to get the vehicle ready.

Things went very smoothly for vehicle pickup and drop off. Very easy. The girl at pick up was very helpful. They could provide better instructions to find the shuttle pickup area is the only suggestion.

The car was as expected - clean and in good condition. The wait time for the shuttle varied and depending on how busy the counter staff are, it would affect the time taken to pick up and drop off the car.

Guys were fantastic and easy going. Will definitely use again

The car was great, I only needed a small car as I was by myself, it drove well and great fuel economy picking up was easy as was the drop off

Airport desk was a little understaffed on pickup. Upgrade to SUV verry much appreciated! Booster seats were not so clean and material a bit frayed etc.

Good!

SNAP were great. We phoned them from the airport and they were there within minutes to pick us up and take us to collect our vehicle. Staff were very friendly and the service was fast.

The QEEQ booking platform was very easy to use.

Counter staff were very friendly and helpful.

Easy to book online.