CAR RENTAL REVIEWS ON APEX AT COOLANGATTA AIRPORT, OOL

The staffs are friendly. Fuel charge is fair. Overall good.

The closure time for outlet is not accurate.

Apex staff were super friendly and helpful. Will definitely book again from them.

Cheaper than booking direct!

the car size was just right for the 2 of us staff at the counter was very helpful and friendly close to airport so no long wait for pick up drop off

easy as to book and lots of options

Excellent service.

Excellent platform

Apex Car Rentals is fantastic! Ryan and Adam were incredibly helpful and made my rental experience a breeze. Highly recommend.

This is my first time using Apex car rentals. I’m impressed with the quality of the cars considering how reasonable the price is. Our car was a Kia (Toyota Corolla or similar) and it had all the options you want in a car ... cruise control, driver controls, parking sensors, auto lock auto windows etc. we picked up from QLD airport and dropped off to Sydney airport. We would have paid atleast another $300 through our usual car hire places like Hertz etc and we wouldn’t have gotten the top cover for that price either. Really lovely staff, easy pick up and drop off. We didn’t opt for the airport pick up we just went straight to their office.

This is our first time using easy rent cars and we love the booking platform and the fact that we can choose which rental company to go with. The comprehensive insurance from AXA is very well priced. We are lucky nothing went wrong and we didn’t have to claim but we did ask about the process. Just keep in mind if you upgrade insurance through Easy rent cars, it doesn’t upgrade the insurance with the hire company which remains basic and you would need to pay the excess and then claim back from AXA. The chat function is great and staff helped clear up some early confusion: if you book less than 48 hours before the day then there is no fee cancellation. It’s a bit confusing because it will give you a date (which we didn’t check closely so we didn’t realise it was past because we booked less than 48 hours before). However, we thought the $100 cancellation fee was reasonable. We got familiar with the cancel process on the app just in case. Looks pretty easy to navigate for any last minute changes so we are happy with both the platform and the price.

Very happy with the service and whole process. No issues at all.

Easy process

The car was relatively new and was neat and clean. The customer service desk at Apex was very friendly.

返却場所が都会のショッピングセンター内であったので、迷ってしまい時間を30分程過ぎてしまいましたが、嫌な顔せず、ペナルティーもなく受け取ってくれてとても好印象でした。 楽しい旅ができました。

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All the girls at the depot were lovely . Great service and the whole team were so friendly . Much appreciated . Sylvia Gauci and Steve Lord

The whole experience was seamless from start to finish. All the staff were friendly, welcoming and jovial. And this isn't a bot writing this; I'm not even joking, they were nice:)

It was a surprise to be lumped with an international transaction fee. I'm not sure if that's QEEQ or Apex but you could be a little clearer or upfront with that little extra cost.

Great service, car met requirements

Helpful

Lovely Manager and just across the road from the airport. Definitely will book again

Great car and service.

Excellent price comparison and easy to book through.

booked a kia cerato sedan but got an i30 hatchback instead. Kinda disappointed

nil

All good!

Didn’t get the car I paid for , got a hatchback when I was to get a sedan , wanted to change drop off point but had no drop off point between Sunshine and cairns so I had to drive 8hours from Airlie beach just to drop car back

The car we received was a lot larger than we booked, although this wasn’t a problem. Service was friendly and efficient.

All worked well

Only used to drive from pick up to drop off. Nil issues