HERTZ CAR RENTAL REVIEWS

Pretty good

Convenient and fast, no fuss, but the Toyota car is a bit old.

Great service, felt the familiar Hertz experience

Everyone should definitely avoid this scam company. I paid 4500 RMB for a 2-day rental, which I accepted. When returning the car on the weekend, there were no staff, and I was told to just park the car and leave the keys in the drop box. Later, they sent me a repair bill equivalent to 16,000 RMB. You can buy a used car for that amount in my country! Looking at the damage list, it seems they inspected with a magnifying glass. Disgusting and despicable!

It was okay. Surprisingly, the Accord didn't have automatic headlights. I got fined 900 for not turning on the headlights after leaving the airport at night.

Overall satisfied

The rental process is quite convenient. The store will ask if you want to buy insurance; you can tell them you already purchased it during booking, so there won't be any additional sales pitches.

There was no Chinese service at both the pickup and drop-off locations. I booked the car for 3:30 PM, but I had to wait at the airport for over four hours until almost 8 PM to get the car. I bought the insurance recommended by the staff, who said that I didn't need to return the car with a full tank. This already made me unhappy. Additionally, they gave me a brand-new car with a very strong new car smell. Especially after being parked and exposed to the sun for a while, the smell inside the car was so strong that I felt nauseous. During our self-driving trip, I didn't dare to close the windows. This rental experience made my family very unhappy during the trip.

Hertz is a big company; overall, it’s pretty good.

Very satisfied

There are insurance and towing upsells, but you can decline them.

Very satisfied

Very satisfied

Poor English communication skills of customer service

As expected from a large company, efficient and convenient.

Hertz is great. I lost my passport, but Hertz was the only company that could rent a car to me, and they were very efficient. I ended up with a Toyota Chev, which is a great car.

Very satisfied

The rental company is easy to find. After completing the paperwork, they give you the key and parking spot number. You just pick up the car yourself from the parking lot, very convenient.

Unreasonable charges, unscrupulous company

The staff at the counter was slow, with only one person working there. They slowly took their time. The key issue was being told we'd have to pay $90 to pick up the car on time, otherwise, we'd have to wait in line for an hour and a half. In the end, we neither paid nor waited in line.