Had to wait forever to get the car. The staff who helped me was junior and quite rude. Would not accept the third party insurance that I have as a benefit in my credit card and asked me to sign a waiver PLUS put a $2,500 deposit down, which I did as I really needed the car to go somewhere.
Will never use Routes again!!
The rentals for Routes are provided by Allied. After arriving at the San Juan airport you need to call them to send the shuttle for you, it was very quick process.
At the rental location it was very busy, many people waiting for cars, it was moving slow. We were informed that our rental was not returned yet by previous renters (we needed 7 seater) and they don't have another car for us so we need to wait for it to be returned. After inquiring again we were told that maybe renters will decide to keep the car longer (?). and we might not get the car at all !!!! After more complaining they suddenly realized they have a car for us on the lot so eventually we got it. All the process took almost 3 hours . During the return it was even more crowded, they tell you just to leave the car and go, (by the way on their front door specifically says NOT to leave without receipt and closing your contract) They just didn't have enough people working there, they were overwhelmed by the situation. WE were renting right after Christmas so very busy season but still they should be prepared and organized better.
“Amazing bang for the buck with top notch customer experience.”
About Routes:10.0/10
My experience at Routes is always stellar. Terrific customer service, efficient and friendly. The mystery vehicle was awesome! I highly recommend Routes Rental.
About QEEQ:10.0/10
I am new to Qeeq.com. Customer Service is very helpful and friendly. Other than the ap giving me a bit of a challenge, I am very happy with this new Rental experience. I am a diamond member now and have gotten amazing deals! I have a few more upcoming rentals and am looking forward to all of them.
it is off site to the usual rental area but they are great and send a shuttle to collect you and drop you off at the airport. otherwise easy to deal with
About QEEQ:8.0/10
good to deal with - only issue is clarity in booking. please make it clear what insurance is required so that it can clearly be purchased with the booking. please also include the tolls option so people are aware
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Catalina Mora
-
-
-
-
View more >zak yitro
-
-
-
-
View more >T.Simmons
-
-
-
-
View more >Brian McLaughlin
-
-
-
-
View more >M.Saleem
-
-
-
-
View more >S.Kilada
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >O.Thompson
-
-
-
-
View more >Stephen
-
-
-
-
View more >C.Hutson
-
-
-
-
View more >CLEMENTE HERNANDEZ R
-
-
-
-
View more >Gem Coop
-
-
-
-
View more >R.Ellis
-
-
-
-
View more >T.Demura
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >R.Duvallon
-
-
-
-
View more >Hot Destinations For Routes
Check out this.