JAPAN CAR RENTAL REVIEWS

Agreed to pick up and drop off the car at the airport exit, so no need to go to the store, very convenient

The staff was friendly and good-looking.

The counter staff are very helpful & process the paperwork real fast.

Very easy to book the car

The vehicle was brand new. I booked an ETS, and picking up and dropping off the car was convenient. The staff's English was pretty good. I must give a thumbs up for the whole process.

Returning the car was relatively convenient, but the reception took some time.

Everything is good, they insisted to check the petrol receipt at the return station.

Satisfied

Returning the car was very quick. Check the car carefully, and report any scratches immediately.

Not satisfied

Very satisfied!

Excellent service

Excellent and professional service

No need to queue, the rental company picks you up directly at the airport

Very good, staff speaks English well

Friendly and good service with instructions.

The car I got was a Mazda2, not the model I reserved, with over 70,000 kilometers on it.

I got a Mazda2 instead of the model I reserved. The car had over 70,000 kilometers on it.

The staff went to handle other matters (there was only one person), encountered a traffic delay on the way back, resulting in me picking up the car more than an hour late. This made my trip to Makaino Farm in the Tokyo suburbs a complete waste of a day as they stopped selling tickets at 2 PM due to their training. The staff's apology seemed sincere, but the customer service and management were full of excuses from the very beginning and were extremely perfunctory when discussing compensation. Completely untrustworthy.

The service attitude at the Toyota rental company was excellent, and the processing procedure was convenient.

The staff were very polite, and the whole process was very smooth. It took about 20 minutes to get the car.