JAPAN CAR RENTAL REVIEWS

I wanted to get ETC card and Hokkaido Pass, but the communication was not so smoothly gone through. However, overall, it was a pleasant business with them.

Please enhance the function to communicate with local rent car agent.

일본은 고속도로 통행료가 한국에 비해 비싸니 넉넉하게 예산 생각하고 렌트하세요.

감사합니다.

- Customer service was very proactive in reaching out once the booking is confirmed. Along the way till the collection, there was regular touch point to finalise my booking to add snow tyres, etc rental etc - Pick up at Airport which is very helpful. They were in contact to help me locate them - No counter at the airport, handover was carried out at the carpark - Handover was in Tokyo at my hotel which is very convenient - Rather surprised and disappointed with the condition of the car. Rather old, lots of scratches and just look unappealing - Performance of the car was average. The car lacks power and it is especially challenging in Japan's hilly condition

Good platform to pull the available resources for customer. So it is good.

Excellent experience !

Well done !!

the counter staff tried his best. I tried to understand from his point of view. The only problem i had was the battery failure to solve it promptly or give us adequate time to continue our journey . Thankfully , we have full insurance coverage against battery issue and rescue service.

Eric zhang and miss zhang have been very helpful and promptly replying my message and tried to solve my issue pertaining to my booking before reaching out to 3723rentacar and another supplier on the winter tyres

When picking up the car, they asked us on the spot for an additional AU$500 deposit which they would return after 30 days. Their card machines didn’t work with our travel cards which hadn’t had any issues for the entire trip, so we had to go to a 7/11 to get cash. We exchanged bank info to facilitate our refund. After 30 days, we received nothing back, so I reached out, and after 3 weeks and many lengthy exchanges of information, we received our deposit back. Except it was AU$380, as we incurred all the transfer fees which seem to be exorbitantly high. No doubt they would have happily refunded us nothing if we hadn’t reached out. I would not recommend renting with this company.

Problemas habituales; mala o muy mala definición del seguro contratado y de las condiciones contratadas. Falta de conexión entre el proveedor y la agencia local. Vehículo por debajo de las especificaciones iniciales contratadas.

The counter staff were fantastic & went over & above. One of the young ladies helped set up the car navigation system in English for me so that I could easily get to our accommodation.

Very responsive. End of rental, the operator offered to pickup the car and sent us to the airport due to early flight departure. Thank you.

Took a little while to understand the platform.

새차라서 깨끗하고 연비도 좋은차였고 예상보다 실내공간이 넓어서 좋았어요. 한국어 네비도 사용하기 편했고 모든 게 만족스러웠습니다. 다음에도 같은 조건으로 렌트할 수 있었으면 좋겠습니다.

친절하게 응대해주어서 감사했습니다

Easy pick up and check in process. The shuttle is super easy to use at New Chitose Airport to the car rental location!

Booked Mazda 3 (compact) but was given Honda Fit (sub compact); a size smaller than what I booked.

Seems QEEQ not able to support on time change request initially. Now if QEEQ could request compensation for the smaller subcompact car given instead of compact car.

Very good from start to finish.

+good communications also via WhatsApp +friendly staff showing in details all the things taht are off with the car - there was some dirt on the ceiling in the interior that we did not notice for a long time +/-we got upgraded to a bigger car (+ cause its bigger, -as we didn't need the space and driving in a smaller one would be more than ok)

The car given is spacious however it is an old car. The car front car lights are not bright enough, wiper water is not refill and the car body is full of dims. Luckily, I took the video before we took over the car to prove we didn’t damage the car. The service crew in Tokyo is excellent and he gained most respect from us.

Easy and convenience. Waiting time for pick up from airport is around 10 mins. Pick up car procedure is completed in 15 mins. Thus, spend 30- 40mins in total to pick up car. The Toyota raize ( small suv) is just nice to fit 4 handcarry luggage.

Easy booking

The car was excellent and the service was great. They were real eager to please and went out of their way to pick up and return me to the airport.

Fine

Car was old and no water in windshield wipers.we had a replacement car when it got a flat tire.which was newer but the headlight were not adajusted properly.

Staff were very helpful. They speak English and mandarin also

Very detailed explanation when pick up at check in. Car is very clean as Japanese standard.

Nothing too special, delivered what it should deliver