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EZU, Auckland Airport Car Rental

EZU 4000+ ratings, 74 reviews

Auckland, Auckland Region, New Zealand

8.5 / 10 Very Good

EZU - Auckland Airport Information, Car Rental Instructions & Policies

Store Location

105 Westney Rd, Mangere, Auckland 2022, New Zealand

Telephone

+64 221825752 / +64 221825752

Pickup from Branch or Car Park & After Hours Pickup

The EZU - Auckland Airport car rental location is located out of the airport

Please contact the staff to pick you up to EZU - Auckland Airport car rental when you arrived.

Rental Counter is out of Airport. After collecting your luggage, please call 022 678 9976/09 200 0899 with New Zealand telephone to contact staff of rental company to arrange delivery service. Please note if you delay to pick up/drop off out of free working hour, staff would charge 50NZD for picking up/dropping off.

Return to the Store, Car Park or Key Box & After Hours Return

Please contact the rental staff 20 minutes in advance and return the car to the rental counter; staff would send you back to airport. 50NZD (and extra rental fee) would be charged if you need change the time to return the car outside opening hour because of personal issues.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
06:00 -23:59
06:00 -23:59
06:00 -23:59
06:00 -23:59
06:00 -23:59
06:00 -23:59
06:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
NZD 1500-200030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: UnionPay, Visa, Master

UnionPay Visa Master

DinersClub,JCB,Discover,AMEX are not accepted.

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Driving License issued in New Zealand

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.4 mi from Auckland International Airport

Railway Stations

9.7 mi from Britomart Train Station

Hotels

0.2 mi from Sudima Auckland Airport

0.2 mi from Heartland Hotel Auckland Airport

0.6 mi from Airport Gold Star Motel

Other Landmarks

7.6 mi from Mount Eden Domain

9.7 mi from Sky Tower

9.9 mi from Auckland Harbour Bridge

Map view of EZU Store Location
coordinates: -36.983679 174.78747
Guest Reviews

Total points: 8.5 / 10 Very Good

  • Vehicle condition: 8.5
  • Vehicle cleanliness: 8.7
  • Spaciousness: 8.5
  • Counter staff: 8.4
  • Pick-up location: 8.4
  • Drop-off location: 8.7
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • J.Suren

    Auckland

    8.4 /10 Very Good

    Reviewed: February 23, 2020

    Like: Firstly, the cost for 3 days hire was fantastic. Car was clean, staff were friendly and chatty. I have already recommended you to a number of my friends.
    Dislike: The car was a little old and occasionally made some funny noises. i was a little worried i was going to break down.
    Read More >
  • S.Okumura

    Auckland

    6.7 /10 Average

    Reviewed: February 23, 2020

    A bit difficult to find staff, needs easy sign to find company car
    Read More >
  • Lindyloo

    Auckland

    10 /10 Excellent

    Reviewed: February 23, 2020

    Couldn't believe the value for money, kept waiting for there to be a catch, but there wasn't any! Great car, great service, would definitely recommend!
    Read More >
  • Anonymous

    Auckland

    5.7 /10 Average

    Reviewed: February 23, 2020

    The car had over 100,000 km on it with several scrapes and scratches, not that I cared, except that they charged me $83NZD for "damage" to the front and back of the car, however, in the pictures they sent I could not see any damage (I could be wrong, but if there was anything it was just minor scrapes that were indistinguishable from the rest of the scrapes and scratches already on the car). While the price was by far the lowest, and I did like their touch of providing a cell phone holder on the vent and a double USB 9V adapter to plug your phone cords into, it was very difficult to get a pickup from the airport since we were traveling internationally and did not have cell phone service. Likewise, they did not provide drop off instructions so when we arrived at 6:45am or so and no one was there and the gate was locked we were lucky to find the somewhat hidden and unmarked drop box attached to their gate (which appeared to technically be on the property next door which is a trucking or shipping company, so we took a chance on that being the EZU key drop box and not the trucking company drop box or a mailbox).
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  • Anonymous

    Auckland

    2.7 /10 Poor

    Reviewed: February 23, 2020

    The person doing pick up arrived in his personal car was extremely rude on returning us to the airport he dovr us in our just returned rental car he answered his phone while driving which is against the law in NZ he drove like a nut case he speed and almost had am accident 3 different times during our 3 km ride to the airport
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  • Anonymous

    Auckland

    9 /10 Excellent

    Reviewed: February 23, 2020

    Positive experience with the company. A very friendly woman at the front desk. Easy check-in and -out process. Car was in pretty decent condition. Would rent from them again.
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  • P.Arora

    Auckland

    4.3 /10 Average

    Reviewed: February 23, 2020

    The worst company for rental. Car was not perfectly fit for the road. Wipers blades were old which never worked. headlights didn’t work
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  • Chan

    Auckland

    9 /10 Excellent

    Reviewed: February 23, 2020

    Counter staffs were helpful and friendly. Overall process was smooth and easy.
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  • S.Singh

    Auckland

    10 /10 Excellent

    Reviewed: February 23, 2020

    The car rental experience was great and great customer service. I forgot my phone and they kept my phone with them. Great Services 10/10.**********. Cheers
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  • E.Yu

    Auckland

    10 /10 Excellent

    Reviewed: February 23, 2020

    Friendly and supportive services
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  • Anonymous

    Auckland

    8 /10 Very Good

    Reviewed: February 23, 2020

    The pick up is a bit further from the airport but it is okay as they come to pick us up in a shuttle. Approximately 7-8 minutes drive from the airport. Some issues with drop off as no staff at the depot so had to wait for about 30 minutes. I rang them and was told that they are dropping off a customer to the airport. If it wasn't for the flight delay, I would have missed my flight.
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  • Victim customer

    Auckland

    2 /10 Poor

    Reviewed: February 23, 2020

    Terrible, terrible and terrible! Don't ever try using this car rental company, you will regret and it will ruin your holiday! It is the worst experience I have in my car rental experience for the past 20 years. I wish there is a negative score for EZU!
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  • S. Hwang

    Auckland

    10 /10 Excellent

    Reviewed: February 23, 2020

    Booked corolla but got the different model from this company. It was bigger than I thought. From previous journey, we couldn't fit our bags so had to put 2 bags at back seats, but this car was more than enough to put all . Car was pretty old (ran more than 100000km) and no Bluetooth functions so had to get audio line from petrol station which didn't bother too much Despite car was old, company maintained the car so well so it was nice and comfortable during our journey and customer Service was tooooo good Thank you EZU Even thought its not a big company like europcar , hertz , avis We will definitely Use this company again when we visit Auckland again Thank you
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  • J.Dlugon

    Auckland

    9.7 /10 Excellent

    Reviewed: February 23, 2020

    Everything went smoothly
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  • H.MORGAN

    Auckland

    9.7 /10 Excellent

    Reviewed: February 23, 2020

    car was good
    Read More >
  • g.woods

    Auckland

    9.3 /10 Excellent

    Reviewed: February 23, 2020

    Ther staff were very helpful
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  • A.N

    Auckland

    9 /10 Excellent

    Reviewed: February 23, 2020

    Quick, easy and good value.
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  • K.Peake

    Auckland

    9.7 /10 Excellent

    Reviewed: February 23, 2020

    Would highly recommend! The whole experience was great and I would be so happy using them again. Thank you so much!!
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  • Josette

    Auckland

    10 /10 Excellent

    Reviewed: February 23, 2020

    Car was as expected. Picked up from airport and checkin was quick and efficient. Polite staff.
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  • Anonymous

    Auckland

    9 /10 Excellent

    Reviewed: February 23, 2020

    The car was different to the one booked. It was a larger car so not as easy for city driving but we were happy with the extra space. The car was a Japanese import and had an entertainment system that was very hard to use. This radio bandwidth expander should be changed and the satnav maps updated.
    Read More >
  • R.Allred

    Auckland

    9.7 /10 Excellent

    Reviewed: February 23, 2020

    would recommend
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  • Anonymous

    Auckland

    8 /10 Very Good

    Reviewed: February 23, 2020

    Amazing value, easy booking process and really helpful staff made the whole process straight forward. Would recommend.
    Read More >
  • Anonymous

    Auckland

    8.7 /10 Very Good

    Reviewed: February 23, 2020

    My car was upgraded which was great.
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  • A. Benzaki

    Auckland

    7.3 /10 Good

    Reviewed: February 23, 2020

    For the price they're offering, totally worth it. Super cheap rentals. You got what you paid for. The car was nothing spectular, the car was not new but really it just work. Love the fact that we have the option to hire cheap car when we need it. We saved up a lot on rentals and used it to go places.Thumbs up
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  • J.van Nieuwburg

    Auckland

    9.6 /10 Excellent

    Reviewed: February 23, 2020

    Like: Affordability
    Dislike: The car was not very clean, especially the windscreen on the inside
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  • A.MCDONALD

    Auckland

    9.7 /10 Excellent

    Reviewed: February 23, 2020

    Very friendly and helpful staff. Zero complaints at all. Will definitely be booking with EZU next trip over to NZ. 03-04-2019/18-04-2019
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  • Azly Razlan

    Auckland

    10 /10 Excellent

    Reviewed: February 23, 2020

    Friendly staff, easy to communicate, briefing conducted very well
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  • Anonymous

    Auckland

    9.7 /10 Excellent

    Reviewed: February 23, 2020

    Great wee car, economical and nippy. No complaints.
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  • A.Peters

    Auckland

    9.3 /10 Excellent

    Reviewed: February 23, 2020

    I was happy with the car and price of the hire. It could have been better if the gps i hired wasnt set in chinese and needed to be changed back to english. By the time i was in the car and fitting it the girl behind the counter had already left the building to drop another customer off at the airport so had to wait for her to come back to sort the problem out and the bloke that was there had dissapeared also only reapearing just before the girl at the office returned. It would be good if i could have left earlier. The level of insurance cover to cover all claim excesses turned out to be through a different company to ezu so if i had to make a claim i would still have had to pay a $3000.00 excess and then claim that excess through the other insurance company if something was to happen I would rather have known about this before booking. Anyway the car went well and was fuel efficent and it did'nt give me any problems so I was happy about that.
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  • A.Greenfield

    Auckland

    8.3 /10 Very Good

    Reviewed: February 23, 2020

    staff were very friendly, service was very good car was in really good condition. And the price was great for what I got.
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  • Jason Angus Walker

    Auckland

    10 /10 Excellent

    Reviewed: February 23, 2020

    Seemless
    Read More >
  • N.Neubauer

    Auckland

    10 /10 Excellent

    Reviewed: February 23, 2020

    Great price!
    Read More >
  • Anonymous

    Auckland

    10 /10 Excellent

    Reviewed: February 23, 2020

    No upsell of insurance, very nice
    Read More >
  • Anonymous

    Auckland

    9.7 /10 Excellent

    Reviewed: February 23, 2020

    English was not their first language - struggled with basic conversation which was frustrating. Lack of urgency to get us to check in on way home was frustrating even tho we kept them informed of our late eta.
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  • J.Nanai

    Auckland

    6.3 /10 Average

    Reviewed: February 23, 2020

    The car was not what i booked. It was too big. Airport p/up was poorly organised. spent 1hr waiting
    Read More >
  • B.Simon

    Auckland

    10 /10 Excellent

    Reviewed: February 23, 2020

    Great service and polite & efficient staff
    Read More >
  • A.North

    Auckland

    9 /10 Excellent

    Reviewed: February 23, 2020

    Easy to book, pick up and drop off good. Value for money.
    Read More >
  • A.Milne

    Auckland

    8 /10 Very Good

    Reviewed: February 23, 2020

    I was happy with the service. There were marks on the car that were not not noted on rental agreement. Very excessive reference to pictures taken to check for damage. I had no way of knowing when picture taken as was not present.
    Read More >
  • Anonymous

    Auckland

    8.3 /10 Very Good

    Reviewed: February 23, 2020

    All good
    Read More >
  • Anonymous

    Auckland

    8.7 /10 Very Good

    Reviewed: February 23, 2020

    Overall with Ezu is good. The office location is a bit further from airport which we had to call for pick up. For the car, it’s clean, but it’s in average model, not top.
    Read More >
  • Marion

    Auckland

    8.7 /10 Very Good

    Reviewed: February 23, 2020

    EZU is a small car rental company with friendly counter staff. The car we received fulfilled our expectation, it seemed relatively new and was fuel efficient. They offer cheap car rental rates. We will surely rent a car with EZU again.
    Read More >
  • Paritosh

    Auckland

    10 /10 Excellent

    Reviewed: February 23, 2020

    Provided car is very nice and like new condition. Great experince.
    Read More >
  • T.Rodgers

    Auckland

    9.7 /10 Excellent

    Reviewed: February 23, 2020

    Everything went smoothly
    Read More >
  • Anonymous

    Auckland

    9.3 /10 Excellent

    Reviewed: February 23, 2020

    Everything was good
    Read More >
  • Anonymous

    Auckland

    8.7 /10 Very Good

    Reviewed: February 23, 2020

    Counter staff excellent. Had to wait a very long time to pickup as the only staff attendant was at the airport picking up others then we had to wait for them to organise their vehicle which took a very long time. Drop off time and staff fantastic
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  • K.Lee

    Auckland

    9.3 /10 Excellent

    Reviewed: February 23, 2020

    The staff was very friendly.
    Read More >
  • Anonymous

    Auckland

    9.7 /10 Excellent

    Reviewed: February 23, 2020

    Maybe have a early morning key drop off service
    Read More >
  • K.Sheffield

    Auckland

    8 /10 Very Good

    Reviewed: February 23, 2020

    I had to replace an indicator bulb, and the in-car charger did not work
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  • Claire

    Auckland

    8.3 /10 Very Good

    Reviewed: February 23, 2020

    Staff were very friendly and helpful. Great Value for money and well worth going out of the airport for collection. Car was easy to drive and fuel efficient. Only issue - if you're picking or dropping off around school time, the road where you collect the car is extremely busy due to a large school.
    Read More >
  • H.Abd Ghani

    Auckland

    5.7 /10 Average

    Reviewed: February 23, 2020

    Receive a scratch car
    Read More >
  • Anonymous

    Auckland

    8.3 /10 Very Good

    Reviewed: February 23, 2020

    A great job Very easy.
    Read More >
  • L.Franchuk

    Auckland

    9.3 /10 Excellent

    Reviewed: February 23, 2020

    Friendly staff. I forgot an item in the car and they were good enough to deliver it back to me at the airport terminal
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  • L.Franchuk

    Auckland

    9.7 /10 Excellent

    Reviewed: February 23, 2020

    Exceeded expectations considering the low rental costs.
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  • A.Vickers

    Auckland

    9.3 /10 Excellent

    Reviewed: February 23, 2020

    Pick up and drop off was extremely prompt and efficient. Photos were taken of the car and a quick check done on drop off. Previously with a different rental company at drop off they went over it in minute detail that gave the impression that any little tiny stone chip would result in a charge but ezu indicated that little stone chip on the front would be considered normal wear and tear so that was comforting to us after our prior experience. we would definately use them again.
    Read More >
  • J.Rebecca

    Auckland

    6.3 /10 Average

    Reviewed: February 23, 2020

    Waited in pooring rain 20 mins plus
    Read More >
  • Anonymous

    Auckland

    5.3 /10 Average

    Reviewed: February 23, 2020

    EZU charged me $ 1500 for scratches in the car that were already there. I noticed that they did this to many customers upon reading reviews. EZU is practicing fraud and should be put out of business.
    Read More >
  • Anonymous

    Auckland

    9.3 /10 Excellent

    Reviewed: February 23, 2020

    all good. but didn't the Yaris though, got into a Vitz instead, it ran well
    Read More >
  • H.Hu

    Auckland

    8.3 /10 Very Good

    Reviewed: February 23, 2020

    A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.
    Read More >
  • P.Shah

    Auckland

    8.3 /10 Very Good

    Reviewed: February 23, 2020

    Good value for money
    Read More >
  • Betty

    Auckland

    9.6 /10 Excellent

    Reviewed: February 23, 2020

    Like: Efficiency, no hassle and value for money
    Dislike: I have to get really picky here it would be that they weren't based at the Airport.
    Read More >
  • Greg Black

    Auckland

    10 /10 Excellent

    Reviewed: February 23, 2020

    I got what I booked for. Just to mention the insurance I paid is 3rd party so if something happens like example a small scratch you will need to pay the car rental and then claim to the insurance company dont want to imagine how long that process will take.
    Read More >
  • Easy rental

    Auckland

    9.7 /10 Excellent

    Reviewed: February 23, 2020

    Would book again.
    Read More >
  • B

    Auckland

    10 /10 Excellent

    Reviewed: February 23, 2020

    Like: Efficient, friendly, top value for money
    Read More >
  • John, Scotland

    Auckland

    10 /10 Excellent

    Reviewed: February 23, 2020

    On our arrival, we had to wait for pickup while the only member of staff on duty was dealing with other customers.
    Read More >
  • Chan

    Auckland

    10 /10 Excellent

    Reviewed: February 23, 2020

    Our second time renting with EZU. Overall positive experience. Staffs were friendly.
    Read More >
  • Anonymous

    Auckland

    6.3 /10 Average

    Reviewed: February 23, 2020

    On drop off, they will definitely go out of their way to find the smallest ding or scratch possible. I was charged $500+ for a tiny ding on the front bumper, even though the staff said it'd probably be around $150. Definitely not worth the cheaper car rental rate when they appear to make their money off small dings that you didn't cause.
    Read More >
  • S.Baker

    Auckland

    10 /10 Excellent

    Reviewed: February 23, 2020

    We were hoping for a hatchback but ended up with a saloon. Luckily the boxed bicycle would just fit in. Having the bike caused problems at the airport pickup as the car couldn’t take the two of us as well as the bike. One of us had to wait for another vehicle. We did say we had a bike when we phoned to ask to be collected! Other than this small hitch, the whole process of getting the car was quick and straight forward. The staff were extremely pleasant.
    Read More >
  • E.Sangkhaman

    Auckland

    2.7 /10 Poor

    Reviewed: February 23, 2020

    And car smell so bad like a someone smoke in car before and a car very old
    Read More >
  • Jordan

    Auckland

    9.3 /10 Excellent

    Reviewed: February 23, 2020

    Does not accept AMEX or Debit cards - otherwise easy. Pick up from airport can add 30 mins to time.
    Read More >
  • Anonymous

    Auckland

    7.7 /10 Good

    Reviewed: February 23, 2020

    Good car conditions. A little bit far from the airport, but they offer free pick-up and deliver, so that's not an issue.
    Read More >
  • Anonymous

    Auckland

    7.7 /10 Good

    Reviewed: February 23, 2020

    Surprising good quality of the vehicle given the price. When we picked up the car, the guy took about 20 photos of the car including the inside, seemed excessive. When we brought it back, they wouldn't give me a receipt and the whole process of returning it seemed a bit sketchy, but hard to beat the price we paid.
    Read More >
  • J.C.

    Auckland

    9.7 /10 Excellent

    Reviewed: February 23, 2020

    Very competitive price car rental, good customer service.
    Read More >
  • D.Shore

    Auckland

    9.6 /10 Excellent

    Reviewed: February 23, 2020

    Like: The pick up and drop off to the airport was quick and the guys were friendly and efficient by getting me on the road quickly as I had a six hour journey to complete
    Read More >
  • R.van Megen

    Auckland

    8.7 /10 Very Good

    Reviewed: February 23, 2020

    It would have got a 10, but there was still some smoke smell in the car. The drop off was excellent and fast, for that I will definitely come back. The pickup could be easier if you know "before" arriving where to wait! Very affordable and will book with them again!
    Read More >

Best Price Car Rentals at Auckland International Airport(AKL)

Last updated on: February 20, 2020

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