ALICANTE CAR RENTAL REVIEWS

Counter staff hard sell on upgrade and insurance

The car was predominantly as expected. It had a few scratches etc but these had all been recorded. We arrived at a busy time so had to wait for a shuttle and then at the counter for quite a while. Return was super simple and no issues. All the staff were very friendly and helpful.

Great as usual!

Prawie nowy samochód to plus. Delikatnie mnie przymusili do pełnego ubezpieczenia nie proponując innych tańszych rozwiązań - za to minus.

Car was new, in perfect condition and very clean. Very fast pick up and drop of, nice staff as compared to other companies

It was easy to book and good price/quality

Great service, quick and easy.

we use in the pasted but price were getting hirer

we know centauro very good company but you will be our frist choice thank you great

4 out of 4 desks manned so not long in queue compared to other providers used before. But due to Vehicle having lots of marks and I wanted an agent to come and check it over with me they just told me to take photos but I was not happy with this and they finally sent an agent, so was delayed because of this. I identified 5 new marks which they had not got on their own report

This Company is absolutely appalling. They bullied us into taking some insurance policy which we didn't need, and said that if we didn't take it, they would charge us over €1500 deposit. We didn't get the car we booked, even though it was supposed to be guaranteed. The staff were rude, extremely unhelpful and downright unprofessional. I definitely would never use them again. Even on drop off, they were rude. They made me re-park the car and criticized me for not filling the car up at their designated fuel station (I assume they get a commission for that as well!)

Love the ease with which you can book a car, just wish on the App you could filter automatic cars!!

As per normal - charged extra for insurance!

Would like confirmation that added/extra insurance is, or is not needed

Very good overall, but as we booked and paid on line before we went some of the charges weren’t explained properly to us ! You could make it clearer about fuel charges and insurance fees. We booked two cars and wanted to add a driver to one , but the guy we dealt with did not listen and added 3 drivers to on and two on the other ! And charged for the extra driver but it was quicker to just go with it.

Excellent service from start to finish. Car was superb, better then I had expected and big enough for four adults. Took 3 large suitcases comfortably. Car make - Link&co O1. Never heard of it but was fantastic. Had the insurance certificate so no sell of additional car insurance

Wasn’t sure about this company at first but can honestly rate them first class. Price was amazingly cheap in comparison.

Car rental very pushie to get us to buy their insurance. If you did not take up the insurance, they will assign new car with no dent, stain at all. Then even at a slightest chance they will find something to charge damage fee. Ours was scratch at left rim where you can easily remove with polishing. But our argument do not go well with the company.

Fantastic service and the car was brand new.

Everything worked well! So far so good.

Great service, great car, easy to deal with. No dphard sell of insurance.

Very simple. Need to get information for drivers from UK to Spain updated. You don’t need an international license

The pick up at the airport took far too long! Other than that everything was great

Great.

No Complaints and no hard sell

Price was very reasonable considering the car was nearly new.

Woman at counter was rude, unhelpful and aggressive. I would like to complain about how she treated customers but she told us no one more senior was available when we collected the car.

Fantastic, very easy from start to finish!

Fitst waiting more than an houre. where the car was, was told me wrong, WhenI I came back I was send to the same nr 140but I found the car on 148. This took half an houre extra. Next day had a flat tire. Service OK, but €60,- adm fee is awfull much.

Wait was a bit long but no hard sell Most pleasant experience at a hire car booking in. Returning the car was a breeze too

Easy to book and then a price drop. Certainly value for money