Very nice car. Hybrid was a great help with petrol consumption. It was a bit of a squeeze with all of our bags from airport, but good space for the rest of our trip with lesser baggage.
About QEEQ:10.0/10
Booking was easy, and communication was excellent.
Onboarding and Guidance was on point - they had made sure that I understood the rules before handover.
The car was fresh and clean as I was given the keys for a brand new car which had only driven 17 kms.
About QEEQ:10.0/10
10/10 for the customer support an booking experience
Awesome customer service and assistance from the representative, Ana. Clear instructions and smooth pick up of the car. New, clean and spacious car to have during the holidays. Thanks
When booking, we booked a compact car, the cars shown were a Hyundai, Toyota or something similar. We got nothing at all like advertised. The car assigned to us was a Toyota Corolla, nothing compact about it. It was in a terrible condition, scratched, dented and dirty, not even bird poo was cleaned of the windscreen. We complained bitterly and were then offered a slightly later model Corolla but still a very old car with numerous dents, scratches etc but cleaner (they did have to clean it before we drove it away).
Will we use you again? A definite no.
It was a surprise upgrade and a very pleasant car to drive with surprisingly low fuel consumption.
Check in was handled quickly by friendly counter staff.
I will be using QEEQ again and highly recommend to anyone seeking to hire a car.
My arrival flight to mel is delayed , i tried to amended my arrival date ( delay a day ) , Hertz asked me to call back QEEQ for amendment if not there will be count on NO SHOW, I explained to the CS , i m not going to refund ,just pick up 1 day late. CS said no exception , have to pick up on 21 st Dec ,i called QEEQ , Cs asked me to call back Hertz, They cant help as well. Its a but ridicules.
Was lucky enough to be given a brand new car with only 500km's on the clock so it was a dream to drive, was super clean and smelt good.
The courtesy bus was the best I've been in from a budget company. Only downside was waiting at the airport, for a slightly extended period, for passengers they had on the list even though they had a continual rotation of 2 buses.
“Best deal from QEEQ and best car rental experience with Europcar.”
About Europcar:10.0/10
The Europcar office is easy to find, instruction provided to pick up and drop off car is very clear and useful. Customer service is very helpful and polite. The SUV car I rented is pretty new and spacious, my kids like it very much. We really enjoyed the trip, double thumbs up for Europcar :).
About QEEQ:10.0/10
I got the best car rental deal through QEEQ which was recommended by my friend. The platform is easy to use and always provide useful information and timely reminders. This will be my first choice moving forward and will recommend to my friends.
“Terrible. Paid extra for a large suv and given a med side suv. Will share experience around.”
About Europcar:6.0/10
Was told at Melbourne Intl airport to go to downtown Melbourne to do an exchange for vehicle. From Isuzu mux to Toyota Kluger. Went down the next day and the counter manager told me no Kluger available. In fact none for the entire Victoria. Simply brush me off by saying Europcar cannot do anything to help. Also the agreement from Europcar mention excess of $5000 which should have been zero since I have upgraded my booking to include zero excess.
Car condition was great. Had to extend the vehicle hire due to airline change of times. Very appreciative for their accommodating my request. Will use for future vehicle rental
It was ok. Was a little troublesome getting to the location off the airport, especially for travellers, but overall was not too bad.
One comment though, the car came with an empty tank. That was a little stressful at the start.
We were mistakenly charged for extra insurance, even though we purchased this through QEEQ. I pointed this out, and we were told we would be refunded, but this has not occurred.
Pick-Up was easy and quick.
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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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