UNITED KINGDOM CAR RENTAL REVIEWS

I paid extra for a SUV or similar. I got a small 5 door Kia Stoic. This is NOT a SUV, various excuses were made. Take it or leave it but no refund. Paid for was a SUV to seat Five, that would be impossible in the provided vehicle. I returned the car three days early due to there being no parking available at the Hilton Carlton nor any parking available less than a thirty minute walk to the hotel. I went to the Edinburg airport (EDI) at approximately 7.30pm, no one at the rental return area. Closed at 7.00pm. There was no indication as to where to park, I took a wild guess. I photographed the interior and exterior. I went to the airport and asked the agent what should I do, answer, where I parked should be fine and throw the keys in the drop box. Over one week later, NOTHING. No contact, no email saying return was complete, no offer of refund for several days early return, NOTHING!

I had initially upgraded my vehicle expecting it to provide more convenience, but unfortunately, I lost 2 days and a night due to issues with the vehicle. I am grateful for the taxi provided to Edinburgh Airport to resolve the matter, but the delay impacted my plans for that day, night and following day. Additionally, I had taken out two rentals (a van and a car), but was only informed when picking up the van that this was not allowed because of company policy. This left me unable to complete everything I had planned and I need to come back at the end of this month. All of which would have been fine if it was not for the unfortunate timing and reasons for renting the vehicles, my mother had passed and I needed to move my life back down to London. Two very stressful situations. I’ve been a loyal Enterprise customer for some time now, frequently renting from your branches at Edinburgh/Stansted Airport, Perth, and Bow. The staff at all three locations – Cameron, Elliot, Jack (Edinburgh), Katy (Perth), and Tam, Jamil, and Rob (Bow) – went above and beyond to make up for the lost time, sleep, and money during this period. I truly appreciate their efforts. Especially Cameron, he really stood out to me and helped me immensely.

qeeq worked great

The car provided is good, except the Add Blue was almost finish, so I have to topup along the route. I forgor to claim for reimbursement

All good

Excellent at collection and drop off. No hassle

Good It found what we wanted in the right place at a good price

Wait time was a bit longer than expected

Easy to use. Definitely best price and option selection

Car was smaller than we expected. A Fiat 500. Everything else was fine.

I only have great things to say about them. They promptly answered all my questions and provided accurate and helpful advice. I do not receive such good service from others. I strongly recommend them.

great brand new car super cleans and super efficient pick up and drop off!

great experience as always

Van was in excellent condition and drove very well. Any little existing scuffs or scratches were recorded in advance.

Easy to carry out booking and much cheaper than booking direct.

Great vehicle in excellent condition. The collection with Ismael was amazing and he explained everything clearly and was super helpful, polite and friendly.

Great service and price - everything just works.

The staff did not have the car we booked or similar and gave us a smaller car and made us pay more to get one that would fit. That did not charge the qeeq prices or the prices on their website but a lot more

Need better communications with the Alamo people as we got sarcastic comments about not booking direct.

Josh at the counter in Edinburgh was just fabulous to deal with. Cannot fault him, the car or the drop off team.

The car was better than anticipated

They made the process whole process for me painless from start to finish. Phillip who I dealt with on the counter to the branch manager who helped with technical questions I had.

Simple, easy process that I will definitely use again.

Great

Great

avid did a great great service to us. Everything was easy, we were able to do the fast pre check in.

We had to change the date and they asked us cancel and rebook. They were quick and money came back quickly so it was alright in the end!

Easy to use, excellent service

Worked well

the car rental was more than double what was quoted due to my late pick up .Europcar website says they hold the afford the whole day

However, most websites start by saying that cars can be hired from £15 a day, which a big myth. £50 is closer to the truth. This is quite acceptable to me, so perhaps the websites can happily be more truthful! The staff at the National counter were very efficient, yet thorough.

I do not know what this Price Drop Predictor is! I was not flying in to Edinburgh. I also do not carry a credit card. So I called/messaged the customer service team. I got a call back in less than 15 minutes and a young girl cleared all my doubts. I had no issues when I went to pick up the car.

The staff were very professional and helpful. I had an issue with the van size, however Mr. Musa sorted it out professionally. Also, I would like to thank to Mr. Michael Collins who also helped me out. Moreover, all the staffs at the Enterprise branch was very polite and genuine helpful. I would recommend all of my family and friends to hire their vehicle from Enterprise. Lastly, a very special thanks to Musa again.

As I'm familiar with this type/model of car, it was what I expected. Initially though I was given an alterative car as the one I was suppose to have, had just been in an accident, but Enterprise sorted the replacement I should have had in reasonable time. Any issues I did have Enterprise were very quick & helpful to resolve. Generally enterprise & their staff were good & I'd be happy to use them again.

Generally quite well.