LISBON CAR RENTAL REVIEWS

Had to wait an insanely long time for the car over 2 hours... Then was charged afterwards for minor damage that was not caused by me...

Had to wait over 2 hours for my car... Very poor service...

The pick up was super quick and we got upgraded at pick up, the car was great, completely new and worked as expected

Overall the booking experience was quick Just one thing, we got the insurance through QEEQ but the car rental company didnt see it as a valid insurance so we had to pay a 2300€ deposit.. it was fine because in case something happened we were covered and we could file a claim but it seemed overly cumbersome

Great experience

Very happy with the whole process

Most unpleasant experience with the staff. The driver of the shuttle misdirected us to the wrong place to return the car, then when we asked him to drop us in T2 instead of T1 (a couple of minutes away), he just said "rules are the rules". We inquired to what the rules are and he said "my rules" and threatened to drop us in the middle of the motorway.

Staff a bit slow excellent car

The wait time at the desk was long, they only fast tracked Europcar members, I would have though they should prioritise pre-booked customers as well.

Very good, no issues

I found the staff very efficient and capable the whole process was very painless would recommend using them again we had a very good experience.

The app was very easy to use and I would recommend other people to use the app I will be using you again

Lots of people waiting for pick up.

As expected

You are very good in your job and almost everyone you have the best prices

It's better to send the toll fee summary by email to the customer once OK Mobility charge it on credit card.

The service was perfect

Did not explained how to pay tolls in Portugal.

I like "rebook" feature.

Friendly staff and efficient service. Nothing to fault!

Rented through this company multiple times and everytime they have delivered what was asked

Facturation de 60 euros pour le nettoyage intérieur de la voiture car il y avait un peu de sable, aucune information préalable comme quoi il fallait rendre la voiture propre. Facturation totalement abusive

The car was clean but the fuel tank wasn't full. The car company argued that it was same to same when the booking document clearly mentioned that it is full to full. The staff at drop-off was quite helpful

The car company didn't follow the full to full fuel policy of Qeeq

The car is brand new. The service is good.

I was really displeased with the service staff. They pushed additional insurance by creating fear about the process of using my own insurance. I prepaid for out of service hours but was still charged €33.5 collecting the card.

You guys are great

Car was fine. Easy to pick up and drop off

Price drop saved me $15. Fabulous extra service.

Car met expectations. Pick up process was bad, instructions for van were horrific and I could've gone directly to the garage if I had the address since I was in lisbon already. Pick up terms designed to scare customer into purchasing insurance also got under my skin, literally said any small scratch would be at least 430 euros which is absurd. Drop off process was normal.