“Really bad pick up process and terms. Car itself was good.”
About KLASS WAGEN:8.0/10
Car met expectations. Pick up process was bad, instructions for van were horrific and I could've gone directly to the garage if I had the address since I was in lisbon already. Pick up terms designed to scare customer into purchasing insurance also got under my skin, literally said any small scratch would be at least 430 euros which is absurd. Drop off process was normal.
“Have rented cars for years and will be using QEEQ regularly from now on. First class.”
About GOLDCAR:10.0/10
The car and service were excellent. The wait time at the airport was longer than I would like but drop off incredibly smooth. Highly recommended overall.
About QEEQ:10.0/10
A great platform - can access top value cars really easily.
The charges did not relate to the QEEQ quote and were not adequately explained. Additional driver cost of €77.52 was not made clear. No idea why €80 was pending payment. No idea why we have been charged £68.49 since we returned home. Assume the £20.78 we have also been charged was for motorway tolls??
The car provided was a Seat Ibiza with 65,000kms on the clock. It was showing warning lights due to a faulty headlight. It was not in good mechanical order and was very noisy and sluggish under acceleration particularly uphill. We were surprised that it kept going for 2 weeks and over 1,000kms!
About QEEQ:8.0/10
Booking with QEEQ worked well - but neither the price nor type of car was matched by the provider.
We had no problem with being provided with a larger car, but it was in poor mechanical condition and had already done a high mileage.
As this car was the least expensive of all available on the site so we didnt expect much. Car was not very clean inside and was scratched with numerous small dents. It ran and drove well without any issues so it was good value if you can tolerate slow service and a less than pristine vehicle.
The car was perfect, how ever I scratched one rim trying to avoid an accident and I was charged 260 euros at the checkout. This is the price of 2 new rims and they are making money when they see that you don't take their insurance.
La atención fue buenísima y la información dada fue de mucha ayuda! Me hubiera gustado que el coche hubiera tenido líquido de parabrisas y la lámpara del aceite estaba encendida, de todos modos Lo recomiendo 100%
About QEEQ:10.0/10
Todo perfecto, me gusta mucho reservar coches en esta plataforma!
Long wait to get the car and first representative with whom I spoke (on Sunday 29 @20:30) failed to be helpful with an issue I had related to the deposit.
About QEEQ:9.0/10
It was hard to clarify with customer care representatives if another main driver would be insured by a reservation from my account.
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Nelson Silva
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