The pick up was super quick and we got upgraded at pick up, the car was great, completely new and worked as expected
About QEEQ:10.0/10
Overall the booking experience was quick
Just one thing, we got the insurance through QEEQ but the car rental company didnt see it as a valid insurance so we had to pay a 2300€ deposit.. it was fine because in case something happened we were covered and we could file a claim but it seemed overly cumbersome
Most unpleasant experience with the staff. The driver of the shuttle misdirected us to the wrong place to return the car, then when we asked him to drop us in T2 instead of T1 (a couple of minutes away), he just said "rules are the rules". We inquired to what the rules are and he said "my rules" and threatened to drop us in the middle of the motorway.
Facturation de 60 euros pour le nettoyage intérieur de la voiture car il y avait un peu de sable, aucune information préalable comme quoi il fallait rendre la voiture propre.
Facturation totalement abusive
The car was clean but the fuel tank wasn't full. The car company argued that it was same to same when the booking document clearly mentioned that it is full to full. The staff at drop-off was quite helpful
About QEEQ:10.0/10
The car company didn't follow the full to full fuel policy of Qeeq
I was really displeased with the service staff. They pushed additional insurance by creating fear about the process of using my own insurance. I prepaid for out of service hours but was still charged €33.5 collecting the card.
“Really bad pick up process and terms. Car itself was good.”
About KLASS WAGEN:8.0/10
Car met expectations. Pick up process was bad, instructions for van were horrific and I could've gone directly to the garage if I had the address since I was in lisbon already. Pick up terms designed to scare customer into purchasing insurance also got under my skin, literally said any small scratch would be at least 430 euros which is absurd. Drop off process was normal.
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