LOS ANGELES AIRPORT CAR RENTAL REVIEWS

Hertz is one of the more reliable choices at LAX. The shuttles are frequent and the rental process is pretty straightforward. Lines can be long, but I think this is common now at all rental agencies.

My first time, and I'll be coming back next time I need a car rental! Managing the reservation was easy and flexible on the QEEQ app, and the price I found on QEEQ beat those I found on any other platform.

Exceptional service

The car had coffee stains on the seats and looked like it was just dropped off without being cleaned.

Awful company. Every single customer waiting to pick up a car had problems. Very bad customer service. They charge me twice for the insurance. The car was in a bad condition inside and outside. The only person who was helpful was the guy who will give you the car Andrew, the rest of employees they just want your money but they won’t help you or explain anything and they will threat you if you want to cancel the booking telling you that you won’t get any money back so you are stuck with them

When I complained about Economy Car they said that they will help me to get my money back for the insurance that I had to pay twice. Still in the process but at least they will tell me what is going on with my booking. Good customer service

Car was new and clean, check in was really quick, and drop off was just as easy. The LAX shuttle came frequently so we didn’t have to wait long at either end. No upselling at the counter, which is great. Would definitely use Budget again.

Very easy to use, and all-inclusive price with comprehensive insurance, and excellent customer service.

FIRSTLY I FELT CHEATED AS I WAS OFFERED A VERY OLD CAR AND THEN WAS TOLD THAT OTHER CARS ARE NOT AWAILABLE AND WAS PRESURISED AND FORCED TO PAY EXTRA AND DO UPGRADE TO CAR AND EVEN INSURANCE WAS CHARGED AT VERY HIGH RATE AND FORCED TO TAKE FROM LIMITED CHOICES AND EVEN I WAS TOLD TO WAIT FOR BETTER CAR FOR 2/3 HRS AS NO CARS WERE AWAILABLE BUT AS SOON AS I AGREED TO PAY EXTRA SOON THEY GAVE ME CAR

Very good

No

Good

No have

The vehicle I ordered was upgraded and we added to this and upgraded again to our desired vehicle

No price drop happened!

Easy pick up from Los Angeles airport with quick transfer to depot. Agent tried to upsell everything, we had our own insurance policy but he wasn't taking no for an answer but eventually gave up. Sold us toll pass, stating we wouldn't be able to get anywhere without it. Naively we hadn't done research on this so agreed. Upon return we complained to the customer service desk who removed the toll pass charge so we only paid what we used which was minimal! I have to say we were impressed with how they dealt with this in the end. We would use again.

Very easy to navigate, offering good selection of prices and range of companies.

The waiting time to pick up the car was over 2 hours, hertz did not have enough staff and the staff was incredibly slow .. ended up queuing for almost 2.5 hours to get the car

I prepaid for the tank of gas & was told that it would be prorated. I returned the car with more than half tank but was billed for the full tank...

Great & smooth experience

1) Overall good experience 2) I was charged for tolls that I have yet to receive an itemized breakdown.

Booking process was smooth, but the price drop protector didn't work again.

I was quoted 900 dollars and ended up paying 1450, with lots of hidden stuff impossible to understand from the invoice. I have already filed a complaint

Booking process was easy, but I ended up paying way more than I was quoted. I have no idea whose fault is that but you should make sure what you quote is actually what people pay

Lot of extra charge The price will be doubled after this charge And no any company refund the deposit Relly really bad experience

Not easy to contact customer service in airport for any reason

A very good car, great condition, well maintained & clean. Swift service & friendly staff.

Excellent platform to find great cars.

They couldn't find my booking when I arrived so the process took longer than expected. It wasn't easy finding the pick up point at LAX

A lot of upselling and add ons at the desk especially various insurances. Upgraded to premium at extra cost. Car was tired, 31k + miles, windows didnt shut properly. Rattles from back of car.

None

100% superb

Brilliant. Will use every time for future trips.

Well I just booked because of pricing . I am familiar with quality and ev problem . Only point pickup at the airport is slow .. but .. for the price I was paying .. it was great

I think you found an error pricing and I am very pleased with the result . Great car at bargain price.