LOS ANGELES AIRPORT CAR RENTAL REVIEWS

I had just returned a car to pick this car up and had to wait in a long line for over 30 minutes. Other than that it was smooth from that point.

Right now I’m alil confused on why I have been charged from this company and the car rental place!

Easy pickup, choose from pick of cars in a section at LAX

Easy to book, good pricing

No shuttle to the place from the airport as advertised. Had to pay for a taxi! Absolutely horrendous! Their customer service barely speaks any English!

Never go back.

Thrifty’s LAC office is closed due to covid. They didn’t say so on the reservation. Thrifty had a sign that said they were closed, but didn’t tell me I needed to go to Hertz to pick up the car. Better communication would be helpful!

Stop making me sign in every time I use the app! Remember me!!!!

Paid for a Lyft to Fox and unfortunately pulled out the wrong credit card after that they wouldn't let me change cards or rent from them again until the next day. Poor policy for travelers especially when it's a mistake.

The whole process of collecting the car is very smooth and the counter staff is able to explain very clearly on the terms and conditions. The staff will ask if you need the insurance coverage from them but she did not try to hard sell to me. My recommendation is not to subscribe to any insurance from the online car rental portal you are using but to purchase directly at the Alamo counter. This approach will give you a worry free trip as you are able to call Alamo for direct assistance if required instead of calling the insurance agency direct while overseas.

Very clear and easy use of the website. However, it will be great to specify the differences in using your own insurance coverage as compared to those provided by the car rental company. This will reduce a lot of unhappiness between customers and the car rental companies.

I requested a small car to keep the fuel costs down. The car I was given was a Nissan. Sentra, which at the time seemed good but it turned out not only to be a gutless wonder but a gas hog to boot! The car was really noisy as well, so must not have been very well insulated. I will say though that the staff were friendly, polite & helpful.

The booking platform was easy to work through and would happily recommend.

Best price for LAX. No pushy sales tactics, no problems at drop off, all very smooth and professional. Got to choose any economy or compact car I wanted.

Booking was smooth, best price and notifications emailed to me when anything needs to be done.

Didn’t have a van so gave me a pickup or told me to drive to another location that might have a van at 11pm after a 12hr flight. Made our house move very difficult.

Added on double in insurance they said I had to have.

Wonderful and courteous agent. Counter service was pleasant.

Super quick and easy process in finding a rental.

Professional and kind customer service.

Simple and easy process.

It was a smooth process. Great price. Clean car. Professional and courteous representatives.

User friendly. Good deals.

Helpful. At times a bit difficult to understand, but courteous.

I was changed to Budget but they were great and they gave me an upgrade

Always a great experience

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Car reserved unavailable. Substituted with car with reduced luggage capacity. Was told if I didn't take their extra insurance (US$103) police would seize the car and leave me stranded if I was stopped by them for any reason. Advantage employee at counter lied to me and ripped us off. Never again!

You should not facilitate bookings at companies that employ dishonest cheats at the counter.

Finally I had a great experience at Fox the counter agent was magnificent, she used my name and was very welcoming and gracious.

Always a great experience