“My first time using QEEQ, and I'm satisfied with the experience!”
About Hertz:9.0/10
Hertz is one of the more reliable choices at LAX. The shuttles are frequent and the rental process is pretty straightforward. Lines can be long, but I think this is common now at all rental agencies.
About QEEQ:10.0/10
My first time, and I'll be coming back next time I need a car rental! Managing the reservation was easy and flexible on the QEEQ app, and the price I found on QEEQ beat those I found on any other platform.
Awful company. Every single customer waiting to pick up a car had problems. Very bad customer service. They charge me twice for the insurance. The car was in a bad condition inside and outside. The only person who was helpful was the guy who will give you the car Andrew, the rest of employees they just want your money but they won’t help you or explain anything and they will threat you if you want to cancel the booking telling you that you won’t get any money back so you are stuck with them
About QEEQ:10.0/10
When I complained about Economy Car they said that they will help me to get my money back for the insurance that I had to pay twice. Still in the process but at least they will tell me what is going on with my booking. Good customer service
Car was new and clean, check in was really quick, and drop off was just as easy. The LAX shuttle came frequently so we didn’t have to wait long at either end. No upselling at the counter, which is great. Would definitely use Budget again.
About QEEQ:10.0/10
Very easy to use, and all-inclusive price with comprehensive insurance, and excellent customer service.
FIRSTLY I FELT CHEATED AS I WAS OFFERED A VERY OLD CAR AND THEN WAS TOLD THAT OTHER CARS ARE NOT AWAILABLE AND WAS PRESURISED AND FORCED TO PAY EXTRA AND DO UPGRADE TO CAR AND EVEN INSURANCE WAS CHARGED AT VERY HIGH RATE AND FORCED TO TAKE FROM LIMITED CHOICES AND EVEN I WAS TOLD TO WAIT FOR BETTER CAR FOR 2/3 HRS AS NO CARS WERE AWAILABLE BUT AS SOON AS I AGREED TO PAY EXTRA SOON THEY GAVE ME CAR
Easy pick up from Los Angeles airport with quick transfer to depot.
Agent tried to upsell everything, we had our own insurance policy but he wasn't taking no for an answer but eventually gave up.
Sold us toll pass, stating we wouldn't be able to get anywhere without it. Naively we hadn't done research on this so agreed. Upon return we complained to the customer service desk who removed the toll pass charge so we only paid what we used which was minimal! I have to say we were impressed with how they dealt with this in the end.
We would use again.
About QEEQ:10.0/10
Very easy to navigate, offering good selection of prices and range of companies.
“The car was great but the waiting time to pick up was unreasonable and fustrating”
About Hertz:10.0/10
The waiting time to pick up the car was over 2 hours, hertz did not have enough staff and the staff was incredibly slow .. ended up queuing for almost 2.5 hours to get the car
I was quoted 900 dollars and ended up paying 1450, with lots of hidden stuff impossible to understand from the invoice. I have already filed a complaint
About QEEQ:8.0/10
Booking process was easy, but I ended up paying way more than I was quoted. I have no idea whose fault is that but you should make sure what you quote is actually what people pay
A lot of upselling and add ons at the desk especially various insurances. Upgraded to premium at extra cost. Car was tired, 31k + miles, windows didnt shut properly. Rattles from back of car.
Well I just booked because of pricing . I am familiar with quality and ev problem . Only point pickup at the airport is slow .. but .. for the price I was paying .. it was great
About QEEQ:10.0/10
I think you found an error pricing and I am very pleased with the result . Great car at bargain price.
Car Rental Brands Ranked AT Los Angeles Airport, LAX
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