The car had body damage but was safe to drive. It was clean and in good shape otherwise. The wait time was reasonable as there were a few people ahead of me. The drop was quick and efficient. Shuttle to the airport was quick. The office location was in a new spot but I found it easily following they're directions.
About QEEQ:8.0/10
The booking platform was quick and easy. Never had a price drop so not sure if the price protector would have worked or not.
I have no negative comments because whole process was quick and efficient.
“Car suppler is a fraud. Easyrentcars.com support was excellent.”
About Centauro:2.0/10
Car suppler is a fraud and charge me twice for full coverage. To be honest, car was very good.
But they businesses practise is terrible and they have refused to return money even after it has become obvious what they did. They should be ashamed to take money from clients like that. Don't use their service.
About QEEQ:10.0/10
Easyrentcars.com support was excellent. They were very patient and helpful. Every recommendation for service.
Centauro staff was very rude and unprofessional. We have issues with returning our deposit. They are not returning the deposit. There was a fuel strike/crisis when we hired the car and it was with 20 percent of petrol. We returned with 30 percent and they have charged us the fuel costs, though noted on the Contract. I have no support from Centaurus on this issue though I opened the case but they are not communicating. I feel cheated and will never use the service again. Is there a way to get our money back - they took from us over 70 euros.
The car was much worse than I expected. I do not see how a Fiat Panda is equivalent to a Fiat 500 (as booked). Made motorway journeys uncomfortable. I have booked three cars this summer and this was by far the most expensive, as well as the worst vehicle.
The offsite pickup went smoothly, rental agent I dealt with was friendly and helpful. Additional insurance was suggested but without pressure. Drop off location only 10 minutes from Lisbon airport but can be tricky to find on return. Drop off process was very excellent, check-in was efficient and quick and shuttle service worked well. No complaints.
About QEEQ:10.0/10
No problems experienced with this service, worked well and as expected. Any questions I had about pick-up shuttle service at the Lisbon airport were answered promptly. Overall very happy.
Facturation de 60 euros pour le nettoyage intérieur de la voiture car il y avait un peu de sable, aucune information préalable comme quoi il fallait rendre la voiture propre.
Facturation totalement abusive
We can't say anything bad about Centauro.
We had a very long wait at customs at the Lisbon airport, and they still waited for us, over 2 hours past our scheduled pick up time.
The car was spotless, the agents were helpful (make sure you get someone to sign off on your papers before you leave).
Our first hotel we stayed at was awful, and during the night, one of the many drunk guests jumped on the hood of the car, denting it, and putting a dent in the side as well. We called Centauro right away to let them know what happened, and they marked it in our file. The car was still drivable, so we continued on our trip.
When we returned the car, the agents weren't even aware of what had happened, but took a look over everything, asked us a few questions, and ultimately did not charge us for the dents.
We had purchased third party insurance anyways, so we weren't worried, just annoyed that we would have to go through the hassle. But the Cantauro agents were very understanding, and extremely kind.
We would recommend them to everyone!
“The car was a good car and had a good gas mileage, but had much damage to the body. The price was ok”
About Centauro:4.7/10
The Centauro location is terrible in Lisbon. Very small and bad location and difficult for pickup and drop off. The shuttle service is inadequate with only one to maximum 2 vans for many people who need the service.
“Reasonable but not perfect was ee eere given a different car.”
About Centauro:7.3/10
The car available at Centauro was not the one we hired . We had hired a VW Touran 7 seats and the car given to us was a smaller one, Citroen 3008, 5 seats and we paid the same amount. We didnt like this.
The checkout process was very slow. The lady at the counter was nice but they were really really slow. When we returned the car, it was like a ZOO. People were lined up for over an hour to wait for the transportation to take them to the airport. We just about missed our flight. Very poor organization of the shuttle to the airport.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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