From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5887831281
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5887831281
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EUROPCAR CAR RENTAL REVIEWS

Learn What Real QEEQ Customers Say About Your Car Rental Company

K.CAO

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Medium SUV | Toyota Highlander or similar
Reviewed: Wed, Aug 28, 2024
“A good experience.”
About Europcar: 8.0 /10
As I was organised the trip for guests who are paying for the trip including car rental fees. Even though I was the main driver, the guests still will to use their credit card to pay. However it was not feasible under your policies. This should be more flexible.
About QEEQ: 8.0 /10

NMG

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Economy | Opel Corsa or similar
Reviewed: Wed, Aug 28, 2024
“Very good”
About Europcar: 10.0 /10
The only thing there were no gps in the car
About QEEQ: 10.0 /10

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Compact | Ford Focus or similar
Reviewed: Tue, Sep 3, 2024
About Europcar: 8.0 /10
The staff at the desk were welcoming and spoke good English. However, we were charged more for a larger size car as the staff informed us that no cars in our booked category with built-in Satnav were available. This added to the cost of our hire.
About QEEQ: 10.0 /10

S.Mardikar

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Medium SUV | Dodge Journey or similar
Reviewed: Tue, Sep 3, 2024
“Horrible”
About Europcar: 6.0 /10
Over billed . Total lack of transparency

C.Brierley

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Intermediate | Ford Mondeo or similar
Reviewed: Tue, Sep 3, 2024
“A great way to enjoy the beauty of Southern Ireland.”
About Europcar: 9.0 /10
Europcar was quick and efficient. Two points worth noting though 1. They seem to hold one of the highest deposits compared to theirs we spoke to. 2. They say they are in the airport but it is only their desk there. You take a free shuttle just a short distance to their actual compound. On arrival we waited 10-15 mins for the shuttle but it was immediate on departure. It is also just about a half mile away.
About QEEQ: 10.0 /10
Qeeq as ever for me perfect from start to finish. Everything in place, price always leaves us smiling when we listen to what others say they pay and the extra insurance gave me piece of mind I would incur the £1800 excess that europcar impose.

M.Chaudhary

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Wagon | Skoda Octavia Estate or similar
Reviewed: Tue, Sep 3, 2024
“Wonderful”
About Europcar: 10.0 /10
Nice and easy
About QEEQ: 10.0 /10
Good prices
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Mini | Fiat 500 or similar
Reviewed: Thu, Sep 19, 2024
“Great car, horrible customer service at Europcar.”
About Europcar: 8.0 /10
Had an awful experience with their roadside assistance and some of the customer service staff over the phone. Was not explained in a lot of detail how to use an electric car, despite letting staff know it was my first time. Was given a pamphlet, however the process of using the charging ports was horrible. Needed to ask for help on the street in Bologna as I was stranded for hours. Staff over the phone told me roadside assistance could not help me until the morning as nothing was available. Was told to 'ask someone on the street' for help, hung up on twice when I told them I did not speak Italian, and got told there was nothing they could do. I did speak to one man who was helpful (Vard), however the towtruck that was ordered for me did not come in the expected time slot, and I was only able to get the car working from kind strangers on the street.
About QEEQ: 10.0 /10
Booking process and level of insurance provided through site was fine.

LF

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Small SUV | Nissan Rogue or similar
Reviewed: Thu, Sep 12, 2024
“Disapppointing”
About Europcar: 7.0 /10
Experience was very disappointing. Pick-up: you either are partner with Routes or you are not. At the counter I got the rehearsed "they did not give us all the information" which is simply non sense. The additional amount we had to pay for the second driver (£113) was different from what mentioned in the booking (£94). When we asked for explanation they printed the email received from Europcar and none of the numbers made any sense at all (rate between GBP and CAD was over 2). Luckily enough we only had to pay for the additional driver and the difference was small, but it was impossible to understand what we paid and what we needed to pay from the information provided. Drop-Off: we had to wait in the pick up queue as no one was available at the return counter. After 20 minutes of wait we were told we could leave the keys to one of their representative - which we eneded up doing - if the car was in the same condition. Not an experience I'd like to repeat.
About QEEQ: 8.0 /10

Y.SAKAI

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Economy | Toyota Yaris or similar
Reviewed: Thu, Sep 12, 2024
“レンタカー、いつも使ってます。”
About Europcar: 8.0 /10
車は、ヤリス程度もほどほどで、受付から、駐車場に移って説明を聞いてから、すぐに出発できました。
About QEEQ: 10.0 /10
特に悪いところはないです。車の保険に関して、詳しく分かればうれしい、事故を起こした場合の手順とか

K. Ono

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Small SUV | Nissan Kicks or similar
Reviewed: Sun, Sep 15, 2024
“Servicio caro para un servicio mediocre.”
About Europcar: 3.0 /10
Lamentablemente, el coche que me proporcionaron no correspondió con el que había reservado en el sitio. Estaba en un viaje en pareja y me dieron un vehículo para 7 personas, que parecía más una "bañera sobre ruedas" que un coche cómodo. Además, el coche estaba bastante sucio por dentro, con restos de paquetes de preservativos y residuos de hierbas en el panel central. Espero que esta situación pueda ser revisada para que futuros clientes no enfrenten los mismos problemas. Agradezco su atención y espero que puedan mejorar este aspecto del servicio.

Dan M

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Economy | Toyota Yaris or similar
Reviewed: Sun, Aug 25, 2024
“Most affordable option with nice vehicles”
About Europcar: 8.0 /10
Drop off in Bergen was also a bit confusing only because Europcar doesn’t have an office in the rental car center. They do have clearly marked section to leave car though. You go into the airport and drop the key into an automated machine box. There is a staff member there but busy handling the long line of pickup customers. No chance to ask questions about the toll fees, etc. You just have to trust. There is no real expectation setting here.
About QEEQ: 10.0 /10

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Compact | Ford Focus Estate or similar
Reviewed: Sun, Aug 25, 2024
“Great experience at Standted”
About Europcar: 10.0 /10
Great
About QEEQ: 10.0 /10
Great

F.SIDDIQUI

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Standard | Mazda 6 or similar
Reviewed: Sun, Aug 25, 2024
“Nice and quick rental”
About Europcar: 10.0 /10
Good service, new cars, efficient staff
About QEEQ: 10.0 /10

q stomer

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Small SUV | Seat Arona or similar
Reviewed: Sat, Aug 31, 2024
“Great car but never book through an agent I ended up paying 250% quotedprice”
About Europcar: 10.0 /10
the car rental was more than double what was quoted due to my late pick up .Europcar website says they hold the afford the whole day

Borja Marín

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Economy | Toyota Yaris or similar
Reviewed: Mon, Sep 9, 2024
“Clara , rápida y concisa”
About Europcar: 8.0 /10
El edificio donde se situaba Europcar fue un poco difícil de encontrar ya que no está bien señalizado, pero el mostrador para realizar la gestión del coche si. Además, sigo sin recibir la devolución del depósito que deje como fianza del coche
About QEEQ: 8.0 /10

J.Lock

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Small SUV | Nissan Rogue or similar
Reviewed: Mon, Sep 9, 2024
“Ok, but hire car office IS NOT at the airport”
About Europcar: 7.0 /10
Please note that europcar has franchised this site to a local company
About QEEQ: 10.0 /10
None

a.nagpal

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Small SUV | Toyota RAV4 or similar
Reviewed: Mon, Sep 9, 2024
“It was a good experience.”
About Europcar: 8.0 /10
Perfect. Only after the drop off you find it difficult for o carry your luggage and o the departure area. Cars should have facility to connect the airdrop navigation system at these times.
About QEEQ: 8.0 /10

S.Mirza

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Small SUV | Skoda Kamiq or similar
Reviewed: Fri, Sep 6, 2024
“Just ok.”
About Europcar: 7.0 /10
I was asked to buy full insurance at price of 350 Euro on top of basic 90 Euro. No negotiation. No other choice.
About QEEQ: 7.0 /10
....

T.White

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Economy | Hyundai Grand i10 Hatchback or similar
Reviewed: Fri, Sep 6, 2024
“Great rental car experience.”
About Europcar: 10.0 /10
The car was great. The lady who helped me (Blazy) was fantastic. Lovely person. A Great asset to the company. Her English was such a help to me.
About QEEQ: 10.0 /10
It was good.

D.D.

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Compact | MG 4 or similar
Reviewed: Fri, Sep 6, 2024
About Europcar: 10.0 /10
good service!
About QEEQ: 10.0 /10

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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