SPAIN CAR RENTAL REVIEWS

Car was clean on outside but inside upholstery stained and needed a deep clean. The car had numerous marks on bodywork and I was apprehensive signing off on the condition. The car run ok for the week although the tyre pressure monitor activated. Overall I would give the car a 6/10

I booked a jeep renegade but was given a citroen car. I was very happy with the car but I would not class it as equivalent to the renegade.

The whole experience was simple no dramas

The information I recieved was incorrect,at the airport I was told to wait at E16,E17 infact it was E7 for the shuttle,it also doesn't mention that you have to pay extra to cover any damage to the rental car!

Good car and friendly service. As a small tip: at Seville a sign for where Firefly cars are hidden in the car rental car park would have been helpful. (it is passed all the other rental agencies, turn left and go to the very back of the car park and is not sign posted)

Perfect! Please note the instructions for pick up could have included the comments I posted in the firefly section.

Excellent Car.

Easy way to book a hire car

There was a stone chip on the windscreen which they charged us €466 to repair which is excessive and a con. We are in the process of asking QEEQ to intercede.

Easy booking system

They made me pay for pre-existed damage! I have the case opened by qeeq on that matter. Beware of these scammers and always make them document every scratch and dent before you wheel out.

Helpful and knowledgeable staff

Good overall experience. Good customer service.

The vehicle provided was a hybrid although the hybrid option was not explained so did not use. The car upgrade was very satisfactory

Excellent

So smooth. Kudos to Europcar Pamplona for making every process easy.

Trusted

Really good experience throughout. Easy to pick up and drop off. All explained properly.

Great first experience. Many more to come.

Good experience. easy check in, easy check out. Company provided shuttle bus to the airport.

Best prices for car rentals in the market. Very satisfied.

Didn’t have an automatic transmission car which I had booked.

Great car, smooth check-in process and drop off :)

Easy booking and much cheaper than alternatives!

The pick up process was most difficult. It was a ticket system but was not communicated so we stood in a crowd for 15 min before we realised. Then there was only 2 staff and it was very slow. We sat on the floor waiting. Then they didn’t take AMEX, which is ridiculous as it is a worldwide accepted card.

No issues at all

Experience with gold car was really good. They help us to understand they don’t have the car what we asked, but still it’s disappointed you’re showing the car, Mercedes and giving a Volkswagen not good.

Centauro staff at Bilbao Airport was ace! They were friendly and accommodating. Appreciation to the staff who helped us change the setting on the car to English. Super friendly and funny!

Would be nice to see the exact model or at least the range I will receive booking an electric car.

Picking up the car was distressing. Despite having independent CDW insurance there was a hard sell for their own insurance to cover the excess. I was offered an automatic and larger car for €10 per day which I declined only to find that the car allocated already was automatic and spacious. It left me with a feeling that the process was fundamentally dishonest

All good

The car was fine, it was a VW T-Cross instead of the Audi Q2 I was expecting. It was pretty scuffed up on the exterior, but this was already confirmed by them. The engine was pretty underpowered for the hilly roads in Marbella however. They made an error on calculating my mileage for when I returned the car, which came out to 15 thousand kilometers driven in 5 days! So they sent me an invoice for over 6300 euros in excess kilometers. Obviously I contacted their customer support to dispute this and fix the error but I did not hear back from them for 2 days. I then contacted them by telephone at which points they informed me that the error was already corrected. That was a relief to hear, but then why was I not informed of this correction via email? They will also try to upsell you their insurance package even when you have already purchased full insurance via Qeeq, claiming that only their own insurance is adequate, and if you do not choose it they will pre-charge 1400 euros from your credit card as a security deposit. Pretty ridiculous, but Goldcar is not the only one to do this.