“A nightmare with the cars/van itself but a wonderful, well trained and attentive team of staff.”
About Enterprise:10.0/10
I had initially upgraded my vehicle expecting it to provide more convenience, but unfortunately, I lost 2 days and a night due to issues with the vehicle.
I am grateful for the taxi provided to Edinburgh Airport to resolve the matter, but the delay impacted my plans for that day, night and following day.
Additionally, I had taken out two rentals (a van and a car), but was only informed when picking up the van that this was not allowed because of company policy. This left me unable to complete everything I had planned and I need to come back at the end of this month. All of which would have been fine if it was not for the unfortunate timing and reasons for renting the vehicles, my mother had passed and I needed to move my life back down to London. Two very stressful situations.
I’ve been a loyal Enterprise customer for some time now, frequently renting from your branches at Edinburgh/Stansted Airport, Perth, and Bow. The staff at all three locations – Cameron, Elliot, Jack (Edinburgh), Katy (Perth), and Tam, Jamil, and Rob (Bow) – went above and beyond to make up for the lost time, sleep, and money during this period. I truly appreciate their efforts. Especially Cameron, he really stood out to me and helped me immensely.
Car was smaller than we expected. A Fiat 500. Everything else was fine.
About QEEQ:10.0/10
I only have great things to say about them. They promptly answered all my questions and provided accurate and helpful advice. I do not receive such good service from others. I strongly recommend them.
The car rental process was easy, and although the car was carefully inspected upon return, no issues were found. The deposit was refunded within 2 days. A great rental experience!
“Overall pleasant, but would like an explanation regarding the quoted amount vs the billed amount”
About Enterprise:10.0/10
The booking was rebooked at a cheaper rate of £17 something, and this amount has not been credited to my account. I paid £279 yet the final quote was £261.
“주차요금에대한 스트레스가 많았습니다. 실제 요금지불도 많았고 주차위반 벅금도 1회 받았습니다. 그외 여행은 아주 좋았습니다.”
About Enterprise:9.0/10
추가요금이 577.76EUR 처음 예약한 금액은 450,985.
추가요금이 완전 많이 나왔어요.
TWR 8/27/2024-9/6/2024 €5.04 / Day €50.40
EXS 8/27/2024-9/6/2024 €21.01 / Day €210.10
8월27일 출발해서 29일-30-31일에 네델란드를 여행했고 그외 일정은 독일에 있었는데 위 요금이 정당한 것인지 궁급합니다.
About QEEQ:10.0/10
추가요금이 577.76EUR 처음 예약한 금액은 450,985.
추가요금이 완전 많이 나왔어요.
TWR 8/27/2024-9/6/2024 €5.04 / Day €50.40
EXS 8/27/2024-9/6/2024 €21.01 / Day €210.10
8월27일 출발해서 29일-30-31일에 네델란드를 여행했고 그외 일정은 독일에 있었는데 위 요금이 정당한 것인지 궁급합니다.
They made the process whole process for me painless from start to finish. Phillip who I dealt with on the counter to the branch manager who helped with technical questions I had.
About QEEQ:10.0/10
Simple, easy process that I will definitely use again.
The staff were very professional and helpful. I had an issue with the van size, however Mr. Musa sorted it out professionally. Also, I would like to thank to Mr. Michael Collins who also helped me out. Moreover, all the staffs at the Enterprise branch was very polite and genuine helpful. I would recommend all of my family and friends to hire their vehicle from Enterprise. Lastly, a very special thanks to Musa again.
“Good car when received but very poor service during the booking process.”
About Enterprise:7.0/10
Hidden costs that were not highlighted during the booking process. Had to go back in and resubmit the times for the car drop off even though I clearly gave them during the phone booking process. When I went back in to resubmit I was charged an additional cost for the drop off. Not impressed with the process.
As I'm familiar with this type/model of car, it was what I expected. Initially though I was given an alterative car as the one I was suppose to have, had just been in an accident, but Enterprise sorted the replacement I should have had in reasonable time. Any issues I did have Enterprise were very quick & helpful to resolve.
Generally enterprise & their staff were good & I'd be happy to use them again.
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