ALAMO CAR RENTAL REVIEWS

Very satisfied

It's okay, no aggressive insurance upselling.

Good

Very satisfied

Pretty good

Alamo's service is quite good.

Both pick-up and drop-off were very convenient, the procedures were simple, and the staff were very nice.

Extremely satisfied. The staff were very nice during both pickup and drop-off, and the overall process was very efficient and quick!

The queue time was reasonable. Despite many customers, three counters were open simultaneously, so the wait time was about 20 minutes, which was fair. The parking lot is right behind, making car pickup very convenient.

I really like this company. After renting in the USA and Australia, this is my third time with them. Both pickup and drop-off were smooth and effortless. Highly recommended.

Very friendly

Average

It was okay.

Alamo is a deceptive company, colluding with Zuzuche to scam customers. On July 18, 2024, I rented an Audi A3 in Amsterdam but was given a Kia Ceed, and they told me it's a car of the same class. They even said cars rented through Zuzuche are like this, and only their official website can guarantee the correct car. Clearly, they are working together to deceive customers. On July 21, 2024, I rented a Volkswagen Passat in Berlin, but they gave me a Volkswagen T-Roc, claiming it was an upgrade. The T-Roc is much smaller than the Passat, and I couldn't even fit my luggage. After arguing with them for half an hour, they finally gave me a Tiguan. I feel like Alamo and Zuzuche are scamming customers together. The cars I received were of lower class than what I booked, yet they insisted they were of the same level. Having rented cars abroad countless times, this is the first time I have been scammed twice, and both times by Alamo.

The representative's attitude was not great. We arrived 20 minutes early to pick up the car but still received it almost 30 minutes later than scheduled. Less than an hour into driving, the screen showed a 'low engine coolant' warning. At the next city's service point, the rental company said this brand's cars often have this issue and to just ignore it, though the warning kept appearing throughout the trip. The trunk can only fit three 28-inch suitcases, which is somewhat different from the official description.

Their service is just average. They didn't have a Volvo as promised, only a Golf. To get an Audi A3, I had to pay extra, which was very disappointing.

Average

The car was an upgrade from the category we had booked and was very new and clean.

Good

L'etat général du vehicule pas terrible, personnel très serviable et aimable.