ALAMO CAR RENTAL REVIEWS

Service was decent overall, but the VW T-Cross I originally booked got swapped for a Fiat 600. That car felt really light and floaty to drive, which I didn’t love, but everything else was fine.

Fantastic service—they even upgraded my car to a better model.

Booked an X5 originally, but they didn’t have it in stock. Paid about $200 extra for 8 days to upgrade to an X7—totally worth it, super smooth and easy to drive.

They upgraded our car to a fairly new one, it was super clean and in great condition. Both pickup and return were really easy.

Super efficient from start to finish

Really good overall.

Everything else was fine, but the rental desk at Nice Airport was a bit frustrating. The lady at the counter was really pushing their own insurance. I told her I’d already bought full coverage, and she kept saying it wasn’t their policy and that I’d have to pay out of pocket first if anything happened. Only after I said I understood did she finally drop it. Then I proactively asked to add two additional drivers, and she told me we could add them when returning the car, that it wasn’t necessary at pickup. I actually believed her at the time, but that’s really irresponsible. If something had happened on the road and the drivers weren’t listed, the insurance wouldn’t have paid out! The more I thought about it, the more it bothered me. The next day I went back to Nice Airport to sort it out. This time a male staff member helped me, and he said of course the drivers should be added and paid for at pickup, otherwise there could be issues with the insurance. He added the drivers for me and, since I’d made a second trip to the branch to fix their mistake, he waived the fee for the second driver.

Really good overall – super convenient and I’m very happy with the service.

Really good experience. The Alamo counter at Munich Airport was excellent—super efficient and the staff were friendly and helpful. Check-in and paperwork were handled really fast. They’d run out of the VW Passat I originally booked, so I paid a bit extra to upgrade to a 5 Series Touring. Totally worth it, it drove great.

My credit card had overseas payments blocked so the deposit kept getting declined, but the staff stayed really patient the whole time and tried different ways to help sort it out.

I accidentally left my phone in the car when I returned it, but after I contacted the rental company they helped mail it back to me. Really appreciate their help!

Staff were friendly, but when I went to pick up the car, the model I’d booked wasn’t available. They said they were “upgrading” me to a 7‑seater SUV, but what I actually got was an old car with over 100,000 km on it. That said, it drove fine overall.

I had to wait about two hours after booking before I could pick up the car. The original car I booked wasn’t available anymore, but they upgraded me to a better one, which was nice.

Overall it was fine, nothing to complain about.

Fantastic car rental company—they even gave us two cars to choose from.

Super happy overall! Only downside was having to wait in line a bit to pick up the car.

Pick-up and return were super quick and easy, the car was almost brand new and in great condition, and the staff were really friendly without trying to upsell anything.

Service was great and the wait time was really short.

I told them I needed room for a lot of luggage, and they handed me this huge four-row minivan—way over the top.

Really good experience – having a car made getting around so much more convenient.