Honestly, I’ve rented cars all over the world, from regular taxis to self-drive, and Europe has been the best experience by far. The U.S. and Mexico were the worst—different car than what I booked and extra charges on top. But Italy, especially Sicily, was absolutely amazing! Highly recommend it to anyone planning a self-drive trip.
I got to the store about 27 minutes earlier than my scheduled time and ended up driving out later than my original booking. No one reminded me that the extra time would be charged, but after I filed a complaint they agreed to refund it, so overall I’m satisfied. They did try to upsell roadside assistance, and I added it just for convenience.
Staff were friendly and helpful, but the instructions on how to use the car were very brief and not very detailed. The line was a bit long too—we waited about 30 minutes—but overall the experience was still okay.
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