THAILAND CAR RENTAL REVIEWS

The airport counter was very easy to find. Communication was generally smooth. The process of submitting documents and getting the car was also seamless.

Pickup and drop-off went relatively smoothly.

Overall, it's average. The vehicle condition is relatively outdated due to general circumstances in Thailand.

Very satisfied

It's acceptable, but not recommended.

Satisfied

Average performance, nothing exceptional.

Highly satisfied.

Very satisfied

The service is excellent and very convenient.

Very helpful staff, everything perfect

Perfect as usual

The return service was extremely poor. Never rent a car from Chic company. I returned the car half an hour late and was forced to pay a full day's rental fee. The return location was very difficult to find; the GPS kept leading me to the wrong place, and I ended up wandering around the airport, wasting time. I tried to explain to them, but the lady at the counter acted like she desperately needed money, saying, 'We gave you maps and pictures; being late is your problem. This is company policy.'

A friend of mine rented from another company for the same timeframe, and they were understanding—no problem at all.

While it's true I returned the car late, the delay was very short, and it was caused by the difficulty in finding the return location. Most companies would be understanding in such cases, but Chic was horribly strict. I definitely won’t rent from this company again!

The car pickup process was very convenient. After completing the paperwork at the store, they provided a map, and following the directions made it easy to access the pickup point. Most importantly, renting in Bangkok and returning in Phuket did not incur any one-way rental fees. I rented for 15 days, and the return process was very smooth.

They didn't provide the car model I selected.

The car condition was good and very clean. Returning the car was simple, they just took a quick look without conducting thorough inspections, so you can rent with peace of mind. The staff at the store don't speak Chinese, which makes communication a bit challenging. Additionally, contact methods are either email or phone, which can be quite frustrating. Unlike other car rental companies that offer WeChat support and have Chinese-speaking staff, this company doesn't provide such convenience. With other companies, you can contact them via WeChat in advance for returns, which makes handling unforeseen situations easier. If it’s your first time renting a car in Thailand and your English isn’t good, I recommend choosing FlashRent. Although it's more expensive, it’s much more hassle-free with simpler procedures. For example, last time I rented with FlashRent, their staff were available at the counter even during late-night hours. In contrast, this company claims to be open 24/7, but I couldn’t find anyone when I arrived. Eventually, a kind lady from a neighboring car rental company helped me get in touch with them.

The car condition was good and very clean. Returning the car is straightforward; they just do a simple check without a detailed inspection, so you can rent without worry. However, the staff at the location don’t speak Chinese, so communication can be a bit challenging. Additionally, customer support is either via email or phone, which feels inconvenient compared to other rental companies that offer WeChat support or Chinese-speaking staff. With other companies, you can also use WeChat to contact them in advance for returns, making it more convenient in case of unexpected situations. If it’s your first time renting a car in Thailand and you’re not fluent in English, I recommend using Flash Rent. Although it’s a bit more expensive, it’s more hassle-free with simpler procedures. During my previous rental experience with Flash Rent, their staff were at the counter even late at night, unlike this company that claims to operate 24 hours but had no one there when I arrived. I ended up getting help from a staff member at a neighboring rental company to get in touch.

The car was dirty, the attitude was average, they initially said there was a phone holder but there wasn't one, and we ended up waiting idly in the parking lot.

Extremely satisfied.

Be cautious with this car rental company. The car was small and quite old. If you've ever encountered landlords using a blue light to nitpick when renting houses, this car rental company is quite similar. I recommend choosing a rental option that allows waiving deposits using credit scores—avoid using a credit card as collateral, as it puts you in a disadvantaged position. While abroad, you won't have much recourse. They used a light to find a few specks of dust and accused me of smoking in the car, fining me 7,000 THB. Honestly, I was so angry I laughed. Sigh.

Satisfied