AUSTRALIA CAR RENTAL REVIEWS

Took ages to get to call centre but staff gladly extended my return by 2 hours

The car was ready and waiting. It was clean and full of fuel. It was an easy seamless process.

First time that I have used this App and it is really good. Helpful and got me a good price. I appreciated the reminders that it sent me. I’ve already booked my next hire through it.

First two cars allocated the automatic key was not functioning - surprising default that had not been identified snd sorted before vehicles were allocated . Third car was functional but older , and overall in a much used state . underpowered.

Ok

All very good

Very easy booking

I had to pay for another insurance even though I had already paid for the same through you. I was told at Apex that I Will have to pay the excess to them and claim it from you guys if anything happens which was not informed at the time of booking through you.

The company needs to start to accept NSW digital licences. Apart from that they have good customer service. Cars could do with modernising

Our flight was delayed so we missed the pick up time and the office was closed so we had to get a taxi to our hotel and didn't collect the hire car till the next day. Disappointed the booking information didn't state the shuttle bus stopped at a certain time.

Booking was fine just collection and poor timing that let the trip down

I oredered a Suziki Swift and got a Suburu Forester. I insured based on a Swift with no windscreen cover. Chip on Forester windscreen which has intelligent eyesight. I am yet to discover what/if this will cost.

Average

The car was as expected. Service was good, no issues. All matters explained, including what to do in emergency. Would have appreciated some quick tips on operation of the vehicle, things such as seat configuration, media ops and cruise control.

Counter staff were great. I was very impressed with the service especially late in the evening. I would have liked there to be someone at the counter when I returned the car as I had been able to remove a mark on the back bumper that had been listed on my condition report. I had the product with me that I used to do this and would have liked to donate one of these to the staff. It's not hard or expensive to do if you know what to use. Apart from some very minor cleaning I think I returned the car in better condition than I received it. I'm not saying this to boast - just to share a few kitchen cleaning secrets that can be used for other things. The product I used was developed by NASA to clean the space shuttles and is typically used to clean and polish Corning Ware cooking pots. I'm not crazy about 3 speed Toyota Yaris. When I booked I thought I was going to be driving another vehicle and was surprised to discover that there was a Yaris. I did think that I was going to be driving a Kia Soul. They handle horribly on freeways which I use often. Once the speed reaches 80km/hr the engine begins to squeal. Over that speed at 100kms/hr it can be unbearable even with the radio on. It is very difficult to listen to for extended periods of time. I went on one journey for a day away and when I returned home I was exhausted - and just from having to deal with this high-pitched loud engine noise. I have recently discovered that I have Aspergers Syndrome which affects my sensory levels. It explains why I experience certain things in ways different to most people. I am unusually sensitive to certain sounds. Hey, I don't expect this to be a 'masterpiece' :) The six days I used your service I was very happy generally to be able to go about my business as if I was using my own car. I felt very comfortable and secure using your service. I will be very happy to use your service again. I did have a great stress-free week away from home. Thank you.

It was a bit tricky at first. The price kept changing up. I persevered and finally was able to find the price I was looking for.

The staff at Hertz is amazing. The customer service is professional and courteous. I will come back to hertz.

Very easy process. happy to continue to use Qeeq

We didn’t like the car much because it was an MG and everything was back to front. It was pretty expensive but I suppose covid has caused that.

They tried to sell us their insurance.

Great price. High holding price for insurance but we did not have any claims and the money was available again before we needed to use it.

Great car company. Made the whole thing easy. Interior of the car was a little dirty but the outside was spotless (easy to see if there is any damage, which there wasn’t). Friendly staff. Highly recommend

Easy process

Car was a Hertz car, was a new RAV4 Hybrid so was better than I was expecting. Staff were friendly but had to be bused to the city location to pick up, although we could return at the airport directly Been waiting for a copy of the rental agreement for over 2 weeks

One staff member for a full flight arrival. Handle customers well under the circumstances.

All good but no mention on currency conversion so cost the same as other providers

Although my car wasn’t new and with many scratches and repaired spots, the car itself was fine. They let us return it a bit later than required.

Budget gave us a car upgrade from the Toyota Corolla to a Mitsubishi Outlander at no extra cost.

QEEQ was easy to book with and offered excellent prices.

Great service, was quick in and out and on airport too

Easy to use and always the best for price

Waited a very long time to get picked up at the airport. Caled an waited on hold for over 10 mins then requested a call back and never got one