APEX CAR RENTAL REVIEWS

車はきれいに清掃されていました。借りる時に、交通ルールのペーパーテストがありました。テストの解答を間違えたので、再テストを受け、全問正解した後、やっと車を貸していただけました。 安心して借りる事ができます。

メールでの質問に、すぐに回答がありました。

Personal muy amable, principalmente Peter al momento de la recepción.

APEX rentals supply older cars. The condition of this 6 yr old veihicle was consistent with my expectations. The vehicle was a competent Toyota Corrola and although a lttle small for two large suitcases was never the less comfortable for two average sized adults. The pick-up at Christchurch and drop off at Picton were both very easy and hassle free. We hired a second car on the North Island when the Covid-19 restrictions hit. I want to express my heartfelt gratitude to Liam and the team for accommodating the the needs of visitor requiring to retain a car after the lock down on 25 March. Many other rental companies gave their clients less than 24hr notice to return their cars to a rental compound. Without the vehicle and the ad hoc arrangements implemented for the drop off of cars at Auckland Airport we would not have been able to connect with our repatriation flight to the UK on 28 March. Thanks APEX!!!

Apex clearly has older vehicles (the one I received was 2015) but great value.

The staff were AMAZING! They really went above and beyond for helping me to change my plans due to covid influences. They were very chatty and friendly and gave a shuttle bus to the airport

Very friendly staff (Geof) at Southern Cross Terminal.

Very good web page for booking

Due to Covid-19 we had to leave for Auckland from Queenstown on 20th morning. We asked them for a refund of the remaining days to which they refused also when also asked for q courtesy car just for 2 hours they refused. We aren't happy with the service provider. I request for a refund for the remaining 3 days.

Good service. Excellent value car.

Only issue was that it was not possible to return the car after 5PM as it was hired through "a third party company". And due to COVID-19, we return the car 5 days early but it seemed like too much hassle to ask for a refund, especially as your info said it might cost more!

Basic car very inexpensive and it performed well over the 15 days and 2k km covered. Car had a lot of bumps and scatches however for a basic run around it provided true value for money and surprisingly able to take two large cases in the boot.

Not required

Good service and car

Good service

Only one hitch when I tried to extend the hire neither easy car nor apex wanted to take responsibility, however thanks to the manager in Auckland it was all sorted.

The car we were given exceed our expectations. Very good to drive & very comfortable. Staff on pick up & drop off were extremely helpful, couldn’t do enough for us.

We emailed a few times & always got a quick reply. Helped with our questions

Everything was great! Pick up at airport was really quick. Numbers and info provided in case of problems, everything spelled out clearly, return address clearly given. Return staff was great. Forgot sunglasses in car, Ken at Melbourne airport location offered to meet us at airport to get them. Had a small Kia that did have a funny rattle in engine and not much hill power, but no problems. Would rent again for sure!

The car we were allocated was much older than the others in the fleet and had lots of dents and scratches. Not sure why this was so but I'm the end it was great as we did not have to worry about another scratch. The car did us proud for 33 days. Thank you.

Pick up at Queenstown Airport was smooth. Slightly further away from the airport but not too difficult to find. Return at Christchurch Airport was very fast as the lady did a quick check and everything was ok. They also offer complimentary drop-off to the airport

Seamless booking process

とても親切に対応していただきました。

値下げプロテクターなどとても便利だと思います。

The car was exceptionally great! The location for pickup and the price was great. The staff that was handling us was terrible. From the moment we reached here counter, she was unhappy and getting agitated without any reason, and the way she talked to us was rude. It was obvious she is avoiding minimum communication with us, whenever I asked any questions it’s mostly’yes’ or ‘no’. We were unfortunately enough to see here again when we dropped of the car, and it was obvious on the treatment. Right before us was another group of people who is of her ethnicity, and she asked how they we go from the rental place and she even catered a taxi for them. When it came to us, she did a quick check and said in a grumpy manner ‘ok, done, good bye’ and chased us of. The next person she approached, she gave a very good service by asking them how they are going off and laughing. Apex needs to look into this matter and train that particular staff to at least act decently and with equally treatment in front of the customers. Apart from this the other aspects were good.

Good platform to check and validate prices. Should cater more companies to use this. I have noticed there is a lot of Rental cars that’s not here. Plus, it will be better it the platform have more exotic cars available, like Touchdown rental of Queenstown, where they have Mustangs for rent.

Quick pick up, efficient staff. Helpful staff member outside helped us out looking for pre - existing damage. Car was a base model but perfectly OK. Totally reliable.

Good platform to use. Good price for the car.

Nice new car. Drives smooth.

Easy booking

Good Part: it was good to have the quick traffic rule test, so that we could discuss some areas that we are unfamiliar with local rules. Bad part: customer service was bad. One lady, not the person handling our return, announce the tyre damage to the whole floor, which was unnecessary and inappropriate for customer privacy. I was charged 2000nzd for the tyre damage. I asked for a more accurate estimate on spot and a male staff said 500 is enough. The officer handling my case told him to "f... off". For the refund of excess charge, I wrote in a few times for bank transfer instead of credit card refund to avoid the hefty exchange charges, but the requests were simply ignored.

The refund of price drop was good. I am still in the process of insurance claim. I shall be able to share more when 5he process is completed.