The service is excellent. I have rented from this company multiple times. Even though my English is not good, all I needed to do was provide the order number, and everything was taken care of.
The Hertz front desk staff was very nice. Noticing that my English was limited, they intentionally spoke slower, articulating each word clearly, which was very considerate. During the paperwork process, there were offers to upgrade the vehicle and purchase insurance, but after declining, the service remained warm and enthusiastic. I rented a Corolla but was given a Nissan Sentra instead. The car was good, the seats were very comfortable, though the power was a bit lacking.
When I arrived at the scheduled time, the reserved car was not available. The staff pushed hard for an upgrade and tried selling insurance. Their attitude was extremely poor if I declined. I ended up waiting for an hour and was given a car I was very dissatisfied with.
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