CANADA CAR RENTAL REVIEWS

Overall are good !

Good and easy to book

Le véhicule de location était en mauvais état et avait une odeur très désagréable. Il a été changé pour un modèle olus petit et sale intérieurement. J'ai du nettoyer les vitres. A la restitution du véhicule, j'ai été chargé deux fois ainsi que le carburant alors que j'avais fait le plein...

Car was provided with empty tank, and we had to pump one wheel 4 times during our renting period!!! No issues besides that.

Nothing To add to my comments

The lady who helped me in Calgary was an absolute legend. She saw my back was hurting and helped me out with a more comfortable car. Made my journey 10/10

Fuel system was kind of complex this time.

Car was new and in a very good conditions.

Love this app.

Very helpful agent at both pick-up and drop-off. Thank you !

Overall, Routes gave us a good service. We arrived an hour early for the pick up time but they were able to pick us up at the airport. The car was a little dirty but it did not ruin the experience for us.

It is a good deal. Having an good insurance coverage that came along with the rental is a big relief. We did not have to worry of additional fees on top of the vehicule rental.

This car was horrible. The car definitely was not properly cleaned. Definitely not with cv19 cdc standards. No real concern from owner when i brought it to her attention either.

I didn't know that the choice of cars was only Kia brand. Wé wait long time at thé counter before served, only one person.

Information missing: pick up place in case we missed the shuttle or we use our own transport To have another driver, we have to add 10$/day.

The Car was not sanitized properly. The car was also not so clean and I had to point out to get it cleaned. The car had rough interior. They Charged my visa even though I had Paid to Qeeq already. Still waiting for refund.

Customer service was prompt in responding to my query about double charges.

Wish they had after hours key drop off. You can only return the car during business hours

Great price

Quality service

Excellent app

I have not received the email receipt of return upto today.

Only thing that struck me was the car wasn’t very clean and because of COVID-19 got me a bit worried. After reading reviews before renting there I was worried how the service would be, but I am very happy with my experience with them and would recommend and will book again at this locating. :)

It was my first time using and I will use again.

Can you please wash the car properly from outside and interior too. Overall customer service and car performance was excellent.

Car over all was very clean but found old food like smarties and cornflakes under the seat from previous renters. Also I was unable to reach the Hertz local branch by calling their local line of the Toronto Airport. Kept connecting me to their general line and could not get a hold of anyone to let them know that I can't find their location.

The pick up location was incorrect and caused a lot of undue frustration. The rental cars were in Terminal 1 and not Terminal 3 of the airport.

The supervisor, Sunny was so kind and helpful and tried his best to make everything in the best way

Waited extremely long for the shuttle from airport to the Rental place. I called a second time after waiting for 25 mins and they said “yes 5 minutes more”... ITS A 3 min drive from the airport!! That meant that after 25 mins, they still had not left to pick me up. I could have walked there much quicker.. After 45 mins of waiting, we arrived at the rental place. The counter staff was extremely slow and it looked like they had a lot of manual inputting for each customer. The two customers in front of us were being told that they didn’t have sufficient insurance etc etc. they tried to up sell to someone by 30% of the cost of their rental. Honestly it all sounded very scammy. I know they usually up sell insurance but I’ve never heard it so bad. Finally I was helped and they took my insurance to scan it... I’d never heard of that before. Was uncomfortable. Would never rent here again. Basically get better value for a bit more money renting anywhere else.