MELBOURNE CAR RENTAL REVIEWS

Customer reception was a little dodgy. I was pressured to pay for an upgrade. The company didn't actually have the compact vehicle I had booked, but did not disclose this. I persevered with my booked smaller vehicle and the company rep had to admit that they could only supply a larger vehicle (for no extra cost). The vehicle also had some cosmetic damage that was not disclosed. I had to take my own photos to prove to Hertz that the vehicle had some damage that their own pre-rental inspection did not show.

Excellent service - will use it again!

Booking was easy but the process of picking up and rude staff made me ensure I would not book with Bargain Rentals again, if the price difference is not too much I implore others to use other providers, the service was terrible - maybe because it was night and the staff were tired, the drop off staff were much more pleasant in the morning.

I didn't need it through the whole process

Cheaper rental rates, but dont expect the newest car. Nonetheless, vehicle was very well maintained, very clean, and functioned perfectly during our trip. Served its purpose.

Smooth booking as always. However, the price drop protector is set a little too low, and did not trigger when prices dropped. best to manually check.

Cheaper rates, but dont expect the newest cars compared to Hertz / Sixt. Overall still a vehicle in good condition, but lacking some of the comfort features like Airplay. Vehicle was well maintained, and we did not experience any breakdown during our 6 days drive

Smooth booking. However, price drop protector did not kick in. I manually checked and discovered a cheaper rental. Had to cancel and rebook myself.

The hire car was advertised as a Honda CRV or similar. We ended up with a Holden Trax which only has about half the luggage area of a CRV. This caused a number of problems when packing our luggage into the car.

QEEQ was excellent and the price for the rental was significantly better that we found anywhere else.

I booked 'Mazda 3 or similar', and I expected an intermediate-sized car. But, I was disappointed that I got Suzuki Baleno. The odometer was very low, the inside was clean and fuel efficiency was good. But I needed more space and torque.

Nothing.

Car was better than expected. No issues at all

smooth check-in, car in good condition

first time booked through QEEQ, no particular remark

Process was very smooth, from the airport pick up to the actual collection of the car with courteous and helpful staff. Liked that I could just pick and drop the car off within the drop of a bat.

It was a breeze to use QEEQ. However, did not get to see the price protector work it's magic as I made a pretty last minute booking.

Had to wait 35-40 mins for shuttle from airport when told by phone would only be 10mins.

Good

The car was perfect for the time I used it

Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever

The whole experience with ace rental was smooth and hassle free

Good, modern and clean car. Faultless and highly efficient customer service from staff at Melbourne Airport branch. Be prepared for a bit of a wait (20+ min or so) for the shuttle from the Airport to collect the car. I'm not sure what collection times are like for the in-terminal car rental services so possible that wait for shuttle is overall evened out by speedy desk service at the office?

Europcar staff at collection point is good and helpful, however the collection point was confusing as it was off airport.

The off airport pickup point was pretty confusing as the instruction wasnt very clear. The staff at the phone helpdesk was quite helpful but was refer to a wrong location and spend quite long moving around to get the correct location.

friendly staff, quick process

good service

have a business and wanted to try an independent provider to compare with the big providers. Other then the short wait for transport to an offsite location from the airport, the service and vehicle were at the same standard as the big provider just at a better price. Will be having staff use East Coast more often.

QEEQ has been my best find for 2022. As a business owner I am always looking at cost savings and efficient processes. QEEQ have provided me this.

The vehcile had a lot of damage & was very smelly.

Almost brand new car, very impressed, smooth rental process slightly slowed by small IT issues at pick up

Was given a free upgrade to an SUV instead and pleasantly surprised at the quality and cleanliness of the car.

Got back to me immediately and helped me solved the issue of discrepant particulars online