MELBOURNE CAR RENTAL REVIEWS

Relatively easy to deal with, lengthy contract and not user friendly and expensive if any problems with contract.

The price was excellent the car was excellent. But not pleased with the customer service. On collection we were given no idea where and how to pick up the car,hadn’t been told it was a shuttle. We also due to restrictions had to change where we were returning the car I phoned 4 times and was told we had to speak to the Melbourne office who never answered the phone only on the 4th occasion did one of your staff take the message and said she would confirm that they had received the message and she took my email address . I got no reply. I then sent a email request which took 4 days to get a reply. So what should have been a straightforward message took several weeks to sort which was on my mind in that time so not impressed

Easy to use and excellent price found

very nice and helpful staff at pick up, the car was great. only problem I had is with drop off. I wanted to change the drop off location from the airport to downtown and customer service didn't agree arguing that the car was already booked for another ride from the airport the same day. this is a 30 minutes drive from one branch to another, I'm sure they could have find a way to solve it if they wanted.

I had to cancel another booking I had and change to this one, and it was smooth and easy.

Very good company and friendly and helpful staff. Nice vehicle conditions. Will definitely use again and recommend to friends

Good reliable booking website

Had a minor accident and scratched the car's paint,(1inch scratch above the rear left wheel) Got a bill for 1277$ were they charged for fixing the paint, while adding stuff like fixing doors and door handle and so on which wasnt the dmg I did. even though I had full insurance I dont need to pay for this scam. still dont like liers and profiters.

easy to use and fast to respond ++

Great experience, easy to find and quick service

Good experience and car hire provider, have used a number of times

Rental was very fast and had no issues.

Excellent value for money

The puck up went smoothly, and the car was fine, but we will never use ACE car rentals again because at the drop we left the car unattended and we believe a member of staff threw stones at the windscreen and chipped it. It did Not have any chips in when we returned the car, especially directly in front of the drivers face, when it was pointed out as we went back out side the windscreen chips were clearly visible, and I would have noticed these over the 21 day rental, and we were asked if we had photos of the windscreen but why would we take photos of a perfectly good windscreen ??

Good value for the cars on offer, good luck with everything guys!

Very bad service. This owner should not work in services field as he does not provide any. No one showed up at the drop off warehouse therefore I informed them 4 days before, by phone and confirmed time and day for returning the car As no one was on site "the drop off day" I phoned them 5 times +one text and no courtesy to at least acknowledge. I will never book again with them for sure.

Brand new car and very easy pick up and drop off process.

Awesome support that's always available in the app chat function whenever I have any question.

Apex clearly has older vehicles (the one I received was 2015) but great value.

The head quarters really gave me pause - it didn't look like a real company. I was concerned to give them my credit card details. In the end it was fine and nothing bad happened.

No warning that I would need to put 3000 deposit on my card.

Excellent customer service. Cars were brand new. Kia shortage.

Best deals so far.

Booking showed a corolla as I wanted, but provided Camry At drop off office closed and nothing provided how to return key and car

Car was very good.Ace staff were helpful. However their depots are not easy to find and quite some distance from the airport. The car was returned 5 days early because of the Corona virus and Ace was unable to provide a refund for unused days.

We have not received a refund for the 5 days that the car was not used. We head no option but to return early as we had been advised to fly home to New Zealand. Could you please look into this!

Very friendly staff (Geof) at Southern Cross Terminal.

Very good web page for booking

They are helpful and very clear when i asked some of my difficulties

The easiness on booking the car up from choosing the car until the payment is perfect. It is easier than other app that i used to try

Counterstaff gets the job done, which is good, but not so friendly.

Quick and easy