QEEQ
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COOKIES POLICY

QOMPASS VOYAGE LIMITED t/a QEEQ

 

COOKIES POLICY

1. Introduction

The www.qeeq.com website (the "Website") is operated by Qompass Voyage Limited t/a QEEQ ("Company", "our", "us" and "we").  We are committed to protecting and respecting your right to privacy. This Cookies Policy ("Policy") together with our Privacy Statement, and any other documents referred to in it, sets out the basis on which we use cookies on the Website.  Please read the following carefully and if you have any questions about this Policy or do not agree with it, please contact us at support@qeeq.com before using our Website.

We may change this Policy from time to time to reflect any changes in technology or legislation affecting the way we use cookies and how you, as a user can manage them.  You should check this page from time to time to ensure you are happy with any changes. 

2. What Are Cookies and How We Use Them?

A cookie is a small text file, often encrypted, that is placed in your web browser on your PC, telephone, tablet or other device when you visit a website. During the course of your visit to that website, and on subsequent visit(s), the cookie sends information from your browser about your visit(s). They do not damage your device.

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a better experience when you visit our Website and assists us in making improvements. It enables the Website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so that you don't have to keep re-entering or changing these details when you come back to the Website or browse from one page to another.

3. The Types of Cookies We Use

·         Technical cookies: Technical cookies are necessary to optimise our platforms for your benefit. We use these to provide you with accessible and convenient platforms that function correctly and that are customised to suit you; to create your user account; to facilitate you signing in; and to manage your bookings.

 

·         Functional cookies:Our platforms would still work without functional cookies, however, the experience is made smoother and more straightforward by virtue of these cookies. We use these to pre-load your sign-in credentials, to save you time spent re-entering your details and to remember preferences you set when you visit our platforms, such as your preferred language.

 

·         Analytical/performance cookies: These allow us to recognise and count the visitors to our Website and to see how visitors use our Website. This helps us to improve the way our Website works, for example, by ensuring that users find what they are looking for easily. If you do not consent to the use of these cookies, please disable them following the instructions in this Cookie Policy so that cookies from this Website cannot be placed on your device. This information gathered is anonymous - it does not enable us to identify who you are. We use these cookies to determine the kind of content and services our visitors value most, which in turn helps us improve our Website and its content.       

·         Commercial Cookies: These cookies remember information regarding your use of our site so that we can serve promotional and other targeted information to you on other sites.

 

·         Google Analytics Cookies:This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses its own persistent cookie, which expires two years after it is placed on your computer. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. For more information about Google Analytics cookies please see http://www.google.com/analytics/learn/privacy.html.

The following table outlines the individual cookies we use on our Website and the purposes for which we use them:

Cookie

Description

Expiry

PHPSESSID

Used to keep track of the login status of website visitors.

At the end of session

userid

Used to determine the login status of website visitors with encrypted and unique user ID.

7 days

erc_uscode

Used to distinguish the unique user ID in an encrypted way and determine the login status of website visitors.

7 days

user_action_id

Used to keep track of the behaviors and pages visited of each website user.

90 days

gaMarker

A session cookie that sends data to Google Analysis to mark down the filters selected by visitors on car search page.

At the end of session

index-attention-close

Used to keep track of whether you have acknowledged the cookie bar on home page and closed the bar so that we would not show the bar again within one day.

1 day

surveyStatus

A session cookie that keeps track of whether desktop users have closed the survey window or not.

At the end of session

utm_content

A session cookie that distinguishes the keywords you searched on Google so that we can prioritize your location preferences on your mobile search.

At the end of session

utm_campaign

A session cookie that distinguishes the keywords you searched on Google so that we can prioritise your location preferences on your mobile search.

At the end of session

organic_source

A session cookie that determines the sources of each visitors.

At the end of session

_erc_a_code

Used to keep track of the behaviors and pages visited of each website user for statistical purpose.

90 days

refer_hash

A sitewide log that stores the sources of each visit.

365 days

_utm_id

Used to keep track of each category of source based on utm keyword brought by each visit.

7 days

__from_mobile

Used to distinguish the users that visit us by mobile website or app.

1 hour

activity_tag

A session cookie that keeps track of the participation of some activities by marking down the user ID and activity ID associated.

At the end of session

ad_ck_74859384

Used to keep track of whether you have closed the deals bar on car search page so that we would not show the bar again while the cookie is in effect.

1 day

_cid

A conversion cookie that distinguishes the reservations made on our website. The cookie is generated once the reservation has been made.

1 day

now_currency

Used to distinguish the currency selected on the website.

7 days

match_utm_term

A session cookie that distinguishes the keywords you searched on Google.

1 day

erc_login

Used to keep track of the login status of website visitors.

7 days

_language

Used to distinguish the language selected on the website.

60 days

dynamic_session_id

A group of user visit the pages with your website that take place within a given time frame.

30 minites

erc_big_data_sdk_session

Record the source of the channel, and the related in.

365 days

 

4. Third Party Cookies

Some cookies that have been set out on our Website are not directly related to QEEQ. You will note that third parties (primarily other travel search providers which provide reservations through the QEEQ website) can also place cookies on our Website. We have no control over these cookies. These cookies have the purpose of analysing performance or allowing customised targeting of advertising displayed on your web browser.

The following table outlines the third-party cookies we use on our Website and the purposes for which we use them:

Cookie

Third Party

Description

Expiry

tsm_rid

TravelSuperMarket

A conversion cookie that distinguishes the reservations made from sources of Travel Supermarket. The cookie is generated once the reservation has been made.

1 day

kayaid

Kayak

A conversion cookie that distinguishes the reservations made from sources of Kayak. The cookie is generated once the reservation has been made.

1 day

itmda_click_id

Intentmedia

A conversion cookie that distinguishes the reservations made from sources of Intentmedia. The cookie is generated once the reservation has been made.

1 day

ranSiteID

Lotte

A conversion cookie that distinguishes the reservations reference number made from sources of Lotte. The cookie is generated once the reservation has been made.

2 years

ranLandDateTime

Lotte

A conversion cookie that distinguishes the time of the reservations made from sources of Lotte. The cookie is generated once the reservation has been made.

2 years

 

5. Managing Cookies Usage

You may refuse to accept, or you may disable, cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website or unable to avail of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website. Additionally, disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.

You can find out how to do this by following the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility) or you can click on the links below to access instructions from some of the most popular browsers:

•      Google Chrome

•      Internet Explorer

•      Firefox

•      Safari

•      Safari Mobile

•      Opera.

 

For more information on how to manage cookies, please visit http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm

However, please be aware that, if you refuse or disable cookies, some of the Website’s functionality may be lost.

In addition, disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.

6. Changes to this Policy

Any changes to our use of cookies for this Website will be posted here and if necessary, signposted from our web pages highlighting any changes.

7. Contact Us

If you have any queries in relation to this, please contact us at support@qeeq.com.


 

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