“Easy Car Hire makes its money by finding minor scratches on the car”
About Easy Car Hire:7.0/10
Extremely cheap booking but they made it up by charging 14x as much to add an additional driver at the counter. The car had several small scuffs and dings on pick-up but they decided it had an additional scratch on a wing mirror on return - it didn't - and are trying to charge me 90 euros for it.
“Easy booking process with a minor administrative glitch, which was rectified.”
About Centauro:9.0/10
Centauro staff were very friendly and efficient both on collection and return of the rental vehicle. The car was recently acquired, with low mileage and was clean and comfortable.
About QEEQ:10.0/10
The booking process was pretty easy. Price match did kick in, but I discovered the rate had dropped significantly further 2 days before travel, which was not registered. So I rebooted and cancelled the original booking!
Also the details for the courtesy bus pickup location were wrong, having changed 8 months previously. Fortunately, I have use Centauro in the past and recognised their minibus and walked to the correct location!
Counter staff really helpful. Really fast and close to where you check in for your car. Full explanation about the car given and whenever we arrived with the car they just as fast.
You did not provide enough details about the shuttle from the airport. As a result I had to get a taxi (30 Euro) and on top of that I've lost my jacket in the taxi. I understand the loss is my own responsibility but it took me a while to find a way to the vehicle and I was really tired after the flight.
On the way back I already knew the exact location and I knew that a free shuttle bus was circulating between the airport and the vehicle drop off.
This information was crucial to the booking.
Cars are not well looked after. The first car they gave me had a flat tire and they didn't even believe me when i reported it. They have a policy that customer should return the car clean inside out and if not there is a 20€ charge.
Il noleggio è andato abbastanza bene, mi è capitato un inconveniente per cui sono stato costretto a contattare l'assistenza stradale e cambiare l'auto. Successivamente ho dovuto prendere un taxi per arrivare in aereoporto a Verona per poter prendere un altro mezzo, mi è stato detto che la corsa mi sarebbe stata rimborsata ma questo non è accaduto mai.
About QEEQ:10.0/10
Sono rimasto soddisfatto della piattaforma Qeeq.com
The car was dirty inside and outside - when we pointed it out, we were told to bring in the similar - dirty - condition.
We drove it from Venice to the mountains during winter and it happens to snow it winter, we were not provided winter tires so when we tried to climb a main road during snowing we were stuck on the road. We found a snow-tire socks in the trunk and used them. After returning the we were charged 45 Euro for using those sock.
Invoice stated: Penalty for restoring snow chains/snow socks
So good luck if you drive in mountains during winter.
The plant form was good. However, I found they extra charged me some money 3-4times that I can’t match with my bookings. The payment is paid by my husband and he didn’t not about it. As it’s annual audit, I just found this problem. It may be just my personal experiences, but still don’t feel ok about this.
Great price so picking up a tatty car was expected.
Received the usual targetted sales patter for not only CDW protection but also breakdown! That's a first. Naturally I declined it all.
Snow socks not chains but they sufficed. Overall great for the price.
Good communication all round
About QEEQ:10.0/10
Best price and then a best price guarantee. What's not to like? Great communication too.
Refuelling condition was supposed to be full to full but they maintained they only do same to same, which is not what my confirmation stated. The staff was uncooperative.
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