ITALY CAR RENTAL REVIEWS

car was efficient for my needs.

great modern car, quick pickup and drop off, couldn't have been better

Very quick and efficient service at the counter. No trying to sell upgrade or car insurance.

Should try harder to help diamond customers in their issues

They tried to make us purchase additional travel insurance even though we had complete coverage through Axa. I however was hoodwinked and ended up buying cross border coverage for the whole rental even though we spent part of our time in the country in which the car was rented. Also the return car experience was difficult in the airport.

booking platform was excellent

Deram-nos um carro de categoria superior, pois o que correspondia á nossa reserva já era suposto ter sido entregue. Demorou uma hora a entrega mais o tempo de uma limpeza superficial pois tinha acabado de ser entregue.

Personal muy amable. El coche estaba preparado cuando llegamos. Sería mejor que pasasen a una política de depósito lleno, es más fácil llenarlo antes de devolverlo que dejarlo como te lo dan.

Great car hire. Many other rental counters were busy but only 1 person in front of me. Located in a cool parking garage rather than the boiling hot sun.

Overall a good experience. The only frustration was the insurance upsell to ensure a full coverage. QEEQ did warn about this but should provide the full coverage up front so that Europcar cannot do a further upsell.

What price drop protector? And as per above comment, the insurance cover can be handled better by QEEQ.

A little slow getting me on my way. Not automated so that added say 15 mins. If there would have been anyone checking in before me or a queue it might have been a problem.

The lack of an international drivers lic. caused a problem that I was forced to take full insurance coverage(545€) before they would give me a vehicle!!! After spending 2 months in Italy and renting a car for that oeriod I was never asked for an international lic. So this vehicle cost me double the original rental!

Qeeq needs to make it clearer that Target Rent at Pisa is not where all the other car hire operators are based and not to follow the signs to car rentals but pay close attention to the directions on the voucher. Target Rent is actually closer to the Terminal exit than where every other operator is based. The directions were otherwise just about adequate once we realise they were not based in the normal, purpose built area for car hire.

Pretty good.

I have still not received my deposit back from my vehicle hire

Smooth check in and drop off. Helpful staff

The person at the counter is an excellent customer service person.

we arrived a bit earlier than planned but we were able to pick up the car but was charged an extra days rental for 90mins extra. We paid 45euros for each day but charged 75 euros for the extra day - dissapointing

We landed in terminal 1 and car centre was in terminal 2. That apart everything else was good

Excellent car rental experience

Shuttle bus did not arrive for over 45 minutes. Could not telephone office as their phone line did not work. Had to then walk 15 minutes in sweltering heat to the pick up location in what seemed like quite a dangerous and filthy environment. Pick up took over half an hour as only one member of staff processing bookings. Car was clean but not full of petrol despite check out note suggesting it was - which led to a further delay. Overall it took over 2 hours to drive away. Next time I would definitely pay more and order a car at the airport terminal.

Bologna is busy, so be ready for long queue at the counter.

QEEQ is easy to use

It's a scam... we book from qeeq.com and paid for the amount that says on the website. When we got there they didn't let us rent the car even tho we paid for it. So at the end he said we have to take and pay for the full insurance and 300€ deposit money. At that point we were so tired of discussing about it back and forth so we paid for the full insurance and gave him 300€ for the deposit which he said we gonna get that back at the end of the rent day. So when we gave the car back he said everything was fine he checked and he said he gonna sent the 300€ back to our bank account right away so no need to worry. Few days later when we went back home the only amount he send was 30€?!? We try to call but the customer service is so rude ... I don't recommend