SURPRICE RENT A CAR CAR RENTAL REVIEWS

Surprice is running an insurance scam. They give you a good price initially but then look extremely hard for something to charge you for when you return the car in order to make up for the good initial price. You'll be better off just paying up front with a more reputable company. For us, they kept pointing stuff out until I couldn't provide a photo proving it was there before.

The stuff did everything they could to sell me the full insurance. The only way to not getting full insurance was blocking 2.600€ of my card!!!!!

Everything was great until I handed over the keys to our price. Then I asked how I was getting to the airport. I was told to find my own way !! No help or assistance given. I had to find my own way to the airport. This is a break in the contract that I purchased !!

All good

Best car hire company I have used, never heard of them before, but always will use in future

Amazing Car rental....they are beginner and can do miracles.... They supported with everything I wanted

The car inside was not very clean, bad smell. There was no windscreen washer fluid. The tank was not full as in description of booking. The car had some unmarked scratches at the pick up. When dropping off, they tried to blame me for a scratch which had already been there. After pointing that out, the person kneeled down and found a small scratch underneath, however they don’t do that during pick up. They quoted me about €100 plus €50 admin fee ??? where a touch of T cut would polish it off. Completely disappointing.

Very pleased with booking. Especially with the Price Drop Protection. Highly recommend.

Picking-up a car took almost 2 hours; the car is not really at terminal, they took me about 10 miles away from the airport to the car; dropping off is also terrible - there is no signs on the place, I winded around few times until found them; the car was vandalized, though that was not my fault, and I reported police, they charged me 1500GBP (abt 2000US$) for 4 small scratches! Never rent a car with SurPrice car rentals!!!

Great and very helpful staff. For any request there was someone very helpful at the end of the phone

No concerns.

The service staff was very friendly and helpful. However the car was in a terrible condition. More than 150.000 km, old and we also had to inflate the tires before returning.

I always trust easyrentcars for renting a car anywhere in the world...!

Very helpful staff and very friendly. Superb van.

East to book and cheap deals.

Very nice company, the staff was very friendly, and the vehicle was in very good condition

Mobile app is still unusable, but the website is totally OK

The customer service was really poor, I was required to pay for my insurance twice. Once through the easyrentcars.com website but also, when I arrived at the car location pick up. I was also expecting the car to be at the airport, but rather I had to go to their office to collect it. When I received the car I was told about a crack in the windscreen, however I was not informed about the left light being broken, the windscreen wipers not working and also the music player. Being in a muddy country when it was raining, it was near impossible to see through the windscreen due to the faulty wipers. As well as this, i got a flat tyre and spent 4 hours of my holiday waiting for surprice to come and fix it. This is absolutely shocking as they did not have a reserve tyre which should be mandatory. It is a shame that I will never be renting a car from this company again.

Pros: - friendly staff Cons: - manual transmission instead of automatic reserved in booking - instead of full-to-full policy we got partial full and did not get refund for extra fuel we bought - super long waiting time for pickup - hard to find pickup point

I had to purchase insurance because the deposit was too high (over 3000€)...so I paid double the price of the rent :/

Price droped, I saved 17€

Everything went smoothly. Customer service was good and we very enjoyed our car experience! Car was excellent condition and couldn't fault a thing!

The price was very competitive and we will definitely be using your services again!

Good service, they upgraded my car when I arrive with the huge luggage.

Great apps on car booking

The car didn't have much power

It is difficult to drive in Madeira and GPS isn't very accurate.

Left us stranded at airport on pick-up. Nobody there. Did not accept credit card as it had initials rather than christian name (in other words "Mr P. Rosenfeld" was rejected. Unable to complete damage check due to darkness and wet car. Nobody there on return to receive car. Refused to check car back until we washed (a very clean) car. Threatened to charge for damage that didn't exist. Check out YouTube evidence here: https://youtu.be/QaIMGDQoWc4

Waited for ages for office to open as dropping off another customer. Found the office hard to find from the instructions. Hated the shuttle bus system - I think I overreacted; others might find it fine. Friendly and helpful staff.

All Perfect ,will definitely use again.

Excellent website ,great prices. Top comparison website.