SURPRICE RENT A CAR CAR RENTAL REVIEWS

I have still not received my deposit back from my vehicle hire

The car I had was absolutely terrible, it had 275k kilometres on it and was in a very poor condition. The brakes were extremely poor and the lights were a safety hazard. Things kept falling off in the car and I got the check engine light twice where the car would lose power. The car was a safety hazard and I would never book through this company again. Very rude staff who was inspecting the car upon handover, the person I was dealing with mainly was fine, but the person inspecting the car didn't have the decency to speak. I was looking forward to driving a safe Mercedes and what I got instead was an old beaten up dented vehicle which kept me stressed throughout the entire trip about when a new error might come up. Don't always go for a lesser known company just because it's cheaper.

You need to have suppliers who maintain a standard on their vehicles, this car was a safety hazard and not worthy of being driven on the roads.

That wanted to sell their insurance too much. Even though I said that I already have a full cover from Qeeq, they've been saying that it won't cover anything so I have to get theirs.

You did not provide enough details about the shuttle from the airport. As a result I had to get a taxi (30 Euro) and on top of that I've lost my jacket in the taxi. I understand the loss is my own responsibility but it took me a while to find a way to the vehicle and I was really tired after the flight. On the way back I already knew the exact location and I knew that a free shuttle bus was circulating between the airport and the vehicle drop off. This information was crucial to the booking.

Great experience

Very happy with the whole process

All good Thanks

Great!

Cars are not well looked after. The first car they gave me had a flat tire and they didn't even believe me when i reported it. They have a policy that customer should return the car clean inside out and if not there is a 20€ charge.

Price Drop Protector is a great feature

El coche estaba sucio (papeles) y se me cobró la limpieza despuesd de devolverlo

Genial el price protector, veremos la reclamación del seguro.

The car was virtually new and in perfect condition. The staff at the rental office were excellent at both collection and drop off

All excellent

It was a nightmare to get such an old damaged car. The car was soo old. It did not have any pick up. We went to mountain area and the car stopped working. We had got stranded for 12 hours with kids in car. When I informed the supplier. They took Over 14 hours to send me any help. As it was snowfall. We had life torture and spent over 600 euro to stay night and tech to any point of help. I NEED A FULL REFUND AND COMPENSATION. ELSE I WILL HAVE YO FILE AN OFFICIAL SUIT FOR CHEATING AND GIVING ME UNSAFE CAR TO DRIVE WITHOUT ANY CHECKS.

We did not receive the car that we requested. It was a level down.. Toyota Yaris instead of an Audi A3

very good service, car, price, location, friendliness!

Excellent service by Ali at checkout

Smooth and easy to use website , very reliable

I really do not understand why collecting a rental car takes so long, if I find a provider that can greatly reduce the wait time then they will be my company of choice

Qeeq was excellent, no problems at all.

The whole experience was very disappointing to say the least. We have used QEEQ several times with a good experience and also have 3 upcoming bookings. The level of service we received on this occasion was a joke, very unprofessional staff at Surprice who made us feel like we were being blackmailed. We arrived and unfortunately I had forgotten my drivers license (my mistake). I did have my international licence but they wouldn’t accept this or a photo of the one they needed. We then had to change the booking into my husbands name and then pay for additional insurance on top otherwise have a £15000 excess!! I told them we had already paid extra for a zero excess policy but they said that was now invalid. We then had to pay extra making a $400 booking into an $800 booking (approximate numbers). On top of that they provided us with a car with front end damage. Also original booking was full to full and car had 2/3rds of a tank. NOT IMPRESSED AT ALL.

Horrible company Please miss it The guy who was meant to meet us at the exit never showed up . Called multiple times to number provided no answers either. Finally had to request some other travel company to locate the guy who was roaming around in parking lot with a visiting card size . However he picked us up then went to the office for paper which was not a issue but at this point he says that we have to pay 45 euros extra if dropping car at 6.30 am and another 10 Euros to clean the car at the end. This amount not mentioned until the car pick up. I rather pick up car directly at airport and drop off at airport rather than this scam which says so but not in real sense.

The customer service was very reciprocative but they don't have any control on these private car providers !

Was really disappointed in the car we were given. I paid for a Ford Fiesta, which would have been big enough for our luggage, and got a Lancia Ypsilon.

It was great that my rental car was rebooked for a lower price, but not at the expense of having the size car I booked.

When I picked up the vehicle I was surprised they had given me the car I wanted. Other operators have me a like for like. The service was brilliant and the professionalism of the people there was very high. I would definitely hire from this company again 100/100

Very good and efficient service with a choice of providers who have every hire company in their app. Would highly recommend this company

It was a good experience, I didn't expected the service to be this good. The reviews were not promising but the price was too good to pass. They did offered me a great service, the car was what I wanted and it ran perfectly.

Very good service throughout the process. Only negative was there is no pickup from Heathrow terminal 4 which meant we needed to get the train to terminal 3