ACE RENTAL CARS CAR RENTAL REVIEWS

The car return location at ZQN was closed due to lack of staff. They asked us to return the car in Hertz counter. We always missed our flight because of this.

Good and puntual service, though I would like the price drop protector to be more reactive.

Horrible pick up experience. Dialled the qeeq provided number. Phone tree maze. Connected me to hertz. Restarted, same rubbish. Had to answer a bunch of ‘confirmation’ questions instead of a simple “we’ll be right there”. Manager on site was too busy for me, so waited until he called an employee in.

Price drop DID work. And that was a valuable benefit

Struggled to find drop off point at queenstown airport, should have been told to drop off at Hertz counter

Ace Rental staff in Brisbane were extremely quick and efficient and we were ready to go within 5 mins of arriving. They also give essential advice about how to get set up for auto payment of road tolls. Dropping of the car in Sydney was equally efficient and we were all done within 6 mins of arrival. The car was spotlessly clean when we picked it up, inside and out. I cannot fault Ace Rental. Excellent service.

Excellent experience! Smooth process. Hybrid car with suprisingly low fuel consumptiom

I inadvertently joined the diamond memebrship program, which taking into account my profile as a traveler, I am unlikely to nuse in the future. The website should be more specific and clear when offering this opition to the client!

Everything was perfect

The staff when picking-up the car were very welcoming, friendly and efficient. The drop-off could not have been smoother and the person who checked over the car even got the courtesy bus to wait for me. Excellent customer service all round!

While price drop magic did not eventuate. I did continue to shop around and there were no better prices available. No issue with use of the platform and would not hesitate in using QEEQ again.

I still have the car, decided to have it for few more days.

Great car, excellent service

Great booking platform.

Wonderful

Excellent

Phone numbers are not accurate, it does not go directly to Mascot office. And when it does, no one picks up.

Customer service was amazing and tried their best to arrange for alternatives and kept calling Ace car rental for us while we were waiting to be picked up from Sydney international airport for more than an hour to get hold of them.

Very helpful and efficient staff and airport transfers. Will certainly use ACE again.

Overall a good experience. Thank you.

We went for a mystery car and ended up with a lovely Mazda CX-5. Taylor, the rental car receptionist, was great and made our rental experience very smooth.

Booking was very simple and easy. We have booked rental cars through QEEQ previously and been very impressed with the process, so had no hesitation in using QEEQ for this booking - we were not disappointed!

We received an upgraded vehicle which was appreciated.

Pick up was smooth and drop off easy.

Have used Qeeq before. Booking process smooth.

The car was excellent, it exceeded our expectation as it was a 'mystery car'. It was comfortale and in excellent condition.

Booking was very easy and competatively priced. Would use this app again with out hesitation.

Ace were fantastic, from transfer to the car to pick and the instructions for drop off was easy.

great offer but when going to pay i got slugged an additional $60 for international fee from my bank as QEEQ uses overseas payments or they blame the car provider, I was told that this was all in the terms and conditions but no way any casual traveler sees that until it hits the statement. Its not very clear and should have been clearer

The counter staff at Mascot were friendly and very helpful. The windscreen was a little dirty on the inside from a previously attached GPS and stickers that had been removed.

Excellent communication with Staff. Very helpful

Excellent service from start to finish very good service