ACE RENTAL CARS CAR RENTAL REVIEWS

I still have the car, decided to have it for few more days.

The staff when picking-up the car were very welcoming, friendly and efficient. The drop-off could not have been smoother and the person who checked over the car even got the courtesy bus to wait for me. Excellent customer service all round!

While price drop magic did not eventuate. I did continue to shop around and there were no better prices available. No issue with use of the platform and would not hesitate in using QEEQ again.

Everything was perfect

Struggled to find drop off point at queenstown airport, should have been told to drop off at Hertz counter

the staff is very kind and funny i really appreciate them. and the condition of car was so nice

Great car, great service

Good car as the mystery car. Very happy with what I was offered.

Difficult to understand the insurance options. I thought I had some insurance but it seemed I did not. Took insurance at check in.

The car exceeded expectations. I had a late flight arrival so I was able to organize with a worker to have the keys left with the Hertz rental station and this worked out perfectly.

Booking platform seemed good. I got a good rate when I booked and nothing better came up which was fine.

Great service. Friendly staff. Free upgrade

Convenient

Ace Rental staff in Brisbane were extremely quick and efficient and we were ready to go within 5 mins of arriving. They also give essential advice about how to get set up for auto payment of road tolls. Dropping of the car in Sydney was equally efficient and we were all done within 6 mins of arrival. The car was spotlessly clean when we picked it up, inside and out. I cannot fault Ace Rental. Excellent service.

The car return location at ZQN was closed due to lack of staff. They asked us to return the car in Hertz counter. We always missed our flight because of this.

Good and puntual service, though I would like the price drop protector to be more reactive.

I thought the car( Toyota hybrid) was extremely easy to drive and very economical

Horrible pick up experience. Dialled the qeeq provided number. Phone tree maze. Connected me to hertz. Restarted, same rubbish. Had to answer a bunch of ‘confirmation’ questions instead of a simple “we’ll be right there”. Manager on site was too busy for me, so waited until he called an employee in.

Price drop DID work. And that was a valuable benefit

I was a little concerned as I hadn’t heard of Ace before and I saw some negative reviews but I was very pleasant surprised. The car was great and clean. The pick up/drop off process was easy and without issue. Amazing value for money. I would use Ace again.

Great car for the money. I loved having a vehicle in case I want to change my itinerary on a whim, which I did twice. All the latest gadgets are there and Apple Car Play. Thank you!!

Seemed smooth

Prix et service

Prix et service

When booking a infant car seat, it would be great if was contacted about age of infant so they car seat was installed in the correct form. When picking up the car we waited 45 minutes for some to come and help us put it in rear facing which is the legal way the car seat need to me installed for our 5 month old. We are also still waiting for our bond to be returned to our bank account.

値段が安くて少し心配でしたが、スタッフの方も親切で、車の状態もとてもよく、何も問題ありませんでした！ 空港までのピックアップの予約をしなければいけなかったのがわからず、現地で電話をしなければいけないのが大変でした。 現地で使える番号は持っていないし、電話で英語で話すのもハードルが高く、ピックアップ場所や方法の説明がないのが困りました。 それ以外は全て快適でした！

最初に申し込みをしてから、オプションの追加方法などが分かりづらかったです。

Pickup - was no walk around car to check for bumps and scratches before I picked up. that made me nervous as there were a few notable bumps and dents on it that I took photos of in case they were blamed on me. Also, I accidentally arrived an hour early for pick up and was told to come back in an hour rather than just serve me. Drop off was great, quick and easy with a very personable chap at counter.

Excellent experience! Smooth process. Hybrid car with suprisingly low fuel consumptiom

I inadvertently joined the diamond memebrship program, which taking into account my profile as a traveler, I am unlikely to nuse in the future. The website should be more specific and clear when offering this opition to the client!