LOS ANGELES CAR RENTAL REVIEWS

spent in a line almost 2 hours to get my car in a long line with very few Avis staff pressen to help a faster handling.

Car wheel alignment was waaaay off. When we drove, it felt like the wheels were going to fall off. Unfortunately we were too far away to get the car replaced so had to deal with it.

Truck was immaculate on pick up. However the tank was empty

Wait for pick-up car more than 2hours

very nice ，and so good

very nice ，and so good

ALAMO IS A GOOD LOCATION FOR RENTING CAR

GOOD PLATFORM WITH GOOD PRICE FOR BOOKING CAR

We were unfortunate in that we were rear-ended on highway, but although the car that hit us was totalled, our rental was able to drive away safely after the police officer assessed the scene. The return process was much less complicated than expected. The only negative would be that the telephone number provided by the rental agency was not answered even though I called on three different days and the voice mail was full. The email I sent did make it to the staff though, so they were aware of the situation before I arrived.

The platform worked fine. I did not use the price drop protection.

Excelent information and service

Great people nice customer service

I enjoy using the app easy and flexible

Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.

Counter staff sold me misrepresented insurance.. told me I don’t have insurance for scratches and my collision insurance doesn’t cover for it.. when I receive my receipt.. it’s for premium road side assistance.. I decline to make payment for it and will lodge complaint against it.

Had to wait in queue almost two hours (after 11 hours overseas flight) at Pick-up, and when finally reaching desk, there were no cars. We could choose to wait 3-5 hours more or come back next day. We chose the latter, but next day the queue was even longer! We talked to a manager, and were directed to another queue, waited 25 min, but were then told to get back to the long queue because we did not have any proof from Yesterdays waiting! Were told that our situation was the same as all the other people waiting. But because we explained that the manager had promised he would help….the desk person suddenly said OK, and he gave us the car … and was very friendly. No deduction for the missing day.

Really good. And the chat function at the customer service was excellent

It was close to a half hour wait for the shuttle from the airport. Everything else went very smoothly, and we appreciated the super friendly staff! We will be recommending fox to our friends who are traveling.

We will be recommending fox to our friends who are traveling.

Me ayudaron

all good

all good

The reservation (Ref no.[64591006]) is for a FULL size vehicle but Fox gave me a Toyota Corolla. This is NOT fair.

The reservation (Ref no.[64591006]) is for a FULL size vehicle but Fox gave me a Toyota Corolla. This is NOT fair.

Very flexible with car choice. An issue with the wheel, although resolved very swiftly and excellent follow up afterwards.

good car and service by alamo

Very good service and booking

I went for a Ford Escape and got a Jeep compas there is less gasmilage and the car is smaller. The Jeep has less power in the engine and have problem to keep the speed.

We needed to call before the shuttle came. We didn't have local phone so had to pay for long distance.