LOS ANGELES CAR RENTAL REVIEWS

Very satisfied.

Very good.

Waited nearly an hour in line to pick up the car.

Satisfied

Overall, very satisfied with the service. Picking up and dropping off the car was simple, there were no hidden charges, and the car was pleasant to use!

Good

Good

This was my first time booking with this company because the one I used during the Lunar New Year was less satisfactory, so I decided to try this one. Overall, it was okay. When picking up the car, I didn’t see a self-service machine, so I had to interact with a staff member, which was a bit awkward. Their attitude wasn’t great. For the car model, they asked us to check online for differences instead of showing us photos, which other companies usually do. Also, they kept trying to upsell an upgrade, and it was easy to misunderstand since they mentioned it several times and my English isn’t that good.

It was okay, but there was a queue due to a power outage.

Overall, not bad.

Car rental is fast and easy.

It's okay.

Acceptable.

Simple and efficient

Pretty good.

The influx of people arriving in Los Angeles is huge, and it takes three hours in the morning around 7 a.m. As a result, there are many car rental customers, and the store has long queues. Although I informed the store staff that I purchased full insurance through Zuzuche, they still added extra insurance and a refueling service. Therefore, make sure to carefully review the terms before signing during the pre-authorization process!

Very good!

I have rented from Thrifty several times at this location, but this was the most disappointing experience. After a late-night flight, the queue was long, and the Indian staff member aggressively upsold extras and insisted we pay for an upgrade. In the end, the car we received had a broken air conditioner.

Great, the process was smooth and simple.

Perfect