UNITED STATES CAR RENTAL REVIEWS

Overall good experience, but the car prompted that oil change was due. Took a while to get Alamo on the phone to get reassurance the car won't die on me.

As usual, the price drop protector didn't work...

This was one of the worst rental experiences ever. I’ll never use hertz again.

The car was wonderful, last year I also booked here

車の受け取りが早朝だったにもかかわらず、すごく時間がかかった。結構人が並んでいるのに、4つのカウンターの内、2つしか開けておらず、30分以上待たされた。

何回か、利用人数が変わり、変更をしたが、その都度、心配だったキャンセルがスムーズにできて、きちんとした予約が取れたことがありがたかった。

Car was good and the counter staff were very helpful.

Everything was very simple with regards to the booking.

We arrived earlier (11pm), reservation was for next day 8am… Service desk agent told us, that there are no cars available but they‘ll come during the night… Next day: No cars available again! We where lucka that another customer returnet his car early… Very unhappy situation, feel sorry for the 2nd agenr there trying to fix the issue…

They try to sell additional insurance and get attitude when you refuse. I purchased additional though my insurance company and they try to instil fear into you if you don’t but there’s.

Quick and easy

Hertz were fine. Managed to get the car a day early for just an extra $44 so that was handy!

They were brilliant. QEEQ send you everything you need and there were no issues at all. 10/10.

Unfortunately the car developed a substantial oil leak which meant that we had to visit a Hertz garage 3 times during the rental period before having to then drive to the international airport in Orlando to swap the car for a different one. It was all a bit stressful having dumped about 3 litres of oil on our drive and we lost a day of the holiday at least trying to sort it all out. Customer service at the airport Hertz desk was excellent and we were able to exchange the faulty car for a better model of vehicle.

All good. Was able to swap the drop off location free of charge which I was told by Hertz was unusual. Hertz were impressed by the level of service provided by QEEQ voucher.

We waited for 90 minutes in the queue at Dollar, clearly there was not enough counter staff on that day. When we finally got to the front, we were told that our vehicle class would not be available for another 45 minutes which was extremely disappointing after the 90 minute wait. The only option to speed this up was to pay $13 / day more to move up a class. We expressed extreme dissatisfaction with this, and explained that the upgrade should have been free if our vehicle wasn't available. The lady behind the counter insisted that a paid upgrade was the best that we could do. We felt like this was up-selling. We were also felt like the automatic toll road payment was upsold to us. She explained 'its difficult for foreigners to pay', which we feel is nonsense. As we were out of the city the whole time it was probably unnecessary for us to have it, but we did, and we upgraded our car as we had been waiting so long that we had had enough. When we got to the garage there seemed to be one of our original classes of vehicle parked there. Dreadful customer service, dreadful wait. I will now avoid Dollar like the plague

No comment really, maybe stop using Dollar as they are awful

Perfect car for this trip. Really appreciated the comfort and space of the car.

Smooth and easy!

Was made to pay $55 for tolls was told no other way even though I only went through two for my whole trip which was a total of $15. Wouldn’t let me take the car without paying for the tolls before.

Could have been clearer on which company the car was with wasn’t the easiest icon to see.

Upgrade pricey and was charged for a vehicle that had to go back to California anyway!

Great car and service

Good service and value

Excellent service

Booking agent at Hertz was excellent. Very quick and smooth process from arriving to driving off

Very good service. Would use again

Really pleased and extended hire through rest of holiday.

Really straightforward

Thrifty were short of cars when we got to the car rental centre. However, they made it clear that there could be a up to a 30 minute wait and sourced a car within that period. I was surprised to be told that we were responsible for any breakdown of the vehicle/maintenance during our trip as the cars condition is unknown to us when provided. The car did need some adjustment to it's tire pressure after 2 days and I reported that to Thrifty when I handed the car back.

I was perfectly happy with your service.

Car had a lot of small dents which the staff didn't take note off , or even cared about ..."take a photo"

Both sales representatives did a superb job on the intake information and when I drop the vehicle back off.