CAR RENTAL REVIEWS ON BUDGET AT LOS ANGELES AIRPORT, LAX

The waiting time was too long. I waited for over an hour before it was my turn.

Excellent

Very satisfied!

The service is quite good, but there's an issue with duplicate insurance! There should be information prompts from both the domestic and rental car companies! They need to share information with each other!

The car given was different from the one booked. A deposit of $254 was charged, and there was an additional unknown charge of $24, totaling over $278, which was not refunded. Online reviews are also bad. A scammy business. I hope there won't be any further cooperation.

Very satisfied, but the pick-up time was quite long, took about an hour. The staff inquired about our two-day stay in Los Angeles and the general range of our trip, and suggested we rent an electric car. This saved me the trouble of having to refuel (when returning) since my English isn't very good.

Very good and satisfied.

We waited 30 minutes for the car rental company's shuttle bus. We arrived at the store at 11 PM. There was a long queue. The staff were slow and seemed unprepared.

Very satisfied

The worst car rental experience. I had already informed the staff that I did not need any insurance, but they still added insurance items without my consent.

The car rental company's maintenance should be more diligent. When I got my car, the engine warning light was on, so they replaced it with another one. However, the engine light of the replacement car turned on the next day as well. Therefore, I hope the rental company will be more meticulous with their vehicle maintenance, as this is a safety issue.

Very satisfied

Very satisfied!

Average

The car pick-up and return process was relatively smooth. Due to communication issues, despite being informed that full insurance was purchased, additional insurance and other unreasonable fees (such as a toll device that cost over $100 as soon as it was installed) were added at the time of pick-up. After returning home, the post-rental service representative from the rental platform was very responsible and managed to recover most of my losses. It looks like I need to review the rental terms more carefully. This time, having a young man proficient in English with us ironically made us overlook this step. The contract was displayed on a very small screen, and due to fatigue from long-distance travel, we just signed after a brief verbal explanation. This serves as a valuable lesson. Thanks again to the post-rental service staff.

Not bad!

Not bad!

Average, but there were fewer people at pickup, no need to line up

The assigned car was a bit old, but everything else was great. The service attitude for both pickup and drop-off was very good.