CAR RENTAL REVIEWS ON BUDGET AT LOS ANGELES AIRPORT, LAX

It was just okay. The first car provided was a very old and battered Jeep. Later, I went to the store and exchanged it for another car. I wanted to drop the car off at a different location, and contacted Zuzuche about it. The driving distance between the two airports was less than 2 hours, but Zuzuche told me it would cost almost $700 (my total rental cost was around $1700). Later, I called the car rental company directly, and they said it was free. So, I’m not sure if the price Zuzuche quoted was really from the rental company or if they just wanted to profit. Honestly, I felt quite disgusted!

Friendly staff but checking out and in process could be clearer and less steps! Happy with our upgrade.

トヨタRAV4希望だったが、ヴュイック。最悪。カウンターは行列。スタッフ3名。QEEQで予約しているのにカウンターで再度入力。最悪。 エンジンストップ最悪。 カスタマーセンターとのやり取り、時間かかりすぎ最悪。 再度貸し出しも時間かかりすぎ最悪。 車が無かったのか、洗車前の車を手配最悪。

A mess at pickup. I went to the spot assigned to me and someone was loading the car I was assigned. A service person had changed car and given him "my" car. So I was given another car and had to eait for updating the system. Also they charged almost 300 USdollar for "fuel service". I rented "full to full" so this is a plain scam.

After returning a car the Budget company immediately charged us for additional 137,69 USD for "optional services", which were not ordered. Budget did that without any clarification. We had no accidents, no police problems, no road tolls. the worst is that we asked for a clarification, but the Budget refused to do it!

Initially, they gave me a faulty car, but I was able to exchange it for another one at a different location.

Very satisfied, overall service was excellent.

Excellent

The pick up was quick and easy and also the drop off. Nice staff. Budget tried to offer me their full coverage for extra money although i had the AXA full coverage, they shouldn't.

Fair price , easy process, good control due to good app. absolutely recommended!

Helpful staff

So so

estuvo muy bien

muy buen servicio

Very good and patient.

The staff at the rental company were really great!

There were hidden charges. Even after informing that no additional services were needed, they still added insurance and toll fees.

Very good

I've rented cars several times from them; it's always a cost-effective choice.

The service attitude was very poor, and the car condition was just average.

Very satisfied

Generally satisfied

We ended up with an electric car, my first ever experience, and was absolutely wonderful. An excellent experience overall. Thanks budget!

When I had an issue, the staff were excellent. Called me back at my convenience which was hugely appreciated.