COOLANGATTA AIRPORT CAR RENTAL REVIEWS

I was a little surprised and to be honest a little scared that I was left on a side road when I was picking up the car. If it had been explained to me beforehand that this process would happen because I was from Melbourne and could not enter NSW then it would of been ok. Dropping it off I knew the same process was to happen.

Great.. exceeded expectations !

Fast and friendly!

The car we received was a lot larger than we booked, although this wasn’t a problem. Service was friendly and efficient.

All worked well

Very helpful

Could not access discount vouchers

Lovely Manager and just across the road from the airport. Definitely will book again

Easy and affordable !!

The booking was really good. A larger car will be better but it was still a good car for a medium SUV. It will be appreciated to confirm to the guest the car seat instead of saying that budget can’t confirm the availability. Thanks

Good service!

Unfriendly arrogant staff. Ponytail guy and Ashley

the car size was just right for the 2 of us staff at the counter was very helpful and friendly close to airport so no long wait for pick up drop off

easy as to book and lots of options

All good!

All good!

Great :)

outlander is a very small 7 seater

Your counter staff at Gold Coast are awesome!

Will use again definitely

Quick pick up from the airport,friendly staff.Car was nice late model sedan.

I think it was easy to book online.Paid the highest insurance premium only to be told $1000 credit card swipe and doesn’t cover hail or flood damage.Had to change to east coast rental insurance for an extra $70 and cover everything and no credit card swipe.Due to major flooding blocking the highway that morning of pickup.And previously being caught in a hailstorm in this exact area. I wasn’t going to take any chances.The $70 extra was piece of mind.All went well and easy car refunded their policy.

They offered us a larger car for no extra price as we had 3 teenagers in the back seat for 5 weeks and they thought it would be best with a larger sedan than a small hatchback. The staff went above and beyond and the vehicle was fabulous.

LOVE the ease of this website and booking process...PLUS the price radar and refund on cheaper price.

Didn’t get the car I paid for , got a hatchback when I was to get a sedan , wanted to change drop off point but had no drop off point between Sunshine and cairns so I had to drive 8hours from Airlie beach just to drop car back

The car was Fantastic very comfortable for the travel back to Melbourne from Queensland. Staff were friendly and very helpful.

Very easy to book and done quickly

Pickup service and process was seamless. Drop off was also seamless, however the counter staff that accepted my return, forgot to tell the shuttle driver I was waiting at their depot to be taken to OOL airport. As he was unaware I was at the depot, I had to wait an extra 10 minutes for his return, before getting picked up. The counter person almost wanted to blame me, for taking a seat, which she suggested, while I waited for the driver the first time he went by the depot. Otherwise everything was easy and seamless.

N/A

expensive

Excellent Staff, Very Friendly, Efficient and upgraded me, which was a bonus and very grateful.

Good platform to use. although got a little confused with the insurance side of things... other than that worked well.