AUCKLAND CAR RENTAL REVIEWS

Was a nice vehicle

The queue at Europcar was very long. In fact, it was the only hire car company with a queue. There was only one person working the counter so, it took almost an hour and we were third in the queue. The staff were friendly but, there was no urgency at all. To be fair to the staff, upon return, I left my mobile in the car. When I went back to retrieve it, they had it at the front desk. This was a big positive. In addition, I believe this is the first time I received the exact car that I was told I would get. This is also positive.

Thrifty were excellent.

The counter staff were great. The car was old, stinky, and had some mechanical issues.

The Europcar Interational terminal was understaffed causing a queue of customers who had to wait for a hour. We were sent to the Domestic terminal Europcar branch because QEEQ had booked the wrong terminal. The domestic terminal staff were very helpful, even staying after closing time to ensure we were served. They kindly gave us an upgrade because of all the trouble we had gone through being at the wrong terminal

Decent people, but I guess you get what you pay for. Quite old car. 165K on the clock. Was actually younger than the first one they offered us. 3 different brands of tyres on, all quite worn. No car guide or manual.

Fine. Smooth at both ends.

First time user. Was initially skeptical, as booked price was considerably lower than others. However, research online calmed my nervousness about QEEQ--lots of positive reviews. And the entire process could not have been smoother. A satisfied customer!

Easy service. Very tidy car.

Easy go use interface.

Waited a bit for them to sort out my originally requested vehicle however the one they gave me was just as good if not better.

Easy interface. Always my preference when searching for a car.

Easy and quick service.

Easy interface. My preferred app

Great vehicle. Very spacious and clean car. Definitely recommend for a big family like ours.

Easy interface. Always prefer using this app.

Car was disappointing. See above

Price drop protector saved us $25

Your office open hours is until 2AM. In some cases it's crucial! If you supposed to be open till 2AM, you have to be open until 2AM without any exceptions.

Following the public information about Europcar open/close hours, they should be open until 2AM. We came to counter an 1:20AM and they told that we are very lucky because the office is going to be closed at 1:30AM. Didn't get the reason.. Some kind of renovation in the area and they close the area earlier. This mean that we had a good chance to spend the night at the airport in the case we spent a little bit more time at New Zealand biosecurity.

Vehicle was adequate for what we needed. Drove very well. Counter staff were excellent, friendly.

Yes, it was a good booking platform.

Car meet our expectations and Top Rental Consultant was friendly, helpful and professional . Would recommend TOP RENTAL

Make sure you take plenty of pictures even if the damage seems very superficial . Pay by particular attention to any small chips on windscreen

Mystery car was a 2024 Toyota Yaris hybrid Excellent

QEEQ was great

Ace was good

Easy rental experience. Getting the shuttle was tricky but this was more lack of signage at the airport.

Everything was easy and staff were very efficient

It went ik