“Bad Experience - we eventually find another Rental Company who would accept our Card but at a price.”
About Alamo:10.0/10
Despite not being able to rent the car as my form of credit card was not accepted - the Alamo Staff were great - and did say i wasn't the first and last to be effected.
About QEEQ:10.0/10
Worked well - and by far you provided the cheapest quotation
“Overall good. The inflexibility of EasyRent to help make a small adjustment is a concern”
About Routes:8.3/10
Routes staff were very helpful. One piece of feedback is about winter tires and chains, it didnt come up in the conversation during pick up and turned out they are required by law in many areas of British Colombia during winter. Not having them results in fines, Would be good for the staff to highlight this. OR for the Easyrent website to also highlight this and offer it as an option.
Everting about the hire was fine but we had a cracked windscreen about a week into the trip and I made 10 calls trying to get help on how and where to get it resolved at minimum cost and either nobody could tell me or they supervisor wold not call back
The issue is still not resolved
Budget has been one of my favourite car rentals.
Budget in Phuket was no different. Superb car. Easy process. Welcome drink water bottle n cookie was great gesture.
Keep it up!!!!
They have English speaking customer service. No English GPS for small cars but Tamra has informed to download Naver via whatsapp days before arrival. Overall, very good experience.
Need to sign another contract with 5000 baht deposited for car damage. The document had a small tick on one damage, it was rule out after request. But it was signed and return to the staff of KPN. Got the image that any mirror scratch( such as scratch by sand) will be charged. It is bad feeling than other car rent companies in Bangkok.
The car had not been (re) cleaned again before we took it, there were a number of bird droppings on the car. I've never seen this before . . . The inside was clean. We often have difficulty at the airport finding the area for the shuttle, more information should be included with the booking.
About QEEQ:10.0/10
Have your app, very easy. Like the fact that there isn't an extra charge for 2nd driver. Don't know who is responsible for helping the renter find the shuttle at the airport . . . Ace or Easy??
Car was old, dented body work, quite dirty, and very noisy to drive, not great suspension. We quickly realised why it was so much cheaper than the other care hire places. Staff friendly but clearly not enough of them and low staff morale.
On our arrival they initially told us we'd have to wait two hours after the scheduled pick up time for our car to be ready. After a 36 hr plane journey from Europe with 3 small children this was completely unacceptable. We said so and they somehow rustled up a far in 20 minutes...
Tank wasn't full but they were relaxed about it.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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