8.8 /10 Very good
Reviewed: Saturday, April 20, 2024
Like: although it takes a bit to get there from the airport via pick-up service. It was a very good price for the SUV I had reserved so this extra time was ok for me.
It's a reduced to the max rental place with office in a Container, but everything went smooth!
top Car, friendly & helpful staff and a little upgrade. Thank you Routes Car!
Read More >8.8 /10 Very good
Reviewed: Saturday, April 20, 2024
Like: Staff was efficient and very courteous.
Clean, low cost office and grounds for incredibly
low cost of car rental.
Dislike: The limited free mileage of 200 kilometers made me have to keep that in mind the whole trip, so it limited my trip.
Read More >8.2 /10 Very good
Reviewed: Saturday, April 20, 2024
Like: The shuttle driver was very very friendly. He did not waste any time. The day we returned the vehicle. The girl was super friendly also. We have already booked our next rental with them in Sept.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: staff friendly, efficient and car was very clean. Will use them again.
Dislike: nothing I did not like.
Read More >9.4 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: I was surprised what that I paid so little for a good car. Everyone else was 2 times as expensive.
Dislike: Nothing
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: Fast service, easy to find.
Overall very positive experience.
Would use again!
Dislike: Booked a Grand Cherokee, got a Jeep Sahara. Didn't even see Grand Cherokee's on the lot. Not a fan of rental agencies that subscribe to that kind of practise, but the Jeep we got was pretty cool. Didn't mind in the end.
Read More >8.6 /10 Very good
Reviewed: Saturday, April 20, 2024
Dislike: gas was not full tank to full tank.
Read More >9.6 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: Car
Dislike: Wait time
Read More >9.6 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: Location and shuttle are perfect....no need to rent at airport. This was almost the same experience...without the fancy counter.
Dislike: The airport arrival pickup was not clearly written. I thought I had to walk through the airport rental garage to find shuttle pick up area, when in fact, it was right outside the airport door. I had to call twice to ensireninwas in correct spot. The longest part of the pick-up, was waiting while the agent answered same phone calls over and over. I wasn't the only one confused by the description. Just wait at the shuttle stand, they come frequently!!!
Read More >9.8 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: Good service ,good value no problems.
Read More >9.4 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: Cheap and clean car
Dislike: Shuttle there and back to airport took longer than I would’ve liked.
Read More >9 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: Friendly and very helpful staffs, great price for the vehicle
Dislike: It would be great if there's more car model to choose
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Got a brand new Nissan Rogue as a free upgrade. Amazing Service.
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
The car was excellent, however, the inside of the windscreen was dirty. This made driving I'm bright sunlight very difficult
Also, the windscreen washer fluid did not contain de-icer/detergent and so immediately froze when sprayed onto the windscreen.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
I thought the staff could have talked to me more directly. They seemed to think that I knew more than I really did.
Read More >5.3 /10 Average
Reviewed: Saturday, April 20, 2024
0 customer service. I needed help to start the car at remote area they did not help me. I’m very disappointed with the service.
Read More >7.7 /10 Good
Reviewed: Saturday, April 20, 2024
The location was a bit off the beaten path, but easy to find and navigate to. We got our car within a reasonable time, and it was a very new model, a great value for the price. My only complaint was the faint cigarette smell in the car, but a minor issue.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
perfect costumer service and car condition
Read More >7.7 /10 Good
Reviewed: Saturday, April 20, 2024
Car was nice, they only started to clean it when we arrived so had to wait.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Excellent service thank you
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
I got an excellent deal through and was very pleased with their service AAA+
Read More >8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
Was a little sceptical of Routes Vancouver seeing as they weren't one of the main chains. However I found them extremely organised, the price was incredibly good value, the staff were friendly and the car was great.
Would definitely use Routes again when I’m back in BC.
Read More >9 /10 Excellent
Reviewed: Saturday, April 20, 2024
The pick up van took over 30 minutes, as you will read in many reviews. If you are prepared, it's well worth the wait given their prices. The car I was shown had a windscreen crack and other damage, but they were happy to change it for a newer one straightaway. No other issues, prompt paperwork at return and no surprises.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
We waited nearly an hour for the free shuttle. I had to phone 3 times before we were finally picked up. After that the whole process of the car rental was very easy and quick. The counter staff were very friendly and cheerful. The car was not dirty but it could be sparkling instead of dripping with water from the car wash.
Read More >9.7 /10 Excellent
Reviewed: Saturday, April 20, 2024
空港からの送迎もスムーズでスタッフの対応もよく、安心して借りることができました。また次回旅行に行くときはリピートしたいです！
Read More >BubbaHasTwoCents
Vancouver
9.2 /10 Excellent
Reviewed: Saturday, April 20, 2024
The only thing I found odd and slightly annoying is their renewal or extension policy. Normally when I rent a car and I wish to keep it for a few days longer, I phone up the company and they let me keep it at the same price for however long I need it for.
With Routes, when I phoned to ask them if I could extent for a couple more days, they quoted me a price that was twice the amount of original rental.
The only way I could have it for the normal price, was to rebook online, drive all the way back to the rental place (on the day my contact expired) and then sign and start a new contract for the extra few days.
That was super annoying.
There was no flexibility in term of returns, extensions, rebooking, or price. That's where a larger company like hertz or enterprise are better. Luckily I was still in the city on the day of my scheduled return, but had I been away, I would have either had to drive all the way back to Vancouver, or I would have been stuck paying twice the daily rate.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
The car exceeded my expectations because the nice lady at the desk gave me their newest and best car so I got a Kia Forte which was a lot better than what I had expected. The shuttle to the airport on return could have been better because I think there was some miscommunication and they ended up leaving without seeing us waiting. Luckily I did not miss my flight.
Read More >6.3 /10 Average
Reviewed: Saturday, April 20, 2024
Car smelled cigarettes very badly. Reported this to the customer service but didn’t get any response. Customer service was unfriendly.
Read More >9.7 /10 Excellent
Reviewed: Saturday, April 20, 2024
Will rent again from Routes for my next trip.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Great customer service, good shuttle service wait a little long on the journey from the airport 45 min. So we got a cab but this was our choice as on a right schedule. Car was in great condition and no complaints. Thank you
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
The car and staff were great. Polite, professional and informative. Job well done.
Read More >7.3 /10 Good
Reviewed: Saturday, April 20, 2024
Had a long wait for pickup from airport
Was offered a car that had a cracked windscreen and still to be cleaned I refused that car I enquired about another car on the lot was told it was unavailable. Eventually got another vehicle sitting on the same lot!!!
Read More >8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
Kia Soul is not an equivalent to Corolla.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Great value - really nice staff - car was in great condition.
Read More >4.7 /10 Average
Reviewed: Saturday, April 20, 2024
Waited 30 minutes for shuttle. Arrive at location. Waited another hour. I took over 20 minutes per customer to pick up a car. Only 2 check in people. Book specifically a Wrangler Jeep. Given a boring Durango SUV. Car was very dirty on outside. I had to wait a further 15 to get it washed. Took over 2 hours from waiting for shuttle to driving off with car. Tank was completely empty. Light flashing and needle below E sign. Would not recommend Routes and question Easy Car for being associated with this company.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
45 minutes to process us too long. That's not on the staff. You need more people
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
The rental company took over an hour just to issue the car.
I was very happy with the car and the price but the length to wait was horrible as I just came off a 10 hour flight woth 2 kids and then had to wait an hour just to pick up the car
Read More >R.Arter-Williamson
Vancouver
10 /10 Excellent
Reviewed: Saturday, April 20, 2024
We got free upgrade to a larger and newer car which was a nice surprise.
Read More >8.3 /10 Very good
Reviewed: Saturday, April 20, 2024
Busy location
Read More >2 /10 Poor
Reviewed: Saturday, April 20, 2024
Could not get a rental, after waiting in line for almost 1.5 to 2 hrs. Very disappointed. Just a waste of time.
Read More >4.7 /10 Average
Reviewed: Saturday, April 20, 2024
Not enough staff to serve the guest. I wait more
than half hour to get my car even though that
day is not a busy day. no long line up.
Also the condition is change if you are
BC resident. (mileage limitation : 300km)
Read More >9.7 /10 Excellent
Reviewed: Saturday, April 20, 2024
All was fantastic EXCEPT the wait time to pick up the car. Waited in line for over an hour, although I had secured my rental and paid for it online. Routes should have a separate line for customers who make online arrangements before hand to avoid the excessive waiting among customers barely contracting....
Read More >8.3 /10 Very good
Reviewed: Saturday, April 20, 2024
Staff were friendly and proficient, although understaffed at counter resulting in a long wait after an already long day.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
Took atleast 30 mins to get set up at the counter but it was a slow but generally smooth process. Lady behind the counter was nice
Read More >9 /10 Excellent
Reviewed: Saturday, April 20, 2024
I got upgraded so needless to say I was very happy with the car . I wish the pick up at airport was faster bs more efficient . On drop off I noticed a huge line up for pick up so I would recommend more staff to service customers
Read More >7.3 /10 Good
Reviewed: Saturday, April 20, 2024
You initially get recorded messages when you phone the Tel # upon arrival to arrange airport transfer to the Rental pick up point, eventually you do get to speak with a Person. We were told that there was either a white or grey van at the Pick-up area, which was not true, tried on numerous attempts to phone back and speak with a person but was unable to get through. Eventually we were picked up and taken to the Agency, the Female agent said that we had not rented our vehicle direct from them, that we had use an other Rental Agency, after about 10 -15 minutes of dealing with this person she said that we would be given our vehicle in 2 minutes, after more than 20 minutes passed by she finally gave the Paperwork to a male employee and told him to take us to the vehicle. He requested that we inspect the vehicle and report any deficiencies, as the vehicle had just been washed, was very wet and parked in a dark location I express my concern that it was impossible to see whether there were scratches and dings so he noted my concern on the document. From when we first phoned to when we drove the vehicle off of the Agency lot it was well over an hour, considering the location was only about 5 -7 minutes from the pick up point that is an unacceptable waste of our time due mostly to the inefficiency of the female staff member that handled our rental.
Read More >5.3 /10 Average
Reviewed: Saturday, April 20, 2024
the car was not at all clean when we picked it up. when we mentioned it to the staff they said sorry but it was very busy (which it was) and they did not have time to clean the car. It also smelled of smoke. The worse was that it was not sound mechanically. Made a loud revving noise and jerked along whenever the automatic system changed gears. It did not feel safe to drive and we emailed customer care. They responded after 3 days saying to call the local office where we could never get through to a live person. So we continued to drive it always nervous about it. It also guzzled gas to an extent I've never seen before. I asked for some sort of rebate when turning the car in but was told to let head office know. So I'm doing that now and hope you'll respond to our satisfaction. Otherwise we will never used your service again.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
Very good price
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
We rented a Jeep Wrangler to drive up to whistler and had a great experience with Routes. They had us checked in and in the car in no time and the return process was a breeze. Everyone was friendly and helpful.
Read More >8.3 /10 Very good
Reviewed: Saturday, April 20, 2024
Good.
Read More >7 /10 Good
Reviewed: Saturday, April 20, 2024
They did not have the category of car i reserved even though i pre-paid! I reserved a corolla or similar car and when they did not have it they asked me to take a pickup truck! I said 'no way im drying that', so they gave me a HUGE dodge derango that was an absolute gas guzzler, like nothing i have seen, i used so much more money on gas than i wanted to that went completely no compensated for. It took around an hour to get the car. Aside from that hour I waited 40 minutes to be picked up at the airport...and they would not give me any money back on the rental or give me vouchers for next time - nothing! No compensation for the absolute wrost car rental experience I have ever happened. Really poorly done - would never recoomend to myself or rent with them again.
Read More >8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
The rental process on Routes is different from all other companies I used until today. They ask for the Insurance contract and don't have one to offer. The line on the pickup and return was big and all because of this strange requirements that delays the process and irritate costumers. I could get the car with my Brazilian license, but my friend couldn't with his license from El Salvador... We didn't understand the policy for rental, it just doesn't make any sense.
Read More >7.7 /10 Good
Reviewed: Saturday, April 20, 2024
They really need to organize their offic, they were going back and forth into the back office. The agent took a phone call while checking me in, they need one person answering calls. When I checked out, the woman seemed to helping multiple customers at one time. After we return the car, most of us are going to the airport for our flight home. They really need to organize and delegate duties.
Read More >6 /10 Average
Reviewed: Saturday, April 20, 2024
Routes car rental is a group of people who have absolutely no Interest in customer service. They are rude beyond belief. I was there for 2 hours and witnessed 4 different parties having problems and all 4 turned away and went to a different rental company. Just do not under any circumstance go here
Read More >7 /10 Good
Reviewed: Saturday, April 20, 2024
Very weird business, very short staffed and poorly organized. A lot of people on both visits were basically panicking by how bad it was.
Read More >6.7 /10 Average
Reviewed: Saturday, April 20, 2024
The shuttle service from Vancouver airport to Routes was not good. I called 3 times over the course of an hour to ask about when a shuttle vehicle would be coming. When it finally arrived there was a large crowd needing a ride to Routes and only a small vehicle able to carry maximum 4-5 people. It was difficult to figure out who was there first. You need more frequent shuttles based on your bookings and bigger shuttle vehicles to accommodate more than a single person per booking.
Read More >2.3 /10 Poor
Reviewed: Saturday, April 20, 2024
Very poor customer service, no managers on site, no honesty, no care.
Read More >8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
Routes were experiencing some difficulties with their wifi system when I was scheduled to pick up. They were still friendly and professional. I needed to extend my rental by an extra day...it would have been nice to maybe have had a discount for the inconvenience at the pick up (1 hour wait to get the system sorted).
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
Shuttle was too small to accommodate all customers so we were left on the curb with a baby. That said, the staff were friendly and accommodating. Price was very good.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Routes was easy to deal with. People were helpful and friendly and I would definitely rent from them next year when I am back. I love the car I had and it exceeded my expectations.
Read More >9.7 /10 Excellent
Reviewed: Saturday, April 20, 2024
Car was perfect and practically brand new. Service was excellent - no hard sell for extra insurance was appreciated. Drop off was straight forward - all staff friendly and polite.
Read More >5.7 /10 Average
Reviewed: Saturday, April 20, 2024
Girls on the front desk they need to be polite with clients. Terrible front desk service.
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
Location was just a bit hidden but overall it was good. still waiting for the 500 cad deposit to clear.
Read More >7.7 /10 Good
Reviewed: Saturday, April 20, 2024
KIA vehicle has some problem when it climbed high degree road. It was not much power to uphill.
Read More >H.Perez-Porro Costa
Vancouver
6 /10 Average
Reviewed: Saturday, April 20, 2024
Almost everything was ok, except after we drop-off the car we received an email charging us more money because the mileage...
So, we had to call them and ask for the inconvenience. Our car details included almost 1200km per day, thing that we didn't do at all. After talk with 2 employees of Routes they told us that was a mistake and we don't have to pay more. But that's not good, try to make people to pay more, and for sure some people does for not having problems. But make a mistake lying to the customer it's not fair at all. We finished quite unhappy because of that.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
The upgrade was fantastic and appreciated! The check in process was a little lengthy due to the business and what looked to be a new location and set up. We’ve rented via Routes many times and will continue to do so.
Read More >3.3 /10 Poor
Reviewed: Saturday, April 20, 2024
The shuttle from the airport was a horrendous THREE HOUR experience due to mainly traffic. Once at the Routes office yet another agonizing 50 minute wait due to inconsiderate and inexperienced staff. After 35 minutes to get through the sign-in, the pre-inspection found the vehicle was NOT clean and ready, the lot jockey collided with another vehicle in their lot rushing it over to the cleaning bay. Another vehicle was brought in, NOT clean, so we had another 15 minute wait to finally get our “not to clean” vehicle ! This four hour + fiasco set us nicely into Vancouver rush hour traffic which was not in my plans considering we landed at YVR at at 12:45pm
Read More >5.3 /10 Average
Reviewed: Saturday, April 20, 2024
Customer service was terrible. The shuttles to get from the airport to the rental place were very full, so we had to wait a lot to just get to the rental location. Then, we had to wait even more there to get out our car. In addition, they made a mistake when preparing our car, so we were charged twice, although the fixed it in the end, it was an inconvenience.
Read More >6.7 /10 Average
Reviewed: Saturday, April 20, 2024
Your counter service was slow and inefficient. If you don't fix this people will be one and done. Your area is not clean or tidy especially where the cars arw located. Doesn't seem professional
Read More >6.3 /10 Average
Reviewed: Saturday, April 20, 2024
Wasn't a Corrola but a equivalent KIA. That was frustrating.
It is 5 days now and they didn't reimburse the security deposit yet. Security deposit is also very high (500 CAD).
Read More >7.7 /10 Good
Reviewed: Saturday, April 20, 2024
The car we used was dirty outside. Inside was clean.
Read More >8.3 /10 Very good
Reviewed: Saturday, April 20, 2024
Waited 80 minutes to pick up car. They could prepare the daily pickups scheduled so they don't have to start contracts from scratch to speed things up. Will likely not use Routes Vancouver Airport again due to the long wait.
Read More >2.7 /10 Poor
Reviewed: Saturday, April 20, 2024
They never want us to drop of. They leave us at 8pm at the rental car with no solution exept to walk and take a train at 20mn with our luggages
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
The Durango was nice. The pickup and drop-off location was far from the airport with only two shuttles, but then, the price was more reasonable than companies located right at YVR. I think the staff could have been more friendly and helpful. For example, they should probably at least show where the gas cover button is! Thoroughly enjoyed driving the vehicle though!!!
Read More >7.3 /10 Good
Reviewed: Saturday, April 20, 2024
The car was damaged on every corner. It had a bad humid smell on the inside. The trunk bed was wet when we got it and it didn’t dry the whole week we had the car. The smell probably came from there. Both front lights were burned. We figured it out while driving in complete darkness... thank god the high beems still worked. I didn’t have a problem with the car mechanically. The shuttle from the airport to Routes and back was quick. Overall, I would say it was an ok experience since we paid about half as other companies were charging. Just don’t expect the highest quality of car.
Read More >6.7 /10 Average
Reviewed: Saturday, April 20, 2024
The car was fine. The radio wasn’t very good, but it was clean and ran fine. The wait to pick it up was over an hour once the shuttle dropped me off. You cannot use a debit card or cash for the $500-$1000 deposit. They also do not accept discover card. Read the fine print and you probably won’t have an issue.
Read More >5.7 /10 Average
Reviewed: Saturday, April 20, 2024
After multiple conversations, Routes told me they would give me the car I actually reserved. Even though they were polite, both times they did not call me back as they said they would. Couldn’t even complain at return time as the return experience was horrible and took almost an hour. The car they gave me was fine, but not the car I wanted.
Read More >3 /10 Poor
Reviewed: Saturday, April 20, 2024
Clean up your office inside and out. Clean your cars and put gas in them. Extend your hours for pick up and drop off to airport
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
We should have got a van, as one of our occupants had difficulty getting in and out. Age being a factor. Windshield wipers were not great. Did not handle well on a gravel road. A little clunky with the steering
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
The employees are extremely friendly. Because of this, I would absolutely rent from Routes again. The shuttle driver who drove during my trip from the airport was patient and one of the nicest people you'll ever meet. The driver on the way to the airport was, well, the opposite -- his stories made it clear that he has a road rage problem. The rental car itself was fine -- it was in ok condition. There was trash left in the vehicle (e.g., a large cup under the seat) from previous occupants, and the car had quite a bit of minor cosmetic issues (doesn't bother me at all). The main problem was that it took an extremely long time for me to pick-up the car, despite being second in line upon arrival at the rental car office. I waited over an hour. The staff was friendly, but didn't explain (until 50 minutes into the wait) that they were trying to find the car off-site. It was given to me with a quarter tank of gas. I guess, for the price, I shouldn't expect things to be smooth.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
We were supposed to have a Kia Rio, we had a Kia Forte.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
Got an upgrade on vehicle size at no extra charge. First ever experience to require proof of car insurance since I did not want to buy their coverage!
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
It had sticker glue on the side window (fairly large) that was a little embarrassing. I would’ve appreciated if not being on the car.
Read More >8.3 /10 Very good
Reviewed: Saturday, April 20, 2024
long waiting time for car pick up. Customer service was good though.
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
Car was excellent
Read More >4.7 /10 Average
Reviewed: Saturday, April 20, 2024
Although the vehicle was in great condition and provided our family with loads of space for our family vacation, we would never recommend Routes car rental.
We had to wait 45 minutes for a shuttle to pick us up. The person who set us up with our vehicle was less than courteous. The vehicle was not ready when we picked up - despite our flight being delayed by several hours. The inside of the car was not clean - dashboard was full of dust and suntan lotion, windshield was filthy. Lastly, the car was empty and we had to stop to fill it, which resulted in us missing our ferry.
Completely disorganized.
Read More >2 /10 Poor
Reviewed: Saturday, April 20, 2024
Horrible company! Terrible service, staff rude and very unhelpful - creating problems for customers, ridiculous restrictions on cars. Waiting time was painfully long. I understand busy companies but waiting 2 hours in a queue is NOT ACCEPTABLE!!!!! I'm honestly surprised this company still exists..? Puzzled about that! I highly advise DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Read More >4.7 /10 Average
Reviewed: Saturday, April 20, 2024
I’ll will never rent from this places again , they gave me a car that someone just dropped off, without cleaning the car without checking for anything. Car was full of garbage front and back and it was never washed, they are not professional at all
Read More >3 /10 Poor
Reviewed: Saturday, April 20, 2024
The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!
Read More >7 /10 Good
Reviewed: Saturday, April 20, 2024
The car was not totally clean outside and inside was very dirty.
Read More >9 /10 Excellent
Reviewed: Saturday, April 20, 2024
The only thing that could have been better was the instructions to find the shuttle to take to the rental center
Read More >8.3 /10 Very good
Reviewed: Saturday, April 20, 2024
Lady attended me was so understanding and I think she provided good service. I forgot her name but I hope next time she attends me as well.
Read More >5 /10 Average
Reviewed: Saturday, April 20, 2024
Very bad customer service. My nephew forgot his hat in the car. I called them within 30 mins after I returned the car and was told they are busy, can't check for me. They asked me to call back after 3 hours. I did, and was told they were still too busy to spend one minute to get the hat for me. They told me to call back after 8pm. I did, and was told that they will give me a call back but they never called. I called again at 11pm and they told me sorry the car is rented out and they can't do anything now. I asked them if they can try contact the renter. They said okay they try the next morning and let me know. But they never did. Overall I called 8 times for such a small thing which I think a good customer service would solve the problem at the very first call. My nephew is very very upset.
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
The car was very nice, not so clean, very spacious and it work very well in the freeway.
Read More >4 /10 Average
Reviewed: Saturday, April 20, 2024
They will try to get money in every way possible. Everyone was angry. Shuttle system do not work at all. Feel like a scam.
Read More >8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
I sent an email 24 hours before receiving the car to adjust the price because it has been dropped . However no action has been taken ☹️
Recommendation: Routes should enhance its response procedure
Read More >S.Pattarakijkusol
Vancouver
8 /10 Very good
Reviewed: Saturday, April 20, 2024
full size car at this location is intermediate size compare with other suppliers.
Read More >7.3 /10 Good
Reviewed: Saturday, April 20, 2024
The waiting time took quite a while, but the pick up process was straight forward. My only feedback was that the cleanliness of the vehicle was subpar and I had called to complain about this. I called 5 times about the dog fur that was not cleaned up, and Amrit (customer service) said she would pass on my message to the manager and that they would call me back. I never got a call back, and had my allergy symptoms throughout the rental because of the unclean car / dog fur.
Read More >C.Zuluaga Giraldo
Vancouver
5.3 /10 Average
Reviewed: Saturday, April 20, 2024
The pick up took 2 hours and 10 phone calls. No one gave me a solution and left me waiting outside from 9pm to 11pm after landing . The office people kept apologizing but didn’t solve my issue. Then, the driver said “I never saw you “ and once we were at the counter no compensation was offered even after I asked to add the 2nd driver for free due to all the trouble cause.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Good people and good service
Read More >9 /10 Excellent
Reviewed: Saturday, April 20, 2024
The moaning and groaning from all the customers at pick up is a little contagious. Most people I spoke said "never again"...but I got really nice car, the rate was very good, and they even bumped the mileage allowance for me. So will use them again.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Almost new Vehicle (3800 KM) Pick up was easy and fast. Drop off was great too, had to wait a little for the Airport shuttle due to the high volume of people dropping of Vehicles at the same time. Did not create any issues for us since we had plenty of time to catch our flight home.
Read More >6.7 /10 Average
Reviewed: Saturday, April 20, 2024
車はコンパクトを借りました(KIA SOUL)が走行は9000km台で新しく満足でした、ただ車内は新しい割には少しゴミが散らばっていました。
受取のスタッフは欧米系の男性でとても対応が良かったのですが、返却の際に対応してくれたインド系の年配の女性の対応が最低でした。対応は高圧的で、返却後に空港にシャトルバスで送ってもらえるか聞いたところ、それは私の仕事ではない！と言い去っていきました。
返却までは良いサービスを受けていただけに最後の最後て非常に不快な思いをしました。
総合的には値段も安く車両も良かったので満足していますが、次回使うかと言われたら使うかはわかりません。
Read More >6.3 /10 Average
Reviewed: Saturday, April 20, 2024
The vendor appear disorganized, it took a long time to pick up even only 2 customers at the moment. Nearly one hour to pick up the car and 30 mins to drop off. Unique experience not found anywhere before. Inexpensive is a leverage, however, you need to expect what you are paying for with a little bit more disappointment especially you are in rush or too tire to deal with the slow service.
Read More >6.3 /10 Average
Reviewed: Saturday, April 20, 2024
Ridiculously slow service both upon arrival and departure was even worse
It took over 45 minutes from the time we dropped off vehicle b4 the shuttle driver arrived to bring us to the airport
Read More >7.3 /10 Good
Reviewed: Saturday, April 20, 2024
We waited a long time to get the car, the staff at the counter and on the phone were not very friendly. The car was not very clean, they hosed down the outside while we were waiting, the inside was dusty and dirty. The prices were really good.
Read More >7.3 /10 Good
Reviewed: Saturday, April 20, 2024
It was not clear that I required a credit card to pick up and that the card I had used to pay for the booking was not suitable for security deposit. This resulted in having to come back hours later once my brother had finished work to pick up the car and we ended up getting to our location after midnight. When picking up the car I overheard 3 other groups of customers in the same position that I was in. Once we picked up the car the lady at the desk said she would 'upgrade' the car but this did not seem to be the case, I dont think the car I had ordered was available and I overheard her upgrading everyones car in the line.
This was not a good experience but the price was good.
Read More >8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
Need to be patient for shuttle transfers and during car pick up.
Read More >6.7 /10 Average
Reviewed: Saturday, April 20, 2024
It took over an hour for us to be collected and then 40 minutes at the desk when we got there. The car I got was not what I ordered. It was a van, not an SUV. But that was the same for everyone. Nobody got what they asked for. Check in was hectic. The car was dirty and didn’t have a full tank. The website of Routes is not understandable.
Read More >2 /10 Poor
Reviewed: Saturday, April 20, 2024
I will NEVER use your service or the rental company Routes again. The staff at Routes were rude (put me on hold and hung up twice while i requested pick up), would not honor my agreement stating the changes were due to ICBCs recent insurance chands and the only solution they wanted to provide was to send me to their competitor.
Read More >6.7 /10 Average
Reviewed: Saturday, April 20, 2024
They gave us an upgrade that we didn’t ask for. At first we thought it was good but then later realized the car was too big and also used more gas. Also we forgot an item at the rental and they were not very helpful at helping us find it at the location and responding promptly about it. We still haven’t found it. Also it a bit inconvenient to take the shuttle out and in of the airport to get the car and drop the car. Also the parking at routes was small so we had to be extra careful going in and out. It was too tight.
Read More >7 /10 Good
Reviewed: Saturday, April 20, 2024
The wartime to get the car, and especially to drop off the car and have the shuttle take me to the airport was very long. Almost missed my flight. There was a huge lineup of people waiting to get cars.
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
My only criticism was that the Vancouver was way understaffed!! Fortunately I ran to be first in line at when the shuttle dropped off, but there was only one person at the desk. Longer line to pick up was noted when I dropped off. Vancouver location quite odd--an old chinese restaurant with booths still n place.
Read More >9 /10 Excellent
Reviewed: Saturday, April 20, 2024
Everything about the rental carloved the booking platform and iI was great except for the fact that they need more personal at the pick up point. There was a long line up when we arrived to pick up which took a long time to get through. Once we got to the front of the line the process from then on was good.
Read More >9.7 /10 Excellent
Reviewed: Saturday, April 20, 2024
Shuttle pick up time was longer than expected. Shuttle driver and counter staff were very polite and friendly. More shuttle service and additional counter staff will be helpful for faster customer service.
Read More >9.7 /10 Excellent
Reviewed: Saturday, April 20, 2024
It was pretty good!
Read More >6.7 /10 Average
Reviewed: Saturday, April 20, 2024
The price quoted was extremely good however I did not realise that I would have to buy their car insurance as they would not accept any car insurance outside of north america so could not use the global coverage I already had and is accepted by every other rental agency I have ever used in Canada and in the USA. This increased my rental charge by about 65%.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Was a nice clean car. Got a 2019 KIA Soul which was unexpected but a great little car. Very comfortable had lots of tech and great on fuel. Counter staff were polite and helpful, so was the guy who took me to and inspected the car with me. The price was phenominal. I got full insurance and it worked out to less than $30 a day. I've seen people complain in reviews but I had a great experience. Also I'm more than willing to drive a little further and wait a little bit to get my car for such a great deal. I will definitely use Routes again when I rent a car.
Read More >8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
Waiting time for shuttle to and from airport was a long time
Read More >7.3 /10 Good
Reviewed: Saturday, April 20, 2024
The staff could be a little more helpful rather than just minding their own business after asking the customer to wait in the sitting area for more than 20mins after all documentation is completed, could be that I went in on a Sunday in the evening and they are overworked.
Read More >5.3 /10 Average
Reviewed: Saturday, April 20, 2024
The car wasn't the size we ordered but that was OK the car was flithy it hadn't been cleaned since the previous hirers there was a lot of scratches and a serious bump on the wheel which I don't think had been inspected
Read More >6.7 /10 Average
Reviewed: Saturday, April 20, 2024
Understaffed, long lines and long wait times. Doesn't seem to have been organized well. One lady waited over 90 minutes for a car she booked months in advance.
Read More >6.7 /10 Average
Reviewed: Saturday, April 20, 2024
The location has easy access to YVR behind Costco a very busy area all day, the checking in was busy, but the property is too small for all the cars being rented, so it was difficult to exit the parking area and it took 20 minutes to move the cars around before you could leave. The best deal was the weekly price so thanks, I will be back.
Read More >7 /10 Good
Reviewed: Saturday, April 20, 2024
Very poor company with young untrained staff lacking fundamental knowledge of the business.
I wanted the insurance but the staff denied it and put it on my credit card coverage with no clear reason other than their inability to sell insurance.
I got charged for mileage yet EasyRentCars indicated there is 2,500 kms within the rental price. My kms made was approx. 370 kms. I was charged $0.2/km for 1,323 km then an email was sent indicating a partial refund, however, no refund showed on my credit card. I had to call and the issue was not resolved until now. I had to dispute the transaction from the credit card and I'm still awaiting a final resolution. This is one day after I got the car and used it already.
Also, I booked a standard car (Corolla) and I got a smaller car (KIA Soul). The staff indicated they can't guarantee the brand. I accepted the car as I needed it for work.
Read More >7 /10 Good
Reviewed: Saturday, April 20, 2024
The wait time at the counter was more then 2 hrs
Read More >3.7 /10 Poor
Reviewed: Saturday, April 20, 2024
The car was not in great shape. There was residue from stickers all over the car and the side windows. The interior could have been cleaner. Counter staff was not friendly and difficult to understand. The Routes service location was dirty, in poor repair and garbage was strewn all over the ground while staff were sitting around. Not a great impression or great experience.
Read More >5 /10 Average
Reviewed: Saturday, April 20, 2024
Waiting in Vancouver is terrible, we waited 90 minutes to get the car, while people behind us may have waited even longer time. Insufficient staff at the office as well as in the parking lot. The gasoline tank was not filled after previous rental,.
Read More >8.3 /10 Very good
Reviewed: Saturday, April 20, 2024
it was excellent experience.
Read More >8.3 /10 Very good
Reviewed: Saturday, April 20, 2024
The car was fine. When we arrived at the airport, the pickup car drove right by us (at the appointed place) without checking to see if anyone was waiting for them. When I called the desk to advise, the lady that answered the phone was rude. At the desk upon arrival to Routes, the gentleman was very helpful, and the woman that checked us in was nice, but overall (other than the main guy) didn't seem to care. When I went back in to check on the blinking oil light on the car, there were 3 people just standing around playing on their phones (the helpful guy was on the phone with a customer), and no one acknowledged us until there were 3 other people in the line as well. Return went a little smoother, and no problems with shuttle back.
Read More >5 /10 Average
Reviewed: Saturday, April 20, 2024
Horrible wait for shuttle at airport (40 min)
Over 1 hr to get the vehicle. Vehicle wasn’t cleaned because it would have been another 30-60 to wait for the car to be cleaned.
Staff were not friendly and not enough of them clearly.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
This time ad it was very early in the morning, Routes staff were nice and as there were not many people the pick up was pretty much easy and smooth compared to the last time. The only thing I would like Routes to do is give the car with full tank gas instead of 3/4th as it would be easy for customer to return it with full tank as I had no option of filling it until 3/4 and had to fill it full
Read More >5.3 /10 Average
Reviewed: Saturday, April 20, 2024
Chaotic organization, 90 minutes needed for return, inefficient shuttle, 4 person van instead of mini-bus. Almost missed my flight due to all of this. The good thing was I got upgrade from sedan to SUV, but the car was not clean, remnants of a For Sale sticker on the passenger window. Apperently the car was a recently purchased used car but it performed well.
Read More >8.3 /10 Very good
Reviewed: Saturday, April 20, 2024
Si on respecte les consignes préalables, la location se fait sans souci (surtout pour la clientèle canadienne et américaine).
Le véhicule qui nous été remis était très récent (2019) et le modèle le plus équipé (Nissan Rogue SL AWD) ce qui a fait notre plus grand bonheur.
Prix très avantageux.
Le seul bémol est que le véhicule nous a été remis sale. L’extérieur a été rincé tout au plus et il restait des objets des locataires antérieurs dans les espaces de rangement (appui-bras et coffre à gant).
Je relouerais avec eux sans hésiter.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
The Routes staff during the return went above and beyond to make me feel welcome. Excellent service fro them.
Read More >5.3 /10 Average
Reviewed: Saturday, April 20, 2024
the car I booked was a bait and switch. Basically I paid extra to book a Jeep and when i showed up the rental company said that even though the rental said it was for a Jeep Grand Cherokee, the classification was for a lower vehicle. I ended up with a crap vehicle.
Read More >8.3 /10 Very good
Reviewed: Saturday, April 20, 2024
Although very busy the staff was excellent in maintaining a constant flow.
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
Everything good, except that the car was barely cleaned
Read More >7.7 /10 Good
Reviewed: Saturday, April 20, 2024
Staff wasn't the friendliest upon pick up and the car mileage on the contract did not match the actual mileage. I would've been charged extra for going over the included miles if I didn't point that out. Car was dirty inside and out but I didn't really mìnd it. Car return went well.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
Decent place. They didn't have the vehicle I ordered so we had to go back and forth until we agreed on a vehicle - a Jeep WRangler. Price was really good. Airport pickup vehicle is clearly too small since some people had to wait for 2-3 trips.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
Off-airport location so you need to call upon arrival and get picked up. Information was provided at booking, and good instructions were provided when I called. Pick-up was quick and efficient. The only issue I had was that they just tell you to return the car with however much fuel is in it when you pick up. I'd prefer to start with a full tank as it's difficult to determine exactly how much fuel was used.
Read More >5 /10 Average
Reviewed: Saturday, April 20, 2024
Yes, I must agree that Routes YVR provides excellent rates as compared with other competitors in market. That's the reason they're people thrive at their location. But but but.. their front office staff is really very pathetic. They treat customers as if we've taken million $ credit from them. Entire staff is so rude that I don't have words to define it. I don't expect them to always have a smiling face but expect them to be polite. If they don't love their job, just quit and let right people manage it. I booked an intermediate car and they gave me Jeep Wrangler. Whooping it's mileage is just 8 kms/litre in city.
Read More >6.3 /10 Average
Reviewed: Saturday, April 20, 2024
Gas tank wasn't full ... difficult to manage how much you need to fill before returning the vehicle.
No enough staff ... have to wait for a long time.
Parking lot is small and tight ... have challenges to drive in and out.
Read More >7 /10 Good
Reviewed: Saturday, April 20, 2024
Service is slow.
Read More >8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
Everything was ok, the only one major issue we had was we were under the impression that spouses were able to drive as well without an extra charge, and they charged us for that.
Read More >6.7 /10 Average
Reviewed: Saturday, April 20, 2024
I spend around 45 minutes to received my car. I booked Toyota Yaris bus I received the bigger one than I booked.
Read More >9 /10 Excellent
Reviewed: Saturday, April 20, 2024
Reviews read were sometimes terrible but the price difference was huge. So we paid for the extra insurance and took a chance and everything was really very good. Apparently Routes rules are really strict so perhaps be careful about the T&C's. We would definitely use again if the prices stay low. They don't actually have any Nissan Pathfinders but the big Dodge was fine.
Read More >9.7 /10 Excellent
Reviewed: Saturday, April 20, 2024
Car interior was a little bit dirty, but no big deal. Everything else was great!
Read More >6.7 /10 Average
Reviewed: Saturday, April 20, 2024
Vehicle exactly as booked. Pick up process was took about 10 minutes but getting the car took another 15. AND it wasn't clean. Had to wait an extra 5 minutes for a wash and the floor was not vac,d, windows dirty. For the price, good value, but Routes needs to streamline their operation. Drop off took about 15 minutes as that was also another painful process. Shuttle service was good comparable to others.
Also make sure you have a copy of your insurance
Read More >6.3 /10 Average
Reviewed: Saturday, April 20, 2024
Customer service was just okay
Pick up service from airport was very poor
Read More >8 /10 Very good
Reviewed: Saturday, April 20, 2024
Your shuttle driver was lovely!
Read More >7 /10 Good
Reviewed: Saturday, April 20, 2024
While I didn't have any problems with my rental, there is a definite fly-by-night feeling to the whole experience. Their premises is an unrenovated former Chinese restaurant. I did not get the vehicle that I expected, and I did not see the variety of models that they claimed to offer in their lot. I was also asked about obvious wear and tear as "damage" to the vehicle, which was dropped when I offered to involve American Express.
Read More >8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
There was a long wait time to get the car key after the registration is complete. None of the staff cared about telling how long it is going to take to give the key.
Read More >Patricia Mackeracher
Vancouver
9 /10 Excellent
Reviewed: Saturday, April 20, 2024
This was our first time booking through Routes, and honestly will never book them again. We specifically went with them because we wanted a Jeep Grand Cherokee. However, when we got there, we were told they didn't have any... Not just that they were all booked up, but that they don't even have any in they car registry. They gave us what they thought was of equal value.. a Kia. The the other sites I was looking at while booking had the same Kia's for quite a bit cheaper. But its want a Kia. The free airport shuttle took over 2 hours to pick us up, because they only had one shuttle and had multiple pick up locations through the Vancouver airport. It was also full when it drove by us... We called multiple times (3times) to inform we were still waiting. When we got to the rental building it was a old converted night club, but very very very busy. We waited another hour in line to pick up SUV.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
This was a great rental experience. Wonderful service and a great car.
Read More >8.3 /10 Very good
Reviewed: Saturday, April 20, 2024
Routes staff were very helpful. One piece of feedback is about winter tires and chains, it didnt come up in the conversation during pick up and turned out they are required by law in many areas of British Colombia during winter. Not having them results in fines, Would be good for the staff to highlight this. OR for the Easyrent website to also highlight this and offer it as an option.
Read More >9 /10 Excellent
Reviewed: Saturday, April 20, 2024
Long time for pick up car to collect from terminal, car was not ready when we arrived. Staff were very helpful though! Dropping off was a breeze and driver to airport was amazing!
Read More >9.7 /10 Excellent
Reviewed: Saturday, April 20, 2024
i expected to be given a wreck for the price I was paying, so was stunned to receive a Nissan Rogue with only 2900km on it.
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
First time used, excellent service, excellent value for money.
Read More >7.3 /10 Good
Reviewed: Saturday, April 20, 2024
Not enough staff with over booking that makes the pickup process very slow.
Read More >7.7 /10 Good
Reviewed: Saturday, April 20, 2024
It took two hours from arriving at the reception desk to driving away in the car and there was very little interest in our needs and mostly concern about their attempts to maximise vehicle use so we had to wait for a vehicle that had just been returned to be checked and cleaned - and not much of an apology
Read More >5.7 /10 Average
Reviewed: Saturday, April 20, 2024
It took them 35 minutes to pick me up from the airport and 45 minutes to process me and handed me a dirty car... Stuff from previous renter was still in the car. The windshield was extremely dirty.
Read More >5.3 /10 Average
Reviewed: Saturday, April 20, 2024
took them 40 minutes to pick me up from the airport. they were very busy, subsequently, the car I received was not properly cleaned. to the point that a hair brush and medicine from previous renter was still in the car...
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
They take a lot of time in handing over vehicle after all the process is completed
Read More >8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
Normally great, but unfortunately their shuttle driver was not available when I dropped off the vehicle, so I had to take a taxi to the airport
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Good fast flexible
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Jeep is good
Read More >7.3 /10 Good
Reviewed: Saturday, April 20, 2024
Counter didn’t answer any of our questions had to wait for the car nothing was answered
Read More >9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
Excellent and straight forward process.
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
good
Read More >10 /10 Excellent
Reviewed: Saturday, April 20, 2024
good a bit understaff but nice
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