CAR RENTAL REVIEWS ON HERTZ AT HEATHROW AIRPORT T5, LHR

Fast and friendly service. The vehicle is in great condition.

Reasonably priced compared! Highly recommended.

Waited in line for at least an hour, when we got the car we had paid for it wasn’t the cleanest inside and when my partner opened the passenger car door the handle fell of even though it was reported in the damage report we got the car should never had been given out

They could not check the car in quickly as it was a 30 day hire. I was there for almost an hour and a half whilst their computer gave problems. They then tried to bill me one day extra at a high day rate when I actually handed it in a day early! They then corrected this but I must look at my statement next month to ensure they did not bill me extra.

Shall recommend to friends and relatives.

Honesty with great service

Long wait time to receive car and initially took them a qhile to locate the car as it had been moved.

Good experience will certainly look to book through you again if yiur pricing is competitive.

When I try to pick-up the car, they required insurance even I paid for super cover insurance. I have used this application several times, and I always using super cover. But they said I paid for other company. I can not understand this situation. So I had no choice and went trip without insurance. It was very terrible experience.

With Hertz, I have always found the best car for my budget. They are very quick to process your booking and handover the keys.

Early pick up on day of arrivel could have been better. I would have offered to pay it.But to say i would have to upgrade as they did,nt have a car in my range was a bit upseting.

A car when i arrived, this booking was made Six months beforehand so it should have been there.

Hertz has always provided an upgraded car which is why my 1st preference is always Hertz while renting a car.

Due to a flight change (out my control), I arrived 5 hours earlier than expected. Although, I have a 7 month old baby, the initial view of check-in desk staff was for us to wait a total of 5 hours before we were able to pick-up the car (unless I was willing to pay for an upgrade). Only after speaking to the manager, who clearly understood that you can't have a 7 month-old baby waiting for 5 hours, we were offered a small SUV that was immediately ready. Somehow this car was ready, while originally it wasn't available. This was appealing and this made the whole experience pretty bad.

The booking platform was good, but as flights change, I would suggest a functionality that allows you to change the time of the booking easier without affecting the price (if the time is within a certain period)

24hrs pick and drop .. really save my whole day because I needed to drop it earlier

Great Place to hire

Had to wait for shuttle bus and customers already there but not too bad

All good

Great service, complimentary upgrade as well!

Overall very good experience with them

All good

All good

They tried to charge more for changing a new car. First they said free offer then put extra charge on it

The car was great , very economical and a very comfortable ride,shuttle bus to and from airport was very efficient.

east site to use and did get a very good price on a 10 week rental

Hertz wa able to provide us excellent service through upgrading our booking. I therefore would like to thank Nisha for her excellent customer service and support.

Was working as expected. Very positive experience..

Yes, the car exceeded my expectations.

Easy to book a car at a very competitive rate.

Excellent. So easy. Transfer from T2 to Hertz, counter service, the car itself and the drop off. Perfect. Will def use again