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Bad Experience - we eventually find another Rental Company who would accept our Card but at a price.

Reviewed: Mon, Jan 13, 2020
About Alamo: 10.0 /10
Despite not being able to rent the car as my form of credit card was not accepted - the Alamo Staff were great - and did say i wasn't the first and last to be effected.
About QEEQ: 10.0 /10
Worked well - and by far you provided the cheapest quotation
Intermediate | Hyundai Elantra or similar

Relevant Reviews on Alamo LOS ANGELES INTL ARPT

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Sat, Feb 15, 2020
About Alamo: 9.3 /10
Gave us car which was class lower
About QEEQ: 10.0 /10
Thanks for extra fiscounts


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Luxury | Cadillac XTS or similar
Reviewed: Mon, Sep 2, 2019
About Alamo: 9.0 /10
everything was perfect but you need to wait until finishing the car procedure in pick up the car
About QEEQ: 8.0 /10

Jenny Australia

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Economy | Mitsubishi Mirage or similar
Reviewed: Sun, Jun 2, 2019
“Good customer service costs nothing but bad customer service costs business!!”
About Alamo: 8.7 /10
Anything over 30 days rental is a nightmare with Alamo. For 66 days hire it ended up being 3 separate rentals. 3 days before car return an abusive email sent regarding my expired debit card and the need to return it to a location ASAP as it was no longer a valid rental. Closest Alamo 2 1/2 hours away. Customer Service also very unhelpful. Wouldn’t take a valid cc over phone or via email yet that is how I booked it all in the first place. Eventually after 2 days of abuse and being told the car would be listed as stolen, given an Enterprise location 30 minutes away. The very first conversation if told I could go to an Enterprise not Alamo location would have avoided all of this as would it have been if I was advised of the issue when the new rental kicked in 4 days before being notified when I was at an Alamo location. Certainly didn’t appreciate being told to take the car back to Los Angeles when I was 21/2 hours north east of San Francisco. I don’t know whether it is a California thing, but lack of service and rudeness seems the norm as well as abuse especially when I speak perfect English but they don’t care and “what” being yelled at me takes up most of the conversation which they then just make up what they want.
About QEEQ: 8.0 /10
Excellent service and total ease of booking. excellent comprehensive information regarding pickup etc and advising prior that Alamo May require the rental to be split as over 30 days.


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Full Size | Ford Fusion or similar
Reviewed: Thu, May 30, 2019
About Alamo: 6.7 /10
Found the desk staff treated me like just another number and did not care. Choice of cars was excellent.
About QEEQ: 8.0 /10

Kenny Robertson

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Fri, Apr 26, 2019
“Great car rental at a great price”
About Alamo: 9.3 /10
Very good service from Alamo
About QEEQ: 9.0 /10
Very smooth process

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