BRISBANE AIRPORT CAR RENTAL REVIEWS

想像以上に状態の良い車を借りる事が出来ました。 カウンタースタッフは親切でフレンドリーです。 でもその親切のせいかお客様との雑談が挟まり、我々の前に並んでいたのは1組だけなのに30分以上待たされました。 旅行者は時間に追われている事をほんの少し理解して頂けるともっと素晴らしいかと思います。

申し分ないです。

The entire rental and return process was simple and convenient.

The overall service was quite good, and there was no need to wait in line. Communication was efficient, with no heavy accent, making it easy to understand. After learning that I purchased full insurance from a third party, they didn’t try to upsell anything further.

Satisfied

Super fast and great service, no upselling.

Very easy to find, just follow the rental car signs after exiting the airport. Excellent service.

The overall service was great. Even though we returned the car near their closing time, they were still willing to take us to the airport.

Satisfied

great value for money

Very good

Satisfactory

Very poor service and terrible customer experience. Firstly, they claimed to pick us up in 15 minutes, but we waited for half an hour without seeing any car. Later, they either didn’t answer the phone or replied perfunctorily. Eventually, we had to contact them through the platform. Their explanation was that pick-up points are different for domestic and international arrivals—they were waiting at a different location (but they never bothered to notify us). After an hour and a half, we finally got to the pick-up spot, and the staff had a sour attitude, merely saying that it wasn’t their problem, without even offering a single apology. Honestly, this was the most arrogant and unprofessional car rental company I've ever encountered, whether domestically or internationally!

Satisfied

Very satisfied.

Pickup and return services were good.

Very satisfied.

The process of picking up and returning the car is simple and efficient.

Very satisfied

Excellent

Very friendly and efficient.