“Poor car rental company and poorer booking company!”
About AVIS:5.0/10
The car was given without inspection. When complained, I was told to take picture such as no full tank or broken parts. The safety yellow jacket required by EU law was missing and I had to take a movie to show it wasn't there. At drop-off they tried to charge for missing fuel and I had to show the picture I took. Avoid Avis if possible.
“It worked out fine this time although the costumer service was flawed.”
About Hertz:10.0/10
I called the agency’s number on the contract to change slightly my pick up and drop off times but the automated system had glitches and I couldn’t make the changes. I wasn’t able to talk to a person and it kept sending me back to the beginning of the choices and changing into French although I chose the English version. I kept wondering had I had a bigger problem if the costumer service would have solved it or not.
“Au final une bonne experience malgre un hic au depart.”
About Hertz:7.0/10
L'air conditionne de fonctionnait pas donc nous avons du revenir rendre la Renault Captur et en prendre une autre (une Fiat) qui s'est avere etre bien meilleure (air conditionne, carplay, camera arriere, consommation apparemment elevee et turning radius mauvaise pour une petite voiture). Donc au final c'etait plutot une bonne experience malgre le delais au depart.
“Maybe due to COVID, lack of suitably large enough automatic gear cars for family trip.”
About AVIS:6.0/10
Counter staff insisted that they only had smaller suv compared to Tucson. Then tried to upsell with added on insurance and then after that insisted on renting me snowchains because the cars all were on summer tyres. This is for a one month rent in December! Chain rental calculated per day and came to more than 100 euros after “discount”. I could have bought a set of chains cheaper than that.
Staff at Roissy airport agency very unpleasant and not accomodating. the car was very dirty (seats dirty and dog fur inside) and car body very damaged (10 existing damages). at middle travel, the car had a lack of oil so we have to find europcar in Brive for filling.
Very long time to pickup the car. The first car they gave me had a problem with the touch screen so I changed it immediately but the second one they gave me was not automatic so I had to change again and in the end they gave me a big Renault Scenic which was really not the model I was expecting, really too big for the need I had, not convenient on small road and small parking etc. The process took more than 1 hour
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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Gar Coburn
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