9.7 /10 Excellent
Reviewed: Wednesday, May 31, 2023
The whole process of collecting the car is very smooth and the counter staff is able to explain very clearly on the terms and conditions. The staff will ask if you need the insurance coverage from them but she did not try to hard sell to me. My recommendation is not to subscribe to any insurance from the online car rental portal you are using but to purchase directly at the Alamo counter. This approach will give you a worry free trip as you are able to call Alamo for direct assistance if required instead of calling the insurance agency direct while overseas.
Read More >8.3 /10 Very Good
Reviewed: Wednesday, May 31, 2023
Service as expected.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
El auto lleno todas nuestras expectativas, vehiculo nuevo
Read More >9.3 /10 Excellent
Reviewed: Wednesday, May 31, 2023
- the car had a scratch
- the front windshield water pump was not working (I discovered that later when I thought there was no water so I added water but still it didn’t work)
Read More >9.3 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Si tuvimos que esperar porque no había disponibles !! Lo trajeron aún mojado porque lo estaban lavando! El auto tenía un ruido en la caja de cambios !
Nos extrañó porque el
Kilometraje no era de un auto viejo!
Read More >9.3 /10 Excellent
Reviewed: Wednesday, May 31, 2023
El personal del mostrador fue muy amable.
Read More >9 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Le obligan a uno a coger seguros que no están cotizados en la reservación, lo que incrementa el costo tremendamente y la funcionaria afirma que esos seguros son obligatorios, afirmación que creo no es cierta.
Read More >9.7 /10 Excellent
Reviewed: Wednesday, May 31, 2023
El auto fue muy bueno en relación a el precio.
Read More >Vishwas Shashidhar
Los Angeles
9.3 /10 Excellent
Reviewed: Wednesday, May 31, 2023
A very good car, great condition, well maintained & clean. Swift service & friendly staff.
Read More >7.7 /10 Good
Reviewed: Wednesday, May 31, 2023
1) Overall good experience
2) I was charged for tolls that I have yet to receive an itemized breakdown.
Read More >8.3 /10 Very Good
Reviewed: Wednesday, May 31, 2023
Good
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Good service
Would come back
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Excelent information and service
Read More >8 /10 Very Good
Reviewed: Wednesday, May 31, 2023
Like: Quick service, no much of bureaucracy, kiosk check in save time in lines, staff on pick-up very friendly. Free upgrade for a Toyota Rav4 because they didn't have a Toyota Camry.
Dislike: We reserved a Toyota Camry to be more conscient of fuel usage and our car was not available at the day. So we have to use a category above with more fuel consumption.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Like: Very easy self service pickup. Great car. Good fuel economy and so comfortable.
Read More >8.2 /10 Very Good
Reviewed: Wednesday, May 31, 2023
Like: Great selection of vehicles and good value.
Dislike: First rep tried to upsell an upgrade and goes onto insisting on a Chinese driver's license even though I had a voucher clearly stating that a US or Canadian driver's license is acceptable. He didn't make much effort to help and sent me to wait in line again at Customer Service counter, where the service rep was a lot more helpful and straighten out the issue by doing a simple check on the order comments.
Read More >8.4 /10 Very Good
Reviewed: Wednesday, May 31, 2023
Like: New Car, fast return
Dislike: Pickup was slower than expected , 20-30 minute wait in line
Read More >9.6 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Like: Great low mileage car
Dislike: New car shipping sticker still on the windshield
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Like: Found the vehicle last in the trip planning and still got a wonderful price. The check in was all computerized and I got to pick my vehicle from a number of choices makes and models. Really liked the whole process and very considerate personnel helping with the check in computers. And check in only took minutes.
Dislike: The fuel options are confusing so filling up before returning seemed the best and least expensive option. The insurance included was something I've looked for and it was a pleasant benefit.
Read More >sh***@gmail.com
Los Angeles
9.8 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Like: Alamo pickup automated system at their branch was efficient and very usefull. It saved me time avoiding the queue.
Read More >9.8 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Dislike: Make it easier to refund cash deposit
Read More >8 /10 Very Good
Reviewed: Wednesday, May 31, 2023
Like: Easy to access and choose our rental car!
Dislike: When we got the rental car, the car was washed but not dry...still wet outside the car!
Read More >Mohammad ALAJMI
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Like: Well done, I like it all
Dislike: Nothing
Read More >9.2 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Like: MERCI
Dislike: MERCI
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Like: No glitches - we got what we contracted for
Read More >8.6 /10 Very Good
Reviewed: Wednesday, May 31, 2023
Like: Pickup was fast, car is clean n match the model i have requested
Dislike: Maybe the staff could have a short brief to show us how to use the basic functions of the car after handing the car to us
Read More >9 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Wait long time for the car (minivan) ordered.
Were offered to choose any smaller SUVs available, but it just could not accomodate the luggages we brought.
Good that at last a 7 seater SUV was available and we took it.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Alamo was perfect,the car was new.
Read More >5.7 /10 Average
Reviewed: Wednesday, May 31, 2023
Car below expectation smaller car
Read More >8.3 /10 Very Good
Reviewed: Wednesday, May 31, 2023
Didn’t like being asked to upgrade for more money on a car we didn’t need, trying to up sell on pick up
Read More >7 /10 Good
Reviewed: Wednesday, May 31, 2023
Alamo were absolutely awful.
We arrived and went to sort the car, we were asked to choice the car, I asked if we just picked any, to which the man said yeah.
We just choose the one he had up, it was the size we needed.
He said I needed a car seat which I had to pay for. He went over the cost of the seat and that was it.
A day later I checked my online banking to see £1200 had gone out of my account. When I looked on the paperwork, we had been charged £1200 for the car. I couldn't understand why as I had paid for the car.
When I looked into it more, we had been charged an upgrade charge and taxes. The car we had was an upgrade. He never at any point said its was upgrade or chargeable. We went back and they changed the car for one we had paid for. The lady we spoke to said she was sorry, but didn't seem surprised.
I think it was awful that we could be offered a car and not told you will pay £1200 more. What A con.
We also didn't need the car seat as all the children were old enough, that did get removed from the costs.
I'm so disappointed that they could do what they did. If I hadn't have gone back we would have been charged all the money.
Read More >9.7 /10 Excellent
Reviewed: Wednesday, May 31, 2023
On-line check in was really quick and easy.
Read More >8 /10 Very Good
Reviewed: Wednesday, May 31, 2023
I couldn’t use my own insurance.So I should had deal with new insurance on counter.
Read More >6.7 /10 Average
Reviewed: Wednesday, May 31, 2023
The car was received with a lot of scratch marks and the personel in attendance didn't seem to care. Took photos myself for future reference. On my way to the hotel after a 26 hour trip I realized that the car were only half full. Again took photos for my reference. Received an additional bill of $141,67 after my trip which are unexplained and cannot be for gas alone. Await reply. Very average experience and will think twice before using Alamo again.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, May 31, 2023
I had already checked in online, but had to do it again at the pick up. Waste of time doing it twice!
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
They were excellent to deal with. And provided great quality cars
Read More >6.7 /10 Average
Reviewed: Wednesday, May 31, 2023
Found the desk staff treated me like just another number and did not care. Choice of cars was excellent.
Read More >Jenny Australia
Los Angeles
8.7 /10 Very Good
Reviewed: Wednesday, May 31, 2023
Anything over 30 days rental is a nightmare with Alamo. For 66 days hire it ended up being 3 separate rentals. 3 days before car return an abusive email sent regarding my expired debit card and the need to return it to a location ASAP as it was no longer a valid rental. Closest Alamo 2 1/2 hours away. Customer Service also very unhelpful. Wouldn’t take a valid cc over phone or via email yet that is how I booked it all in the first place. Eventually after 2 days of abuse and being told the car would be listed as stolen, given an Enterprise location 30 minutes away. The very first conversation if told I could go to an Enterprise not Alamo location would have avoided all of this as would it have been if I was advised of the issue when the new rental kicked in 4 days before being notified when I was at an Alamo location. Certainly didn’t appreciate being told to take the car back to Los Angeles when I was 21/2 hours north east of San Francisco. I don’t know whether it is a California thing, but lack of service and rudeness seems the norm as well as abuse especially when I speak perfect English but they don’t care and “what” being yelled at me takes up most of the conversation which they then just make up what they want.
Read More >8.3 /10 Very Good
Reviewed: Wednesday, May 31, 2023
Economy car booked at LAX.
On arrival counter clerk tried to get me to up-grade to a Compact car, saying it would be roomier and more comfortable over long distances at an additional cost of only so many more dollars per day, which I declined and said I would stay with the Economy car booked, asked about cruise-control and was told that only Full-size cars had cruise and would do well to upgrade to one [ at extra cost of course. ]
I again declined and was then given a Compact car, at no extra cost. Why ?
Because they did not have any Economy cars, having previously tried to get me to pay for an up-grade which they were bound to give me gratis anyway ! Nice try Alamo.
On checking 5 different makes of Economy cars, I found that they ALL had cruise control, making the counter-hand, at best, woefully ignorant of the features of the vehicles Alamo rent out, or a deliberate liar at worst.
Commission-hungry rental agents who are prepared to tell customers anything to boost their income do little to maintain the reputation and integrity of Alamo.
I have taken the matter up with Alamo and am waiting for their response, but thought I should advise you of the dubious methods being practiced there.
Read More >3.3 /10 Poor
Reviewed: Wednesday, May 31, 2023
Avoid ALAMO, only use If the price is rock bottom and you don't mind shabby service. My booking as indicated by Alamo, clearly showed 'Ford Expedition' or Similar.
Went to collect one of the many Expeditions in the lot, and was told I would need to pay extra to upgrade to the Expedition, despite it being on their paperwork already...
Read More >8 /10 Very Good
Reviewed: Wednesday, May 31, 2023
the car I reserved was never there in the first place so I was quite frustrated because I was with my boy and pregnant at the sametime yet fortunately someone just dropped off very similar size vehicle of I reserved so I picked it up right away
was content while driving (the one I reserved was grand cherokee one I drove was Nissan Murano)
staff said there would be similar size vehicle out there in the first place but there was almost none until I pick up Murano
Read More >8 /10 Very Good
Reviewed: Wednesday, May 31, 2023
The first staff member we dealt with was extremely unhelpful and was not interested in answering very simple questions about the insurance and made the start of the pick up process frustrating, particularly after a long flight. The manager on duty who we dealt with after being fobbed off by the first staff member was fantastic, answered our questions simply and helped us understand the difference between the insurance policies that we booked through Easyrentcars and Alamo - the two companies provide different levels of cover with different cover providers depending on what insurance you book.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Our flight arrived on time and we had a very small wait for the transport bus at LAX to take us to the rental area. We were processed quickly and given our choice of cars which is one of the main reasons we have chosen Alamo for our past few trips. Everything was explained well and we were on our way within a few minutes.
Read More >D.Jimenez Perles
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Excellent experience
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
It was a very quick process during the pick up as I didn’t need to wait in line for service, everything was done through the computer, I liked the freedom of choosing our car as we were able to spend time looking at the car and deciding which car to pick at our own pace.
Read More >7 /10 Good
Reviewed: Wednesday, May 31, 2023
They changed the type of car
More price
I send an email asking to change the car because break problem and never get reply
I called and there replied was to go back to the airport
Read More >9.7 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Maybe the perdón of the coyotee Will be better
Read More >9.3 /10 Excellent
Reviewed: Wednesday, May 31, 2023
The car I ordered was not available at this location which did not help and the alternative vehicle was not ready for over an hour.
Read More >9 /10 Excellent
Reviewed: Wednesday, May 31, 2023
everything was perfect but you need to wait until finishing the car procedure in pick up the car
Read More >9.7 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Good company. Good car.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Excellent quick and friendly service
Read More >6.7 /10 Average
Reviewed: Wednesday, May 31, 2023
The car seemed to have an electrical fault of sorts - we were worried it would break down a few times!
The vehicle was relatively clean but there were lots of window smudges on the inside and out, and there wasn’t much washer liquid left to clean them.
They seem to add on a lot of additional charges at the counter which aren’t particularly well advertised when you book it. We ended up spending as much at the front desk as we paid to originally hire the car so it ended up being twice as expensive as we thought it would be.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Used the Alamo "Skip the Counter" option which saves having to queue at the desk. Just go straight to the garage and pick the car you want from those available in your group.
Needed to extend our rental for a couple of days due to unforeseen circumstances but this was easily arranged by phoning them.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Seriously impressed with the quality of service they offer.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
great alamo
Read More >9.3 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Very nice and convenient shuttle bus service to and from the airport free of charge. Nice that we could pick any SUV out of the row.
Read More >9 /10 Excellent
Reviewed: Wednesday, May 31, 2023
I have used them many times and while there are no bells and whistles their prices are good and their service is efficient
Read More >9.7 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Car was clean but had an ingrained smell of marijuana that we couldn’t get rid of.
Read More >8 /10 Very Good
Reviewed: Wednesday, May 31, 2023
The process of getting the car was pretty good. However I don’t understand why I had to purchase the personal liability insurance which costs me another 100 Plus usd . The staff explained that it was compulsory and that the police would require it or something like that. If it is compulsory why don’t u all include it in the price so that we can Budget or review this before we book.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
I order suburban but when coming give other premium suv but smaller because of that i telling to chance back timo suburban than they give us without any problem.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Despite not being able to rent the car as my form of credit card was not accepted - the Alamo Staff were great - and did say i wasn't the first and last to be effected.
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Everything went perfect, no picku-up lines, counter staff friendly, drop-off in less than 2 minutes
Read More >5.7 /10 Average
Reviewed: Wednesday, May 31, 2023
I ordered Jeep Grand Chorkee or similar but I received the car with lower class. For Jeep Grand Chorkee Alamo wanted to charge me additional very high fee.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Gave us car which was class lower
Read More >8.7 /10 Very Good
Reviewed: Wednesday, May 31, 2023
They were friendly and wery helpful.
Read More >Kenny Robertson
Los Angeles
9.3 /10 Excellent
Reviewed: Wednesday, May 31, 2023
Very good service from Alamo
Read More >10 /10 Excellent
Reviewed: Wednesday, May 31, 2023
All cars parked within specific category eg small medium etc so could pick the car you wanted to drive. keys already in the car so just sit and drive out to the boot. Car is scanned to your details and off you go. Returning the car was such a simple process as well just loved it. drive through lane , attendant scans details, looks around vehicle check mileage and fuel and you receive print out and off you go. Thank you we certainly will be using the service again.
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