The car did not exceed my expectations. The Surprise rent a car staff was not helpful at all! They made me pay car insurance twice!!! And in the drop off day they tried to get more money from me accusing me of scratching the car - which was false - and even if it was true it was covered by the insurance!!! Very disappointed! (I had rented from them before - but this time it was a disaster). The rented car it was almost out of gasoline and they didn’t care about it!
Everything was great, no problems with with the car or staff, deposits worked well, everything explained properly.
No challenge with damage or fuel.
Great service to and from airport.
About QEEQ:10.0/10
Absolutely fantastic, first use of platform and the rebooking service saved me over £200! Blown away!
Very helpful and friendly staff. Not a long wait, but about 15 min. The car was good and we had no issues.
About QEEQ:10.0/10
The booking process was great, no problems at the counter to pick up the car. The price down program is nice to have. We got 2 price drops in the last 6 months.
“Reasonable price very careful at spotting very slight marks on return.”
About OPTIMO RENT:6.0/10
Car was good with no problems apart from a horseshoe shaped crack in the windscreen that had not been noticed by the staff fortunately it did not cause any problems but could have smashed completely especially on some of the unmade Sicilian roads had a stone kicked up.
Now we are being charged 81Euros for a slight scratch on the wheel hub cap.
About QEEQ:8.0/10
Booking was straight forward but directions to the pick up place were completely wrong. It said walking distance of terminal but on arrival we were told it was the wrong place so had to walk back to the terminal and get a shuttle bus. These need to be amended to avoid confusion and time wasting.
Amazing company, used some really bad car hire
This one is amazing, all issues with the at outlines before hand by them not like others where you have to take your own pictures, no pushing for insurances on top you don’t need
Great pick up and drop off, if I’m manage again I will only use this company
“Départ laborieux et inadmissible, retour rapide !”
About Dollar:7.0/10
Les formalités au comptoir étaient assez rapides mais le temps d'attente pour avoir un véhicule était de plus d'une heure avec une queue continue d'une quinzaine de personnes car il n'y avait pas assez de voitures de disponibles ! elle rentraient au compte-goutte, cherchées ailleurs !!! la galère ! aucune organisation, on a fait n'importe quoi sans se soucier des clients qui attendaient ! Dollar est lamentable par rapport à d'autres loueurs !
Took a long time getting the car. Hertz desk was very busy so the waiting time in queue was long. Once at the desk I was told the cars weren’t available and I had to wait. The queuing process was chaotic and disorganised.
Everything was good except the cars smell like firmer renter was smoking inside the car. I had to drive on with windows open for 15mn. Overall, everything was perfect
No problems arrived at desk no queue dealt with straight away no attempt to upsell insurances as we had QEEQ / AXA insurance. They did not have a 12 seater which we had booked but straight away gave us a 15 seater. Good service
About QEEQ:10.0/10
Excellent Third time using QEEQ and no issues with 3 different hire companies. Did not avail of price drop but did change vehicle size and supplier two weeks out and all refunds and changes handled smoothly.
Might be nice day befire travel to get confirmation of booked vehicle availability
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Richard
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