“It was terrible, mainly because of dollar. And the additional 200 dollars I had to pay because staff”
About Dollar:8.0/10
They wouldn’t accept my credit card because it doesn’t have my name engraved on it, this is a security measure of banks in my country even though I did show the app where the card do has my name they would accept it, I ended up paying a fee as high as the rental for underage driving (24 years old) because only 1 person in our group had a credit card with their name engraved and she was underage (24 yo)
When returning the car the staff on the counter (a different person from the one at the pick up) told us it was indeed possible to accept a credit card with out the name engraved on it, it was only necessary to show the app where the name was visible in the card and the driver license.
I spent $200 dollars additional to my rental ($350) just because the staff chose to not accept my credit card and my bank app with my made, I’m not underage (26 yo).
About QEEQ:8.0/10
They charged me 2 days before my arrival automatically, then the person in the counter at the pick up (dollar.) told me to never pay via the app because if there’s any issue (not accepting credit card, etc) I would’ve lost my money.
It’s hard to understand what’s right and what’s not. QEEQ called me and told me that if I didn’t pay before hand they would cancel my reservation but the staff in the counter at dollar. told that’s not true?
“Very well priced with no additional hassles or inconvenience that dealing direct”
About AVIS:9.0/10
Counter staff in San Diego were unable to help with permit for driving in Canada. This was later resolved at Eugene Airport branch within 10 minutes after customer support from QEEQ
I rent a Kia Spotage and first they wanted me to have a mustang then I asked for a Kia and brought me a Toyota with 59,000 miles . OLD and not nice .
The employer was not kind .
About QEEQ:7.0/10
When we returned the car , nobody was there . We had to look at the office for the personal
I purchased my own additional insurance cover and explained this to the person at the counter, however they still added $185 worth of insurance I didn't need or ask for.
After some time on the phone to customer services on our return home I manged to get them to credit my account.
The car was great, but I didnt get, what I ordered, but an SUV, which was a bit more expensive in gas. Also I had to wait for 1 1/2 hours when picking up the car due to that Hertz had leased more cars than they had.
The person checking us in (Valerie) was courteous and professional. She offered us an upgrade which we took her up on (FC or IC?). We had the choice of a fast car, a Toyota Camry or Van. As a family we decided on the Chrysler Pacifica which was a modern van and great to drive.
About QEEQ:8.0/10
Emails about the booking, receipt, etc were accurate and timely.
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