“Départ laborieux et inadmissible, retour rapide !”
About Dollar:7.0/10
Les formalités au comptoir étaient assez rapides mais le temps d'attente pour avoir un véhicule était de plus d'une heure avec une queue continue d'une quinzaine de personnes car il n'y avait pas assez de voitures de disponibles ! elle rentraient au compte-goutte, cherchées ailleurs !!! la galère ! aucune organisation, on a fait n'importe quoi sans se soucier des clients qui attendaient ! Dollar est lamentable par rapport à d'autres loueurs !
Took a long time getting the car. Hertz desk was very busy so the waiting time in queue was long. Once at the desk I was told the cars weren’t available and I had to wait. The queuing process was chaotic and disorganised.
Everything was good except the cars smell like firmer renter was smoking inside the car. I had to drive on with windows open for 15mn. Overall, everything was perfect
No problems arrived at desk no queue dealt with straight away no attempt to upsell insurances as we had QEEQ / AXA insurance. They did not have a 12 seater which we had booked but straight away gave us a 15 seater. Good service
About QEEQ:10.0/10
Excellent Third time using QEEQ and no issues with 3 different hire companies. Did not avail of price drop but did change vehicle size and supplier two weeks out and all refunds and changes handled smoothly.
Might be nice day befire travel to get confirmation of booked vehicle availability
“Highly recommended, pleasant & friendly rental service.”
About Dollar:10.0/10
Ended up hiring a larger car as we had increased luggage and car we had planned to hire was same spec as what we had at home which would no way fit everything in. Wasn’t cheap overall, bur given good daily price on increase. Service was fantastic and went out of their way to assist with child car seats etc.
Staff was very helpful with spot on customer service! Waiting time to get car was swift. Service of car could’ve been a bit better. As I entered the motorway the service signal came on
About QEEQ:10.0/10
Ease of access. Booking was simple and straightforward
“Outstanding service from Budget at Norwich Airport.”
About Budget:9.0/10
Matthew at the counter was very helpful. We made three separate bookings (which was cheaper than making one continuous booking), and instead of bringing the vehicle back after the first booking, he allowed us to keep the car and do the checkout over the phone. Outstanding customer service.
The pick up was smooth. Customer service once on phone was sketchy due to language barrier as they dint speak english. Drop was weird as my wife had to go inside and call the person. The person was trying to get money from me for cleaning the car which is unheard of.
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