The service was generally fine, but I encountered issues during pickup. It took a long time to resolve. I had originally reserved a 12-seater vehicle, but at the time of pickup, they said it was unavailable and only offered a 7-seater.
The staff at the front desk were very patient and friendly. The vehicle was overall clean, well-prepared, and had low mileage. We initially booked a Camry, but they upgraded us to a 7-seater Chevy Traverse after noticing we had a lot of luggage.
I was given an old Hyundai Sonata with high mileage. The staff secretly charged road assistance fees and daily toll fees, which I absolutely didn't need.
The car had a severe lack of power and stalled during the trip, posing safety concerns. Most of the journey was through small towns, and the airport branch did not have enough vehicles for a replacement. It was a nerve-wracking experience throughout the trip.
Terrible experience! Did I smash their car? Charging me 1500 for a car wash? Next time I might as well remove some hidden parts to make up for the penalty they imposed on me.
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Xenia Browne
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