En el mostrador me dijeron que no tenía cobertura de seguro para responsabilidad civil, tuve que contratar adicional
About QEEQ:10.0/10
Mayor claridad respecto a las coberturas y que en el mostrador de las arrendadoras de auto tengan claro lo que se contrata y no obliguen a contratar adicionales
The rental process could use some improvement, the waiting line tends to be long and moves slowly. But the service from the agents was great, they were friendly and professional
Had to wait forever to get the car. The staff who helped me was junior and quite rude. Would not accept the third party insurance that I have as a benefit in my credit card and asked me to sign a waiver PLUS put a $2,500 deposit down, which I did as I really needed the car to go somewhere.
Will never use Routes again!!
No me mandaron foto del coche y cuando avisé que íbamos con retraso en el control de pasaportes, no me dijeron que llevaban el coche al aeropuerto. Con lo que no pude recoger el coche hasta el día siguiente.
Me costó 30 $ del aeropuerto a la oficina , 70$ de la oficina al hotel en South beach y 50$ del hotel al día siguiente a la oficina . Con lo que me costó 150$ y un día sin coche.
“Awful experience with Budget/Avis scam auto toll charges.”
About AVIS:5.0/10
I had a charge 24 hours after dropping the car back for ‘TOL’ $168.87. This is apparently a fixed charge toll product which was completely mis represented to me. The car was not ready when I arrived at the desk. I made it clear to the clerk that I would not be using the car in an area of Florida with toll roads except for leaving and returning to the airport. When I queried the toll arrangements she told me it was simply a device in the car which would pay the tolls automatically and would recharge my credit card later with the amounts of the tolls.
I rent cars all the time and I stay away from cheaper less reputable operators to avoid the type of practices I encountered on this occasion with Avis/Budget. I did not expect this type of deception and mis-selling from Avis/Budget.
My point is when the product was sold to me it was sold under false pretences. Nobody would purchase a product for $168 when they know they will use $8 in tolls. That is not right, and is not what should be happening with a reputable rental company.
I visit Florida several times every year for the last 15 years always rent a car and this is the first time it has happened. Normally I get recharged for the tolls I use only.
Secondly, the car should be ready at the time it is booked, and thirdly a reputable company should not tell you the car is full at the desk and in the paperwork when it was in actual fact half full when I picked the car up, requiring me to go back to the desk and waste more time during the pick up process.
It is the worst rental experience I have ever had in Florida.
About QEEQ:10.0/10
Innovative booking platform, and I like the price reduction protector
As this was a special holiday for the two of us we ordered a luxury vehicle.
We were given a grand Cherokee with lots of scratches and dents.
When we asked if this was meant to be in the luxury class. They just said “we haven’t got any luxury this is all there is!” Would NOT recommend Dollar to others, staff not very helpful.
About QEEQ:10.0/10
Very happy with QEEQ, have already booked our next car rental with them.
Me dieron un auto que no solicite. El tiempo para que me lo dieron fuer largo, muchas personas esperando, no solamente en el counter sino tambien en el estacionamiento. Era tan larga la espera que acepte un carro que no fue el solicitado porque ya no podia esperar mas.
The vehicle exceeded my expectations, the condition was excellent, clean, smelled fresh, had a full tank and was almost new. Customer service team was friendly and really helpful
“Alquilar autos en Miami lleva tiempo el checking y no garantizan que el auto reservado esté listo.”
About Alamo:8.0/10
Reserve un VW Atlas pero me dieron un Dodge grande qye gastaba demasiado. Además no le funcionaba la ventana del acompañante. Quise cambiarlo pero me hacían ir al aeropuerto y no quise perder tanto tiempo.
No volveré a Alamo.
About QEEQ:10.0/10
Alquile ya 3 veces por QEEQ y no tengo comentarios negativos. Estoy conforme.
It was a good experience, I didn't expected the service to be this good. The reviews were not promising but the price was too good to pass. They did offered me a great service, the car was what I wanted and it ran perfectly.
They charge me toll package .that i avoid all my trips
And charge me pre paid fuel ,I drop off the car with full gas .
That i am remember i not a agree for
If i paid for something why I am not use it and why i drop off the car with full
They provide letter i am not sigh in it .
I am all the time rent cars without two services
It is last time with budget
El vehículo estaba muy sucio por dentro y parecía que no tenían tiempo para la limpieza por dentro extensa hace meses mucha comida regada anteriormente
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