CAR RENTAL REVIEWS ON EZU AT CHRISTCHURCH AIRPORT, CHC

EZU Duplicate charge my rental fee, after call to QEEQ customer service and EZU, got refund. But give me a bad experience and waste my time during travel.

Very good as usual !

Everything went smoothly. A staff member picked us up at the airport to rental car location

Was 1st time but everything went relatively smoothly

1. Spacious 2. Not a saving fuel Car but it is expected 3. Easy to manage

Smooth and Customer oriented. And most of all i can Find cheaper spacious Car for five of us

The staff were helpful but the car was garbage and dangerous and shouldn't be rented out

Good as gold

Booked Suzuki swift but they gave me Nissan latio which is in poor condition, I don’t want to argue with them as I was getting late for my business meeting.

I called 7 times before someone answered to come and pick me up.

Under staff at counter.

Great staff. The car needed some small things fixed. It needs a wheel alignment as it does pull to the left, the lights are poor for night driving.

car was great pick up was great had to wait a while to do the paperwork as only 1 man doing all jobs

look to have more than one person doing everything

Excellent all round

Seemed to be easy to use, will try them again

Long wait for pickup at airport. Then car was an older vehicle in poor condition.

Didn’t get the specific car we ordered. Replacement vehicular had less space!

Worked well, price dropper didn’t benefit us!

Lady at the counter was lovely! Car wasn't that comfortable, I knew it was a small car, but yaris is much more comfortable than vitz and you can feel the difference while driving

All good

予約ではトヨタ「yaris」相当の車だと記載があったが、実際には傷だらけの「tiida」でした。傷の確認も1人でしてくれと言われた。ニュージーランドではそれが普通なのですか？日本では店員と客が一緒に傷の位置など丁寧に確認します。また、車の使い方など丁寧に日本のスタッフは教えてくれます。 オプションでナビを頼んでいたのに行ってみたら。「ナビは使用できない」と言われ、自分のスマートフォンのマップを使うことに。 また、空港に到着して到着の連絡に手間取りました。申し訳なかったですが、私は日本人で英語もあまり上手ではありません。それなのに迎えに来たスタッフは機嫌悪そうな態度。そのスタッフがその後の手続きをしてくれたが、全く丁寧さが感じられなかった。メガネをかけていたあの男性は本当に最悪です。日本人を侮辱しているのか？もし、私の知り合いでニュージーランドでレンタカーを借りようとしている人がいたら、EZUは絶対に利用してはいけないと伝えます。 私は怒っています。

We can pickup the car whenever there are an issue of my lost driving license, can be flexible for any issues, thank you EZU for understanding my condition.

Very helpfull customer services, and also can be guidance for any problems solving, Thank you Lihena and Jihongxiao

The process of renting car was fine. The only disappointment was the car was older and had 135,000+ KM’s AND the car was full of dents, scratches and damage, so didn’t look so nice on the outside. I had to take numerous photos of all the damage and bring staff member out to car to show him and confirm with him that I would not be blamed for any of this damage when I return the car. I was comforted knowing he had also took lots of pictures of the car a few hours before I arrived, so we both had proof of all the damage. No issues in returning the car when the staff completed their inspection - they did not try to accuse me of causing any of the damage.

Amazing service from booking through to collection and drop off. Incredible price and will definitely be using in the future.

RAV4 2012 rego: GLD171 and 240000 km on the clock, 23 days hire: Squeaky and full of dents and scratches. Some cracks to the plastic panels, front bumper coming off. Initially we were assigned different car as the paperwork indicated different rego (ROV004) but ended with this gem. When calling them next day after discovering another issue with the body (crack in the plastic panels) and asked if they are sure that this was the car we meant to use, the lady I spoke to insisted that is the one - even when mentioned the massive millage. Car that was not worth much on the market due to its heavy usage was tagged with $4000 excess and $2000 was blocked on our credit card in pre-approved authorisation. Note: we had the same hire costs (not excess) in 2018 in Europe (Poland) in peak season (European summer) for hiring Skoda Octavia station wagon with just 600 km on the clock, for 34 days, with half of excess. Go figure! We had a small crack in the windshield (popped up in the car wash) - happened on our watch so no disputes here. We were charged $2000 upon return and explained that once the replacement is done the difference would be returned to us. After 4 weeks of not hearing from them I have queried Easyrentcars how long shall I wait before raising alarm? A day latter got an answer from EZU that the cost of replacing of that windshield was $971 NZD (?!) where glass supply only was $550 NZD!!. One week latter (5 weeks in total) the difference finally has been reimbursed. Soooo, to recap it all: old car with massive millage, full of dents, massive excess and inflated charges for damage, slow response or none ..., still have a bitter aftertaste when thinking EZU. Never again!

Smooth and efficient - helped me to deal with EZU rental.

Great staff, super helpful and friendly.

Great customer service, friendly and helpful - would definitely recommend.

It makes customer extremely uncomfortable when your staff conducted forensic check on the returning car for almost 15 min. It does not work that way in the car rent industry.